TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Turbo Tax Missed the Mark this Year I have been using Turbotax for years and have always been very happy with it. This year was different however. The core tax function worked as expected and is easy to use. However, the software had many issues on my windows laptop. Activation as well as payment menus for e-filing had glitches and would hangup. Through google search and a lot of trial and error, i was able to get through with an added headache. Ended up needing to turn off firewalls and messing around with screen resolution. These issues should have been worked out in testing of the product on various platforms. I would expect many users won't be able to get past these hurdles, and I've never experienced these type of issues with out commercial software. Turbo tax needs to step up their platform testing next year prior to distribution.
Date published: 2021-03-25
Rated 5 out of 5 by from Awesome Very easy to use. Step by step questions. Recommend to others that worry about doing taxes alone
Date published: 2021-03-25
Rated 5 out of 5 by from Turbo Tax is very easy to use. Step by Step Turbo Tax takes you through everything to need to.
Date published: 2021-03-25
Rated 5 out of 5 by from awesome! easy to use****************************************************************
Date published: 2021-03-25
Rated 5 out of 5 by from Great Turbo Tax was really good. I would do again. Thanks
Date published: 2021-03-25
Rated 4 out of 5 by from TurboTax is awesome. It was a good experience to do the TurboTax online. Also, it is easy to do the TurboTax online.There were a lot of questions. I like how they want to know you theft or used someone situation.
Date published: 2021-03-25
Rated 5 out of 5 by from turbotax is the best Fast and easy, and the live chat is so helpful loved it!!!
Date published: 2021-03-25
Rated 4 out of 5 by from turbotax whatever turbotax wont file your taxes until you do a review for them, so it seems to me that they are more concerned with their reviews than getting my taxes filed.
Date published: 2021-03-25
Rated 5 out of 5 by from great support team had a hard sending my taxes by e file. but a girl helped me get it out. thank you
Date published: 2021-03-25
Rated 5 out of 5 by from Awesome! Usually I do my own taxes with TurboTax. 2020 was more complicated due to a change in circumstances, so I decided to use TurboTax live. My live expert was very helpful and efficient. Would definitely use TurboTax live again.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 5329
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax Missed the Mark this Year I have been using Turbotax for years and have always been very happy with it. This year was different however. The core tax function worked as expected and is easy to use. However, the software had many issues on my windows laptop. Activation as well as payment menus for e-filing had glitches and would hangup. Through google search and a lot of trial and error, i was able to get through with an added headache. Ended up needing to turn off firewalls and messing around with screen resolution. These issues should have been worked out in testing of the product on various platforms. I would expect many users won't be able to get past these hurdles, and I've never experienced these type of issues with out commercial software. Turbo tax needs to step up their platform testing next year prior to distribution.
Date published: 2021-03-25
Rated 5 out of 5 by from Awesome Very easy to use. Step by step questions. Recommend to others that worry about doing taxes alone
Date published: 2021-03-25
Rated 5 out of 5 by from Turbo Tax is very easy to use. Step by Step Turbo Tax takes you through everything to need to.
Date published: 2021-03-25
Rated 5 out of 5 by from awesome! easy to use****************************************************************
Date published: 2021-03-25
Rated 5 out of 5 by from Great Turbo Tax was really good. I would do again. Thanks
Date published: 2021-03-25
Rated 4 out of 5 by from TurboTax is awesome. It was a good experience to do the TurboTax online. Also, it is easy to do the TurboTax online.There were a lot of questions. I like how they want to know you theft or used someone situation.
Date published: 2021-03-25
Rated 5 out of 5 by from turbotax is the best Fast and easy, and the live chat is so helpful loved it!!!
Date published: 2021-03-25
Rated 4 out of 5 by from turbotax whatever turbotax wont file your taxes until you do a review for them, so it seems to me that they are more concerned with their reviews than getting my taxes filed.
Date published: 2021-03-25
Rated 5 out of 5 by from great support team had a hard sending my taxes by e file. but a girl helped me get it out. thank you
Date published: 2021-03-25
Rated 5 out of 5 by from Awesome! Usually I do my own taxes with TurboTax. 2020 was more complicated due to a change in circumstances, so I decided to use TurboTax live. My live expert was very helpful and efficient. Would definitely use TurboTax live again.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 5329