TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Good except for this This annoying, Im tired. please know Ive been using Turbo since 2007'
Date published: 2021-05-17
Rated 2 out of 5 by from Not impressed didn't ask for irs identity protection pins, turbo tax w-2 form didn't match received form - check for item 'e'. this year's version seemed to have holes....
Date published: 2021-05-17
Rated 4 out of 5 by from Great software! Wish there is a place to compare results from married filing jointly and separately - TaxAct has this function.
Date published: 2021-05-17
Rated 4 out of 5 by from Quick and easy Quick, easy and accurate. Provided tax breaks I wouldn't have thought of.
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is an not polished. Needs WORK. Very Disappointing. Giving the same info in 2 different locations. 1099-INT generates a Schedule C, and Turbo Tax suddenly forgets everything. Poor handling. Did they cut the programming budget? Will all your marketshare there's no excuse. No handling of depreciation? Interesting. How long has this product been on the market?
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax Business Pretty Good, Not Great The step-by-step process is easy to complete. In the Deductions section, some of the categories can be explained better. Most importantly, the QuickBooks import does not work without the desktop app. Since the desktop app is discontinued, it is now impossible to import QuickBooks data into TurboTax using QuickBooks online. I called in to TurboTax and QuickBooks; both representatives confirmed this is correct. It is a big problem. Also, it is not MAC compatible.
Date published: 2021-05-17
Rated 5 out of 5 by from WOW! So great! IWho likes doing their taxes? honestly, I have been so intimidated and have spent years and years paying services or begging friends for help. The last few years I have been able to use Turbo Tax and it just gets easier and easier as they improve! I can't believe I was so scared to do them before. Turbo Tax has shown me that I GOT THIS! Not afraid to do my taxes anymore and I'm sure next year will be just as easy. THANKS TURBO TAX!!!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is great Turbotax walks me through everything and I feel confident I understand and am doing it accurately.
Date published: 2021-05-17
Rated 5 out of 5 by from Very good for free. Years (almost decades) ago, I strayed from Turbo Tax because the software was buggy and the state version (which was not inexpensive) didn't even walking you through the steps. It just literally said "enter the information from your state forms". I'm happy to report that in recent years, this has been dramatically improved. Now, even the free federal and state versions do an excellent job of gathering your information and walking you through each step. It is honestly as good as the paid version that I've used from other major companies. Thank you, Turbo Tax! NOTE: I'm sure that their money is made from sharing your information with companies for advertising purposes, but that is clearly stated up front, so I don't have a problem with it.
Date published: 2021-05-17
Rated 1 out of 5 by from The purchase of an additional state is terrible... Purchasing a second state and lack of human support to assist is the reason that I don't intend to use Turbo Tax ever again...
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5197
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good except for this This annoying, Im tired. please know Ive been using Turbo since 2007'
Date published: 2021-05-17
Rated 2 out of 5 by from Not impressed didn't ask for irs identity protection pins, turbo tax w-2 form didn't match received form - check for item 'e'. this year's version seemed to have holes....
Date published: 2021-05-17
Rated 4 out of 5 by from Great software! Wish there is a place to compare results from married filing jointly and separately - TaxAct has this function.
Date published: 2021-05-17
Rated 4 out of 5 by from Quick and easy Quick, easy and accurate. Provided tax breaks I wouldn't have thought of.
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is an not polished. Needs WORK. Very Disappointing. Giving the same info in 2 different locations. 1099-INT generates a Schedule C, and Turbo Tax suddenly forgets everything. Poor handling. Did they cut the programming budget? Will all your marketshare there's no excuse. No handling of depreciation? Interesting. How long has this product been on the market?
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax Business Pretty Good, Not Great The step-by-step process is easy to complete. In the Deductions section, some of the categories can be explained better. Most importantly, the QuickBooks import does not work without the desktop app. Since the desktop app is discontinued, it is now impossible to import QuickBooks data into TurboTax using QuickBooks online. I called in to TurboTax and QuickBooks; both representatives confirmed this is correct. It is a big problem. Also, it is not MAC compatible.
Date published: 2021-05-17
Rated 5 out of 5 by from WOW! So great! IWho likes doing their taxes? honestly, I have been so intimidated and have spent years and years paying services or begging friends for help. The last few years I have been able to use Turbo Tax and it just gets easier and easier as they improve! I can't believe I was so scared to do them before. Turbo Tax has shown me that I GOT THIS! Not afraid to do my taxes anymore and I'm sure next year will be just as easy. THANKS TURBO TAX!!!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is great Turbotax walks me through everything and I feel confident I understand and am doing it accurately.
Date published: 2021-05-17
Rated 5 out of 5 by from Very good for free. Years (almost decades) ago, I strayed from Turbo Tax because the software was buggy and the state version (which was not inexpensive) didn't even walking you through the steps. It just literally said "enter the information from your state forms". I'm happy to report that in recent years, this has been dramatically improved. Now, even the free federal and state versions do an excellent job of gathering your information and walking you through each step. It is honestly as good as the paid version that I've used from other major companies. Thank you, Turbo Tax! NOTE: I'm sure that their money is made from sharing your information with companies for advertising purposes, but that is clearly stated up front, so I don't have a problem with it.
Date published: 2021-05-17
Rated 1 out of 5 by from The purchase of an additional state is terrible... Purchasing a second state and lack of human support to assist is the reason that I don't intend to use Turbo Tax ever again...
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5197