TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Long time user I've used Turbo Tax for many years. It's easy to use and suits my needs perfectly. I will continue to use Turbo Tax for the immediate future.
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo TAX Update Issues This is the first year I had such huge problems updating my Turbo Tax. I had to go back and enter the license number multiple times and also had to totally re-install the program. It was super frustrating. I will never buy the online version again because of this issue.
Date published: 2021-04-28
Rated 2 out of 5 by from Pretty buggy this year My experience with TT Deluxe was not great. This was a really simple tax return and I ended up in multiple never-ending loops where I was asked to enter info that I had already entered multiple times. In addition, for some reason the site no longer brings you back to the exact page you left off on. It takes you to the beginning of that section, so you waste a lot of time clicking through pages you already finished. The inconsistencies make me question the accuracy of the return a bit, but I filed anyway. Used to be a great product. Not so much anymore.
Date published: 2021-04-28
Rated 5 out of 5 by from Great experience We had a great experience. Our expert walked us through everything and answered all of our questions. Our taxes were ready to file very quickly. Great experience overall.
Date published: 2021-04-28
Rated 5 out of 5 by from Great server she was great and patience help me fix my problem.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax is Awesome It was very quick and easy to use, walks you through the process.
Date published: 2021-04-28
Rated 4 out of 5 by from income had a problem finding where to submit SSA 1099 income
Date published: 2021-04-28
Rated 5 out of 5 by from need a copy How do I download a copy of my tax return so that I have it for next year?
Date published: 2021-04-28
Rated 5 out of 5 by from Easiest way to file always Super fast and accurate filling, very easy to understand and straight forward forms.
Date published: 2021-04-28
Rated 5 out of 5 by from Best Way EVER to File Turbo Tax online system is great. Dennis, our tax consultant, was super at relating details, obtaining proper documents and completing our taxes FAST. I loved how easy it was to upload documents, communicate with Dennis and finalizing and filing our taxes. Pricing using full service as well worth the money and it was a very reasonable expense. I will be using T.T. every year!
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 5297
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Long time user I've used Turbo Tax for many years. It's easy to use and suits my needs perfectly. I will continue to use Turbo Tax for the immediate future.
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo TAX Update Issues This is the first year I had such huge problems updating my Turbo Tax. I had to go back and enter the license number multiple times and also had to totally re-install the program. It was super frustrating. I will never buy the online version again because of this issue.
Date published: 2021-04-28
Rated 2 out of 5 by from Pretty buggy this year My experience with TT Deluxe was not great. This was a really simple tax return and I ended up in multiple never-ending loops where I was asked to enter info that I had already entered multiple times. In addition, for some reason the site no longer brings you back to the exact page you left off on. It takes you to the beginning of that section, so you waste a lot of time clicking through pages you already finished. The inconsistencies make me question the accuracy of the return a bit, but I filed anyway. Used to be a great product. Not so much anymore.
Date published: 2021-04-28
Rated 5 out of 5 by from Great experience We had a great experience. Our expert walked us through everything and answered all of our questions. Our taxes were ready to file very quickly. Great experience overall.
Date published: 2021-04-28
Rated 5 out of 5 by from Great server she was great and patience help me fix my problem.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax is Awesome It was very quick and easy to use, walks you through the process.
Date published: 2021-04-28
Rated 4 out of 5 by from income had a problem finding where to submit SSA 1099 income
Date published: 2021-04-28
Rated 5 out of 5 by from need a copy How do I download a copy of my tax return so that I have it for next year?
Date published: 2021-04-28
Rated 5 out of 5 by from Easiest way to file always Super fast and accurate filling, very easy to understand and straight forward forms.
Date published: 2021-04-28
Rated 5 out of 5 by from Best Way EVER to File Turbo Tax online system is great. Dennis, our tax consultant, was super at relating details, obtaining proper documents and completing our taxes FAST. I loved how easy it was to upload documents, communicate with Dennis and finalizing and filing our taxes. Pricing using full service as well worth the money and it was a very reasonable expense. I will be using T.T. every year!
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 5297