TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from First-time user issues only; very good product I found a bit of a learning curve, since the question-and-answer approach doesn't follow the standard line-by-line entries on the schedules, but eventually came to trust this approach. The final totals looked correct. Next year will be easier!
Date published: 2021-05-03
Rated 1 out of 5 by from still not received refund I have used turbo tax for years but this year i still have not received my refund. It was accepted Feb 28th.
Date published: 2021-05-03
Rated 1 out of 5 by from Unexpected fees When you pay for the service online, they should mention that there will be additional charges for the state taxes and two different processing fees when it comes time to submit. Its very misleading
Date published: 2021-05-03
Rated 5 out of 5 by from traymane it was a great experience I will be referring a friend
Date published: 2021-05-03
Rated 5 out of 5 by from Turbotax is great Worked just as expected and I am very satisfied. Would recommend
Date published: 2021-05-03
Rated 5 out of 5 by from Great Service Very helpful even with a more complex return...awesome.
Date published: 2021-05-03
Rated 5 out of 5 by from perfect job every thing went smoothly thank you !!!!!!!!!!!!!!!!
Date published: 2021-05-03
Rated 5 out of 5 by from Works fast and Easy, as Advertised Holds your hand every step of the process. Offers explainations of forms and features and can even let you know what forms you might need.
Date published: 2021-05-03
Rated 5 out of 5 by from Very user-friendly TurboTax live expert was very helpful, TurboTax was much easier to use than I thought it would be.
Date published: 2021-05-03
Rated 4 out of 5 by from Always use Turbotax I spoke to an expert and she was very helpful on my problem
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 5108
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First-time user issues only; very good product I found a bit of a learning curve, since the question-and-answer approach doesn't follow the standard line-by-line entries on the schedules, but eventually came to trust this approach. The final totals looked correct. Next year will be easier!
Date published: 2021-05-03
Rated 1 out of 5 by from still not received refund I have used turbo tax for years but this year i still have not received my refund. It was accepted Feb 28th.
Date published: 2021-05-03
Rated 1 out of 5 by from Unexpected fees When you pay for the service online, they should mention that there will be additional charges for the state taxes and two different processing fees when it comes time to submit. Its very misleading
Date published: 2021-05-03
Rated 5 out of 5 by from traymane it was a great experience I will be referring a friend
Date published: 2021-05-03
Rated 5 out of 5 by from Turbotax is great Worked just as expected and I am very satisfied. Would recommend
Date published: 2021-05-03
Rated 5 out of 5 by from Great Service Very helpful even with a more complex return...awesome.
Date published: 2021-05-03
Rated 5 out of 5 by from perfect job every thing went smoothly thank you !!!!!!!!!!!!!!!!
Date published: 2021-05-03
Rated 5 out of 5 by from Works fast and Easy, as Advertised Holds your hand every step of the process. Offers explainations of forms and features and can even let you know what forms you might need.
Date published: 2021-05-03
Rated 5 out of 5 by from Very user-friendly TurboTax live expert was very helpful, TurboTax was much easier to use than I thought it would be.
Date published: 2021-05-03
Rated 4 out of 5 by from Always use Turbotax I spoke to an expert and she was very helpful on my problem
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 5108