TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Just great! Very satisfied. This product is just right for our needs. Thank you.
Date published: 2021-05-17
Rated 4 out of 5 by from TAX PREP FOR W-2 AND SMALL BIZ MILEAGE FOR CARS WERE HARD TO FOLLOW AND TO FIX DURING THE REVIEW. HOME DEDUCTION WAS HARD TO FIX AND TO FOLLOW.
Date published: 2021-05-17
Rated 5 out of 5 by from Love it TurboTax is simple, and extremely informative. It goes over everything you need to know and its thorough.
Date published: 2021-05-17
Rated 5 out of 5 by from Used it for years. It's never failed me. Used it for years. Give it a shot.
Date published: 2021-05-17
Rated 5 out of 5 by from File with High Confidence The step by step walk-thru continues to be easy to follow with great help content to answer questions when tax conditions get complex.
Date published: 2021-05-17
Rated 5 out of 5 by from Great service and user friendly. User-friendly. It was a very smooth experience. I will use Turbo Tax for next year's tax returns.
Date published: 2021-05-17
Rated 2 out of 5 by from review gets harder each year to do this; bulldokey fee hidden until the end to have turbotax fee from your fed return tacked on another 40 for a grand total of 150 bucks. total bull you know what.
Date published: 2021-05-17
Rated 1 out of 5 by from PATHETIC PRODUCT I’m a retired CPA. EVERY YEAR TT CHANGES SO MUCH FOR NO REASON EXCEPT TO TRICK YOU INTO “signing up for higher fees”. They make it extremely difficult to navigate because they DRASTICALLY CHANGE THE SYSTEM EVERY YEAR. This year they hide all the ways to IMPORT MY USAA STOCK INFO. I HAD TO DISCOVER HOW TO SNEAK IN AND FINALLY HAD TO ENTER MANUALLY & had to learn how to do that by HIT & MISS METHOD.... Shame on the management
Date published: 2021-05-17
Rated 1 out of 5 by from Navigation Needs a Lot of Work The basics are easy. The quality of your products has gone down over the years. You make it virtually impossible for users to retrace their steps to key questions in the tax preparation process. Your products are becoming increasingly less intuitive, Intuit! Some of the questions that are asked in the tax preparation process should be largely answered by previous years' Turbo Tax returns and, if need be, confirmation should be obtained from the user. Keeping the terminology consistent with the forms being filled out is important - lack of it causes confusion. My level of confidence in using Turbo Tax has steadily gone down in the last 5 years.
Date published: 2021-05-17
Rated 2 out of 5 by from They bumped the price then Again! I was filling my taxes no biggie, and they needed me to pay because of my school to get the full refund, not an issue. After I finish the hour long process its a review to pay the taxes at it charges me even more to take it out of my returns!!!! It is really dishearten, but they make it difficult to change the billing so they just took the money.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5126
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Just great! Very satisfied. This product is just right for our needs. Thank you.
Date published: 2021-05-17
Rated 4 out of 5 by from TAX PREP FOR W-2 AND SMALL BIZ MILEAGE FOR CARS WERE HARD TO FOLLOW AND TO FIX DURING THE REVIEW. HOME DEDUCTION WAS HARD TO FIX AND TO FOLLOW.
Date published: 2021-05-17
Rated 5 out of 5 by from Love it TurboTax is simple, and extremely informative. It goes over everything you need to know and its thorough.
Date published: 2021-05-17
Rated 5 out of 5 by from Used it for years. It's never failed me. Used it for years. Give it a shot.
Date published: 2021-05-17
Rated 5 out of 5 by from File with High Confidence The step by step walk-thru continues to be easy to follow with great help content to answer questions when tax conditions get complex.
Date published: 2021-05-17
Rated 5 out of 5 by from Great service and user friendly. User-friendly. It was a very smooth experience. I will use Turbo Tax for next year's tax returns.
Date published: 2021-05-17
Rated 2 out of 5 by from review gets harder each year to do this; bulldokey fee hidden until the end to have turbotax fee from your fed return tacked on another 40 for a grand total of 150 bucks. total bull you know what.
Date published: 2021-05-17
Rated 1 out of 5 by from PATHETIC PRODUCT I’m a retired CPA. EVERY YEAR TT CHANGES SO MUCH FOR NO REASON EXCEPT TO TRICK YOU INTO “signing up for higher fees”. They make it extremely difficult to navigate because they DRASTICALLY CHANGE THE SYSTEM EVERY YEAR. This year they hide all the ways to IMPORT MY USAA STOCK INFO. I HAD TO DISCOVER HOW TO SNEAK IN AND FINALLY HAD TO ENTER MANUALLY & had to learn how to do that by HIT & MISS METHOD.... Shame on the management
Date published: 2021-05-17
Rated 1 out of 5 by from Navigation Needs a Lot of Work The basics are easy. The quality of your products has gone down over the years. You make it virtually impossible for users to retrace their steps to key questions in the tax preparation process. Your products are becoming increasingly less intuitive, Intuit! Some of the questions that are asked in the tax preparation process should be largely answered by previous years' Turbo Tax returns and, if need be, confirmation should be obtained from the user. Keeping the terminology consistent with the forms being filled out is important - lack of it causes confusion. My level of confidence in using Turbo Tax has steadily gone down in the last 5 years.
Date published: 2021-05-17
Rated 2 out of 5 by from They bumped the price then Again! I was filling my taxes no biggie, and they needed me to pay because of my school to get the full refund, not an issue. After I finish the hour long process its a review to pay the taxes at it charges me even more to take it out of my returns!!!! It is really dishearten, but they make it difficult to change the billing so they just took the money.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5126