TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy instructions Easy instructions and takes you through the process of filing with helpful tips and explanations.
Date published: 2021-04-03
Rated 2 out of 5 by from Software is excellent, downloading was a nightmare I purchases a license for TurboTax at CostCo and it was a nightmare to download it. For some reason, an Intuit account is required in order to download the software. I must have had an old Intuit account with my email address for which I didn't know the password. The password reset process wouldn't work and told me to call for support. Support had no idea what to do and said that I should just create a new account. I tried the account recovery process which took a couple of days and ended up saying that it wouldn't work. I eventually had to create a new email account so that I could create a new Intuit account and was able to download the software. Once downloaded, it was easy to use and let me complete my taxes with no issues, but I will NEVER buy a software license with the intention to download from Intuit again as I wasted about 5 hours trying to download it. I have never had such an experience with any other company.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is awesome! It is easy to use! It walks you through each steps. It allows you to go back and recheck or add items.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Rocks! Never used any of the live assistance, but Turbo Tax has always walked me through step-by-step so I've never had to. Love the ease of filing taxes with Turbo Tax.
Date published: 2021-04-03
Rated 5 out of 5 by from Love Using Turboxtax! Since using Turbo Tax, my experience has been a lot better. I find them helpful and easy.
Date published: 2021-04-03
Rated 2 out of 5 by from Turbo Tax The system is much too hard and much too difficult to use.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotax is willing to help After i got rejected they sent me a message making sure the situation gets handle great helping hands..!!!!
Date published: 2021-04-03
Rated 4 out of 5 by from Great Product but Expensive Love Turbo Tax but all of the Items add up to one big expense.
Date published: 2021-04-03
Rated 3 out of 5 by from Not User Friendly I found it more difficult to use the software this year. It was not that user friendly.
Date published: 2021-04-03
Rated 1 out of 5 by from Trash They are the worst will never use again like going to the dentist
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 5317
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy instructions Easy instructions and takes you through the process of filing with helpful tips and explanations.
Date published: 2021-04-03
Rated 2 out of 5 by from Software is excellent, downloading was a nightmare I purchases a license for TurboTax at CostCo and it was a nightmare to download it. For some reason, an Intuit account is required in order to download the software. I must have had an old Intuit account with my email address for which I didn't know the password. The password reset process wouldn't work and told me to call for support. Support had no idea what to do and said that I should just create a new account. I tried the account recovery process which took a couple of days and ended up saying that it wouldn't work. I eventually had to create a new email account so that I could create a new Intuit account and was able to download the software. Once downloaded, it was easy to use and let me complete my taxes with no issues, but I will NEVER buy a software license with the intention to download from Intuit again as I wasted about 5 hours trying to download it. I have never had such an experience with any other company.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is awesome! It is easy to use! It walks you through each steps. It allows you to go back and recheck or add items.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Rocks! Never used any of the live assistance, but Turbo Tax has always walked me through step-by-step so I've never had to. Love the ease of filing taxes with Turbo Tax.
Date published: 2021-04-03
Rated 5 out of 5 by from Love Using Turboxtax! Since using Turbo Tax, my experience has been a lot better. I find them helpful and easy.
Date published: 2021-04-03
Rated 2 out of 5 by from Turbo Tax The system is much too hard and much too difficult to use.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotax is willing to help After i got rejected they sent me a message making sure the situation gets handle great helping hands..!!!!
Date published: 2021-04-03
Rated 4 out of 5 by from Great Product but Expensive Love Turbo Tax but all of the Items add up to one big expense.
Date published: 2021-04-03
Rated 3 out of 5 by from Not User Friendly I found it more difficult to use the software this year. It was not that user friendly.
Date published: 2021-04-03
Rated 1 out of 5 by from Trash They are the worst will never use again like going to the dentist
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 5317