TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo tax Loved how easy it was and how they helped it for free during pandemic it’s really hard at this time .
Date published: 2021-05-04
Rated 5 out of 5 by from Thank you again Since I have to them, I am glad there is Turo Tax.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is v user friendly Your technical support is excellent.and were able to resolve my issue quickly
Date published: 2021-05-04
Rated 5 out of 5 by from Love the step by step process. Great tool for individuals who are not proficient in taxes.
Date published: 2021-05-04
Rated 5 out of 5 by from I enjoyed using this I really felt underconfident about filing. I did not know how to and I did not have anyone to help me. I feel a lot better now.
Date published: 2021-05-04
Rated 4 out of 5 by from Not as easy as it use to be Still using Turbo Tax but some work needs to be done on it. The questions use to be more direct, now I find myself using the tabs and searching the internet to get a better understanding. I feel the questions are not as user friendly to force you to seek their Live consultant. That is disappointing. The questions for Schedule C need to more user friendly- I did not have contract work last year 2020 and the questions asked did not help me explain it. It repeatedly asked me questions about Schedule C information and there was no information to give.
Date published: 2021-05-04
Rated 5 out of 5 by from Quick and Easy Turbo tax is straight forward, easy to use and free!
Date published: 2021-05-04
Rated 4 out of 5 by from Worked well for me Software works fine, have used for several years. I don't use the preorder as it doesn't work well. And I can buy the software cheaper at Staples.
Date published: 2021-05-04
Rated 4 out of 5 by from Inaccurate downloading instructions & E-filing Issue #1: I tried to download Turbo tax after purchasing the software at Sam's Club, when I that's discovered Turbotax required Windows 10 and my computer was only Windows 7. After lots of research I decided to simply by a new computer with windows 10 to run Turbotax. Then I followed Turbotax directions to download from the Turbotax web site. Choosing Download instead of CD. Tried to follow the "Go to" directions but the "Enter your license code to download" option was not anywhere to be found. After much frustration and Google searching I was able to locate the appropriate link to enter my pref=viously purchased license code. Issue #2: Tax prep directions were very well organized, But, My "E-file experience was extremely frustrating and BAD. Turbotax kept prompting me to "Save" in order to E-file my returns and then not completing the E-filing process. It kept me in a loop of : File,save,file,save and so on. I finally accidently discovered how to E-file by logging into my account AGAIN and then saving the file and then it allowed me to E-file completely.
Date published: 2021-05-04
Rated 4 out of 5 by from TurboTax is awesome It was easy with step by step instructions. The tax expert was knowledgeable and very helpful.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 5130
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax Loved how easy it was and how they helped it for free during pandemic it’s really hard at this time .
Date published: 2021-05-04
Rated 5 out of 5 by from Thank you again Since I have to them, I am glad there is Turo Tax.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is v user friendly Your technical support is excellent.and were able to resolve my issue quickly
Date published: 2021-05-04
Rated 5 out of 5 by from Love the step by step process. Great tool for individuals who are not proficient in taxes.
Date published: 2021-05-04
Rated 5 out of 5 by from I enjoyed using this I really felt underconfident about filing. I did not know how to and I did not have anyone to help me. I feel a lot better now.
Date published: 2021-05-04
Rated 4 out of 5 by from Not as easy as it use to be Still using Turbo Tax but some work needs to be done on it. The questions use to be more direct, now I find myself using the tabs and searching the internet to get a better understanding. I feel the questions are not as user friendly to force you to seek their Live consultant. That is disappointing. The questions for Schedule C need to more user friendly- I did not have contract work last year 2020 and the questions asked did not help me explain it. It repeatedly asked me questions about Schedule C information and there was no information to give.
Date published: 2021-05-04
Rated 5 out of 5 by from Quick and Easy Turbo tax is straight forward, easy to use and free!
Date published: 2021-05-04
Rated 4 out of 5 by from Worked well for me Software works fine, have used for several years. I don't use the preorder as it doesn't work well. And I can buy the software cheaper at Staples.
Date published: 2021-05-04
Rated 4 out of 5 by from Inaccurate downloading instructions & E-filing Issue #1: I tried to download Turbo tax after purchasing the software at Sam's Club, when I that's discovered Turbotax required Windows 10 and my computer was only Windows 7. After lots of research I decided to simply by a new computer with windows 10 to run Turbotax. Then I followed Turbotax directions to download from the Turbotax web site. Choosing Download instead of CD. Tried to follow the "Go to" directions but the "Enter your license code to download" option was not anywhere to be found. After much frustration and Google searching I was able to locate the appropriate link to enter my pref=viously purchased license code. Issue #2: Tax prep directions were very well organized, But, My "E-file experience was extremely frustrating and BAD. Turbotax kept prompting me to "Save" in order to E-file my returns and then not completing the E-filing process. It kept me in a loop of : File,save,file,save and so on. I finally accidently discovered how to E-file by logging into my account AGAIN and then saving the file and then it allowed me to E-file completely.
Date published: 2021-05-04
Rated 4 out of 5 by from TurboTax is awesome It was easy with step by step instructions. The tax expert was knowledgeable and very helpful.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 5130