TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Very easy to use i feel very confident about my return with the e ease of use of your program
Date published: 2022-04-22
Rated 5 out of 5 by from Used it for a decade at least! I have used Turbo Tax for at least ten years. It's always been really simple to use, even when I have a more complicated financial year. Answers are easy to find and the process is super easy and thorough. Thanks Turbo Tax!
Date published: 2022-04-22
Rated 4 out of 5 by from So far so good It was easy amd pretty much self explained. This is my 3rd year using turbo tax and no complaints so far.
Date published: 2022-04-22
Rated 4 out of 5 by from Turbo tax was awesome The live TurboTax expert was very helpful, even though we were disconnected and I had to finish on my own.
Date published: 2022-04-21
Rated 5 out of 5 by from Awesome It was good didn't have to mess with anyone it was really easy to do my income tax
Date published: 2022-04-21
Rated 5 out of 5 by from Awesome Awesome, Awesome, Awesome, Awesome, Awesome, Awesome
Date published: 2022-04-21
Rated 4 out of 5 by from 2021 turbo tax live I needed the live agents to guide me with covid related tax questions
Date published: 2022-04-21
Rated 1 out of 5 by from I felt misled I've been using TurboTax for years without any problems. One year I collected unemployment and was charged around $50 because I had a 1095a. I wasn't aware of that charge until I got to the end. That's just wrong. This time I was misled into the deluxe because TurboTax's home page wasn't clear where the free service was. I didn't realize until I got to the end that I was being charged nearly $150. Then I got a notice a few days later, after the Federal due date had passed, that my return was rejected because I forgot to add my ACA information. For $150, that should have been one of the questions. It took me 10 minutes to figure out that I had to go into the search and type 1095a to find the correct form. That never should have happened, especially since I was being charged $150 for their "expert" service. Believe me when I say I will not make the same mistake next year. I'm just going to the IRS website and do my taxes. I can't do any worse than here.
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo tax is awesome I’m very pleased with the process and it very easy
Date published: 2022-04-21
Rated 5 out of 5 by from Better than HR I was filing with an agent and they were late on my taxes and cut my return significantly in error. They also charged me $200 in advance before I could use the agent online. I'm hoping to get that money back. TurnoTax is much simpler and cost effective.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 5368
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy to use i feel very confident about my return with the e ease of use of your program
Date published: 2022-04-22
Rated 5 out of 5 by from Used it for a decade at least! I have used Turbo Tax for at least ten years. It's always been really simple to use, even when I have a more complicated financial year. Answers are easy to find and the process is super easy and thorough. Thanks Turbo Tax!
Date published: 2022-04-22
Rated 4 out of 5 by from So far so good It was easy amd pretty much self explained. This is my 3rd year using turbo tax and no complaints so far.
Date published: 2022-04-22
Rated 4 out of 5 by from Turbo tax was awesome The live TurboTax expert was very helpful, even though we were disconnected and I had to finish on my own.
Date published: 2022-04-21
Rated 5 out of 5 by from Awesome It was good didn't have to mess with anyone it was really easy to do my income tax
Date published: 2022-04-21
Rated 5 out of 5 by from Awesome Awesome, Awesome, Awesome, Awesome, Awesome, Awesome
Date published: 2022-04-21
Rated 4 out of 5 by from 2021 turbo tax live I needed the live agents to guide me with covid related tax questions
Date published: 2022-04-21
Rated 1 out of 5 by from I felt misled I've been using TurboTax for years without any problems. One year I collected unemployment and was charged around $50 because I had a 1095a. I wasn't aware of that charge until I got to the end. That's just wrong. This time I was misled into the deluxe because TurboTax's home page wasn't clear where the free service was. I didn't realize until I got to the end that I was being charged nearly $150. Then I got a notice a few days later, after the Federal due date had passed, that my return was rejected because I forgot to add my ACA information. For $150, that should have been one of the questions. It took me 10 minutes to figure out that I had to go into the search and type 1095a to find the correct form. That never should have happened, especially since I was being charged $150 for their "expert" service. Believe me when I say I will not make the same mistake next year. I'm just going to the IRS website and do my taxes. I can't do any worse than here.
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo tax is awesome I’m very pleased with the process and it very easy
Date published: 2022-04-21
Rated 5 out of 5 by from Better than HR I was filing with an agent and they were late on my taxes and cut my return significantly in error. They also charged me $200 in advance before I could use the agent online. I'm hoping to get that money back. TurnoTax is much simpler and cost effective.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 5368