TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Simple First time doing my own taxes. It was extremely easy!
Date published: 2021-03-24
Rated 5 out of 5 by from Great for Beginners! I had never filed my own taxes before because my grandparents would do it for me with their TurboTax plus account. I used the FREE e-file, and I had no issues following the directions. The service is extremely helpful for folks who have NO IDEA what they're doing. I was able to fly through it with 3 different W2s and a 1098-T. Awesome service and relatively quick and efficient.
Date published: 2021-03-24
Rated 3 out of 5 by from Very friendly interface, but unclear communication While the interface and the process are well established, any derivation from the default path creates a significant delay. Sometimes an expert ignores explicit questions and asks even when repeated multiple times.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbotax is great My expert was great answered all my questions in a timely manner and went above and beyond to get me the best refund. She made sure i understood what she was doing every step.
Date published: 2021-03-24
Rated 5 out of 5 by from Great Customer Service Had issues finding the correct categories and was helped right away
Date published: 2021-03-24
Rated 5 out of 5 by from Great First Experience I was nervous about tackling my taxes "on my own" for the first time. Turbo Tax really did a nice job at making the task far less daunting by explaining each step clearly as we went. I am very grateful.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax - the easiest tax prep I've ever done Turbo Tax asked all the right questions to get all the right forms filled out. Loved it.
Date published: 2021-03-24
Rated 2 out of 5 by from Great staff, impossible contact Imagine hiring a tax service where you can't contact the person except in a terrible web interface. Your Full Service agent has to call you, from a random 800 number. You cannot call them. The other problem is the user interface telling you what's happening as well as what went into your tax calculations is miserable. Light on detail, no easy way to contact the person to go over what went into the calculations, just lots of pressure to pay them and submit. If I end up filing an amendment to correct something I'll be done with turbotax for good.
Date published: 2021-03-24
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is super easy, love the navigation of the site.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax was easy and free! It was easy to navigate and explained the process well.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5364
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple First time doing my own taxes. It was extremely easy!
Date published: 2021-03-24
Rated 5 out of 5 by from Great for Beginners! I had never filed my own taxes before because my grandparents would do it for me with their TurboTax plus account. I used the FREE e-file, and I had no issues following the directions. The service is extremely helpful for folks who have NO IDEA what they're doing. I was able to fly through it with 3 different W2s and a 1098-T. Awesome service and relatively quick and efficient.
Date published: 2021-03-24
Rated 3 out of 5 by from Very friendly interface, but unclear communication While the interface and the process are well established, any derivation from the default path creates a significant delay. Sometimes an expert ignores explicit questions and asks even when repeated multiple times.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbotax is great My expert was great answered all my questions in a timely manner and went above and beyond to get me the best refund. She made sure i understood what she was doing every step.
Date published: 2021-03-24
Rated 5 out of 5 by from Great Customer Service Had issues finding the correct categories and was helped right away
Date published: 2021-03-24
Rated 5 out of 5 by from Great First Experience I was nervous about tackling my taxes "on my own" for the first time. Turbo Tax really did a nice job at making the task far less daunting by explaining each step clearly as we went. I am very grateful.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax - the easiest tax prep I've ever done Turbo Tax asked all the right questions to get all the right forms filled out. Loved it.
Date published: 2021-03-24
Rated 2 out of 5 by from Great staff, impossible contact Imagine hiring a tax service where you can't contact the person except in a terrible web interface. Your Full Service agent has to call you, from a random 800 number. You cannot call them. The other problem is the user interface telling you what's happening as well as what went into your tax calculations is miserable. Light on detail, no easy way to contact the person to go over what went into the calculations, just lots of pressure to pay them and submit. If I end up filing an amendment to correct something I'll be done with turbotax for good.
Date published: 2021-03-24
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is super easy, love the navigation of the site.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax was easy and free! It was easy to navigate and explained the process well.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5364