TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Jeff was great I had a lot of complicated stuff this year and Jeff made it super easy, thank you so much
Date published: 2022-03-03
Rated 3 out of 5 by from slightly disappointing TurboTax advertises free filing for state and federal. This is only true if you have a VERY basic filing. I started my taxes on the free version, selected everything I would need to enter including unemployment. It kept me on the free version. But once I got to entering Unemployment it made me upgrade to deluxe for $59. It doesnt alert you that State is no longer free to file, so you just keep on plugging along getting over the fact that one simple entry costs you $59.Then you get to the end to find out that filing state is now $49 to file since you were made to upgrade to deluxe for that one simple entry, If you contact them for a question on how to do something they they are not always super knowledgeable at anything other than getting you to the spot to input. And if you accidentally click the wrong version there is no way to correct this without clearing and starting over.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax Is Awesome I like turbo tax, it was easy for me. I will be using them next year.
Date published: 2022-03-03
Rated 3 out of 5 by from Product = good; fees = annoying The software worked just fine, but having another $40 "processing fee" after spending $50 for the software makes it feel like I'm getting nickel-and-dimed as I file my taxes (which are already high enough as they are)
Date published: 2022-03-03
Rated 5 out of 5 by from Simply, Easy, and Efficient I use TurboTax every year because its quick and simple. They import my previous years information to make the process streamlined.
Date published: 2022-03-03
Rated 5 out of 5 by from Great prompt service Good experience- free filing was a great option since I have a simple return
Date published: 2022-03-03
Rated 4 out of 5 by from Peace of Mind a& Ease I've been using TurboTax for years now and have never had a problem.
Date published: 2022-03-03
Rated 2 out of 5 by from Disappointed this year for wait time on Form 1116 Had to wait until 3rd of March to e-file because of Form 1116. The error message in the application would blame the IRS for the missing form. However the IRS had the form ready sometime in December. Intuit should invest more money in technical staff and less in Super Bowl commercials.
Date published: 2022-03-03
Rated 5 out of 5 by from Crusita was Awesome My experience was very easy going and Crusita was very helpful
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax helpful Everyone I have talked to for help very professional and helpful
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5492
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Jeff was great I had a lot of complicated stuff this year and Jeff made it super easy, thank you so much
Date published: 2022-03-03
Rated 3 out of 5 by from slightly disappointing TurboTax advertises free filing for state and federal. This is only true if you have a VERY basic filing. I started my taxes on the free version, selected everything I would need to enter including unemployment. It kept me on the free version. But once I got to entering Unemployment it made me upgrade to deluxe for $59. It doesnt alert you that State is no longer free to file, so you just keep on plugging along getting over the fact that one simple entry costs you $59.Then you get to the end to find out that filing state is now $49 to file since you were made to upgrade to deluxe for that one simple entry, If you contact them for a question on how to do something they they are not always super knowledgeable at anything other than getting you to the spot to input. And if you accidentally click the wrong version there is no way to correct this without clearing and starting over.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax Is Awesome I like turbo tax, it was easy for me. I will be using them next year.
Date published: 2022-03-03
Rated 3 out of 5 by from Product = good; fees = annoying The software worked just fine, but having another $40 "processing fee" after spending $50 for the software makes it feel like I'm getting nickel-and-dimed as I file my taxes (which are already high enough as they are)
Date published: 2022-03-03
Rated 5 out of 5 by from Simply, Easy, and Efficient I use TurboTax every year because its quick and simple. They import my previous years information to make the process streamlined.
Date published: 2022-03-03
Rated 5 out of 5 by from Great prompt service Good experience- free filing was a great option since I have a simple return
Date published: 2022-03-03
Rated 4 out of 5 by from Peace of Mind a& Ease I've been using TurboTax for years now and have never had a problem.
Date published: 2022-03-03
Rated 2 out of 5 by from Disappointed this year for wait time on Form 1116 Had to wait until 3rd of March to e-file because of Form 1116. The error message in the application would blame the IRS for the missing form. However the IRS had the form ready sometime in December. Intuit should invest more money in technical staff and less in Super Bowl commercials.
Date published: 2022-03-03
Rated 5 out of 5 by from Crusita was Awesome My experience was very easy going and Crusita was very helpful
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax helpful Everyone I have talked to for help very professional and helpful
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5492