TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Works for Me Been using TurboTax for over 20 years. It keeps getting better every year. I feel very comfortable and safe working with it. Customer Service person was very helpful with a problem I had this time.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo tax offers a good relatively easy to underst Turbo Tax helped me with my taxes in a professional, timely manner. Walked me through steps I had difficulty with and were patient and understanding.
Date published: 2022-03-11
Rated 2 out of 5 by from TurboTax is not what it used to be. I have used TurboTax for years and always found it easy to use. It was not easy this year. I felt like I was asked to accept TurboTax decisions about my taxes. For instance, I was told to take the state and local tax deduction when the sales tax deduction was higher. I had to request that the sales tax was figured. I like to see my deductions and make my own decisions about whether to use the standard deduction or itemize deductions. There were terms this year that were not used in the past. I may need to pay someone to do my taxes next year. It was a frustrating experience.
Date published: 2022-03-11
Rated 5 out of 5 by from It was ok It was ok I waited to long I will try next year to do it myself
Date published: 2022-03-11
Rated 5 out of 5 by from awesome Turbo tax worked great for me. I will definitely use it next year! Thanks!!
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax Experience It is very user friendly. I love the fact that it does all of the figuring for you.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is by far the best, fastest, easiest Customer service connected me to Philip, an account specialist, who was a wizard in helping me identify the errors and problems with my return which were preventing me from using e-file to submit my return... I could not have done it without his expertise and guiding hand
Date published: 2022-03-11
Rated 5 out of 5 by from turbotax is the best Every time I use turbo tax the experts are always helpful and friendly. They always know what there doing and are just overall amazing.
Date published: 2022-03-11
Rated 3 out of 5 by from Turbo Tax was great but........ Turbo tax was easy to use until it slipped in hidden charges in order to go on to certain steps of the process charging me more than a FREE APP it claimed to be. Very Sneaky Turbo Tax
Date published: 2022-03-11
Rated 3 out of 5 by from Not Free once your Married Not Free once you are married . 108$ WOWZERS!!!!!!
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5178
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Works for Me Been using TurboTax for over 20 years. It keeps getting better every year. I feel very comfortable and safe working with it. Customer Service person was very helpful with a problem I had this time.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo tax offers a good relatively easy to underst Turbo Tax helped me with my taxes in a professional, timely manner. Walked me through steps I had difficulty with and were patient and understanding.
Date published: 2022-03-11
Rated 2 out of 5 by from TurboTax is not what it used to be. I have used TurboTax for years and always found it easy to use. It was not easy this year. I felt like I was asked to accept TurboTax decisions about my taxes. For instance, I was told to take the state and local tax deduction when the sales tax deduction was higher. I had to request that the sales tax was figured. I like to see my deductions and make my own decisions about whether to use the standard deduction or itemize deductions. There were terms this year that were not used in the past. I may need to pay someone to do my taxes next year. It was a frustrating experience.
Date published: 2022-03-11
Rated 5 out of 5 by from It was ok It was ok I waited to long I will try next year to do it myself
Date published: 2022-03-11
Rated 5 out of 5 by from awesome Turbo tax worked great for me. I will definitely use it next year! Thanks!!
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax Experience It is very user friendly. I love the fact that it does all of the figuring for you.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is by far the best, fastest, easiest Customer service connected me to Philip, an account specialist, who was a wizard in helping me identify the errors and problems with my return which were preventing me from using e-file to submit my return... I could not have done it without his expertise and guiding hand
Date published: 2022-03-11
Rated 5 out of 5 by from turbotax is the best Every time I use turbo tax the experts are always helpful and friendly. They always know what there doing and are just overall amazing.
Date published: 2022-03-11
Rated 3 out of 5 by from Turbo Tax was great but........ Turbo tax was easy to use until it slipped in hidden charges in order to go on to certain steps of the process charging me more than a FREE APP it claimed to be. Very Sneaky Turbo Tax
Date published: 2022-03-11
Rated 3 out of 5 by from Not Free once your Married Not Free once you are married . 108$ WOWZERS!!!!!!
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5178