TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Got me through it! Ahhhhh, I'm done!! From now on, I will use the online version. In the past, I have purchased the CD from Costco. This was quick and also recommended where I needed to upgrade.
Date published: 2021-05-16
Rated 5 out of 5 by from Quick and Easy Everything went smoothly we finished filing together in less than an hour. Would highly recommend using TurboTax!!!
Date published: 2021-05-16
Rated 5 out of 5 by from EASY Everything was well laid out and easy to understand. If I wasn't sure about something, there was an icon to click on to give me information. I had a bit of trouble finding where to enter spousal support, but I clicked on a few icons and found the one that took me there.
Date published: 2021-05-16
Rated 3 out of 5 by from Tax Process is Good but Filing Process is NOT Overall, TurboTax did it's job; however, when I e-filed one of my family member's returns and it was rejected by the state, I had already paid the filing fee. I tried over and over to e-file the return, but it just wouldn't go through (I assume because of something in the return itself). We ended up mailing it, but I was still out the $25 filing fee. There has to be something in place to keep this from happening, and only charge the card IF the return is ACCEPTED!!!
Date published: 2021-05-16
Rated 3 out of 5 by from No worse than last year Don't understand why if I am buying your product I can't efile both state and federal tax w/o charge.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy Peasy! I have used Turbo Tax several times and I have never been frustrated with the process; simple instructions and easy to use.
Date published: 2021-05-16
Rated 4 out of 5 by from made a crazy year simple with Covid and all the changes last year, I was worried about how hard this years taxes would be. Turbotax walked me through everything and made sense of everything. Happy to be past 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Pretty easy easy to use third year using turbo no complaints 10/10 would recommend.
Date published: 2021-05-16
Rated 5 out of 5 by from Absolutely Great! They answered every question I had regarding my return.
Date published: 2021-05-16
Rated 5 out of 5 by from Amazing customer service amazing customer service! I really enjoyed their features which helped guide me to the answers to my question - Jolene 10/10
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 5285
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Got me through it! Ahhhhh, I'm done!! From now on, I will use the online version. In the past, I have purchased the CD from Costco. This was quick and also recommended where I needed to upgrade.
Date published: 2021-05-16
Rated 5 out of 5 by from Quick and Easy Everything went smoothly we finished filing together in less than an hour. Would highly recommend using TurboTax!!!
Date published: 2021-05-16
Rated 5 out of 5 by from EASY Everything was well laid out and easy to understand. If I wasn't sure about something, there was an icon to click on to give me information. I had a bit of trouble finding where to enter spousal support, but I clicked on a few icons and found the one that took me there.
Date published: 2021-05-16
Rated 3 out of 5 by from Tax Process is Good but Filing Process is NOT Overall, TurboTax did it's job; however, when I e-filed one of my family member's returns and it was rejected by the state, I had already paid the filing fee. I tried over and over to e-file the return, but it just wouldn't go through (I assume because of something in the return itself). We ended up mailing it, but I was still out the $25 filing fee. There has to be something in place to keep this from happening, and only charge the card IF the return is ACCEPTED!!!
Date published: 2021-05-16
Rated 3 out of 5 by from No worse than last year Don't understand why if I am buying your product I can't efile both state and federal tax w/o charge.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy Peasy! I have used Turbo Tax several times and I have never been frustrated with the process; simple instructions and easy to use.
Date published: 2021-05-16
Rated 4 out of 5 by from made a crazy year simple with Covid and all the changes last year, I was worried about how hard this years taxes would be. Turbotax walked me through everything and made sense of everything. Happy to be past 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Pretty easy easy to use third year using turbo no complaints 10/10 would recommend.
Date published: 2021-05-16
Rated 5 out of 5 by from Absolutely Great! They answered every question I had regarding my return.
Date published: 2021-05-16
Rated 5 out of 5 by from Amazing customer service amazing customer service! I really enjoyed their features which helped guide me to the answers to my question - Jolene 10/10
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 5285