TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from More clarity REQUIRED for Foreign Tax & Deductions The Standard Deduction this year slightly exceeded my Itemized Deductions because of the additional $1,300 each for my wife and I being over 65 years old. TurboTax did NOT explain how I got a $27,400 deduction when the 1040 form said the deduction was $12,400 EACH. ALSO, I spent loads of time trying to fill out the Form 1116 based on the instructions provided. Finally, I entered the largest Foreign Dividend tax into the "EZ-GO" and the total Dividend tax popped up (no Form 1116 required). I then tried to enter the Income Foreign Tax and the Form 11116 popped up. I passed on adding this. I felt it was unclear as to whether you could add more than one tax item of the same "kind/category" on the Form1116 when it had space for three countries.
Date published: 2021-05-03
Rated 4 out of 5 by from Turbo tax was great Turbo tax was great, did my taxes in just a few hours. Used the chat with a live associate they answered my question promptly.
Date published: 2021-05-03
Rated 5 out of 5 by from Love the explanations I feel I could become an expert if I really put the time into it using turbo tax.
Date published: 2021-05-03
Rated 5 out of 5 by from Very satisfied The entire process was very simple and made tax filing a much less frustrating part of my life.
Date published: 2021-05-03
Rated 5 out of 5 by from Gets better every year Turbo Tax was great at stepping me through the more complex aspects of my filing this year and providing potential ways to get a larger refund. It may be nice to have a disclaimer with HDHP that informs the user that the amount they owe can drop significantly when they enter their out of pocket expenses on 1099SA.
Date published: 2021-05-03
Rated 5 out of 5 by from Awesome easy service Easy not very time consuming help on hand if needed
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax Live Rebecca was very pleasant and was very attentive and I feel good about my taxes. TurboTax live was a great experience
Date published: 2021-05-03
Rated 5 out of 5 by from Great site, I’ve been using it for years! Someone recommended Turbo Tax, especially if your taxes aren’t complicated to file (one form instead of multiple). The free edition is great for that especially. I love that I can get it done within a day and file everything electronically. It’s a great tool and I definitely recommend it, especially for people like me who don’t have complicated tax situations and thus shouldn’t feel the need to hire someone to do it. (You could also do it yourself, but man the physical paperwork and the mailing... it’s so much easier to do it electronically.)
Date published: 2021-05-03
Rated 3 out of 5 by from Useable You snuck in the fee to pay with my tax refund, that was tacky
Date published: 2021-05-03
Rated 5 out of 5 by from best possible outcome Had anxiety from work and new laws due to healthcare. But, thanks to turbo tax experts. I didn't have to think about it. And I got a refund to thank you for your service.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 5155
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from More clarity REQUIRED for Foreign Tax & Deductions The Standard Deduction this year slightly exceeded my Itemized Deductions because of the additional $1,300 each for my wife and I being over 65 years old. TurboTax did NOT explain how I got a $27,400 deduction when the 1040 form said the deduction was $12,400 EACH. ALSO, I spent loads of time trying to fill out the Form 1116 based on the instructions provided. Finally, I entered the largest Foreign Dividend tax into the "EZ-GO" and the total Dividend tax popped up (no Form 1116 required). I then tried to enter the Income Foreign Tax and the Form 11116 popped up. I passed on adding this. I felt it was unclear as to whether you could add more than one tax item of the same "kind/category" on the Form1116 when it had space for three countries.
Date published: 2021-05-03
Rated 4 out of 5 by from Turbo tax was great Turbo tax was great, did my taxes in just a few hours. Used the chat with a live associate they answered my question promptly.
Date published: 2021-05-03
Rated 5 out of 5 by from Love the explanations I feel I could become an expert if I really put the time into it using turbo tax.
Date published: 2021-05-03
Rated 5 out of 5 by from Very satisfied The entire process was very simple and made tax filing a much less frustrating part of my life.
Date published: 2021-05-03
Rated 5 out of 5 by from Gets better every year Turbo Tax was great at stepping me through the more complex aspects of my filing this year and providing potential ways to get a larger refund. It may be nice to have a disclaimer with HDHP that informs the user that the amount they owe can drop significantly when they enter their out of pocket expenses on 1099SA.
Date published: 2021-05-03
Rated 5 out of 5 by from Awesome easy service Easy not very time consuming help on hand if needed
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax Live Rebecca was very pleasant and was very attentive and I feel good about my taxes. TurboTax live was a great experience
Date published: 2021-05-03
Rated 5 out of 5 by from Great site, I’ve been using it for years! Someone recommended Turbo Tax, especially if your taxes aren’t complicated to file (one form instead of multiple). The free edition is great for that especially. I love that I can get it done within a day and file everything electronically. It’s a great tool and I definitely recommend it, especially for people like me who don’t have complicated tax situations and thus shouldn’t feel the need to hire someone to do it. (You could also do it yourself, but man the physical paperwork and the mailing... it’s so much easier to do it electronically.)
Date published: 2021-05-03
Rated 3 out of 5 by from Useable You snuck in the fee to pay with my tax refund, that was tacky
Date published: 2021-05-03
Rated 5 out of 5 by from best possible outcome Had anxiety from work and new laws due to healthcare. But, thanks to turbo tax experts. I didn't have to think about it. And I got a refund to thank you for your service.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 5155