TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from It Helped a Lot I am glad i got to get this done quicker without leaving the house!
Date published: 2022-04-16
Rated 5 out of 5 by from it was great yes marine was awesome she helped me a lot i am very happy
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is awesome! Good easy if you know your info. Easy stuff good and easy
Date published: 2022-04-16
Rated 5 out of 5 by from Accurate, Easy, and Quick Just like that. Accurate, easy, and quick. No hiccups or detours.
Date published: 2022-04-16
Rated 1 out of 5 by from No good. I feel scammed There are so many forms that i couldnt get out of. The questions they asked me couldnt be changed so i had to fill out forms that were incorrect. They upsold me every chance they got and since i entered my card information they wouldnt allow me to start over and fix my own mistakes. I hate this. It cost me $300 to file my taxes when it would cost an accountant $99
Date published: 2022-04-16
Rated 5 out of 5 by from Well Designed Detailed Steps I was impressed with the ease of filing. The whole process did not take long. Thank you and keep up the great work
Date published: 2022-04-16
Rated 3 out of 5 by from TURBO TAX AIG My taxes are efiled and rejected due to the incorrect AIG for the past couple of years. I take the total of line 11 from the previous year as my password to efile as instructed and still it fails to send. I have to end up mailing it in. Crossing my finger this year. If it fails again, then i'll use Free Tax USA.
Date published: 2022-04-16
Rated 2 out of 5 by from State forms glitch; product no longer just works We've used TurboTax and found it to be reliable for the last few years. However, this year the state forms for MN put us in endless loops that took a long time to figure out. Customer service sent you to endless robocall waits. A number of posts in the community forums addressed the issue, but clearly didn't get fixed. Finally figured out after looking through help forms a way to get out of the loop. As a reliable customer I'm going to be looking elsewhere next year. My taxes are simple; this shouldn't have been so hard.
Date published: 2022-04-16
Rated 5 out of 5 by from I love Turbo Tax...nothing else compare Excellent tax software. I've used this for years. First time to e-file.
Date published: 2022-04-16
Rated 1 out of 5 by from should be free errors in software telling me to fill field and then delete stta in fields to submit form correctly
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 5335
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It Helped a Lot I am glad i got to get this done quicker without leaving the house!
Date published: 2022-04-16
Rated 5 out of 5 by from it was great yes marine was awesome she helped me a lot i am very happy
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is awesome! Good easy if you know your info. Easy stuff good and easy
Date published: 2022-04-16
Rated 5 out of 5 by from Accurate, Easy, and Quick Just like that. Accurate, easy, and quick. No hiccups or detours.
Date published: 2022-04-16
Rated 1 out of 5 by from No good. I feel scammed There are so many forms that i couldnt get out of. The questions they asked me couldnt be changed so i had to fill out forms that were incorrect. They upsold me every chance they got and since i entered my card information they wouldnt allow me to start over and fix my own mistakes. I hate this. It cost me $300 to file my taxes when it would cost an accountant $99
Date published: 2022-04-16
Rated 5 out of 5 by from Well Designed Detailed Steps I was impressed with the ease of filing. The whole process did not take long. Thank you and keep up the great work
Date published: 2022-04-16
Rated 3 out of 5 by from TURBO TAX AIG My taxes are efiled and rejected due to the incorrect AIG for the past couple of years. I take the total of line 11 from the previous year as my password to efile as instructed and still it fails to send. I have to end up mailing it in. Crossing my finger this year. If it fails again, then i'll use Free Tax USA.
Date published: 2022-04-16
Rated 2 out of 5 by from State forms glitch; product no longer just works We've used TurboTax and found it to be reliable for the last few years. However, this year the state forms for MN put us in endless loops that took a long time to figure out. Customer service sent you to endless robocall waits. A number of posts in the community forums addressed the issue, but clearly didn't get fixed. Finally figured out after looking through help forms a way to get out of the loop. As a reliable customer I'm going to be looking elsewhere next year. My taxes are simple; this shouldn't have been so hard.
Date published: 2022-04-16
Rated 5 out of 5 by from I love Turbo Tax...nothing else compare Excellent tax software. I've used this for years. First time to e-file.
Date published: 2022-04-16
Rated 1 out of 5 by from should be free errors in software telling me to fill field and then delete stta in fields to submit form correctly
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 5335