TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from TurboTax is awesome Its great hope everything goes through this year had trouble first time
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax was simple and easy. I did not have problems using Turbotax. In fact it was quite helpful.
Date published: 2022-03-06
Rated 1 out of 5 by from I had the most horrendous customer service It was horrible. Every year I go through USAA and it's supposed to give me a discount. Every year it doesn't and I have to chat with somebody and then they do something to give me the discount. This year I tried chatting and they said somebody would call me. After a couple minutes my phone said Intuit was calling. I answered and it was some weird recording of a movie or something and was talking about procreating. I waited and it just kept going and going with a very strange and inappropriate recording. I went back to the chat and tried to tell the robot what happened. They then gave me a code and a 1-800 number to call. I called 3 times and never actually talked to anybody! It would put me on hold and have music playing. After 5-8 minutes the music would stop, then after like 15 minutes the call would go dead. It happened 3x. I finally gave up and weirdly went back through USAA for a 3rd time and for some reason the discount worked the third time so thank god I didn't have to try to deal with turbo tax again. Absolutely horrible customer service.
Date published: 2022-03-06
Rated 2 out of 5 by from Has not improved over the years - Form 1116 Foreign Tax credit, reported from Mutual Fund. Results in 0 credit. Still attaches form to return. An "Error" during audit to fill in explanation for 3b. (Does not explain what to enter, or what the number in 3b actually means) - No way to import 1099 information from Brokerage firms. - Sometimes strange errors. Always import Trust returns from previous years. One out of three did not remember "last year's income". Sometimes generates strange file names, or truncations. - Last year needed to attach brokerage statement, could not, and had to usps mail the return. - Is always wanting to update...even if it's already been updated. - Going Back and then forward, sometimes have to re-enter answers going forward..
Date published: 2022-03-06
Rated 5 out of 5 by from Always a great software It would be very helpful if you could import QB Online data for the next year so it doesn't have to be entered manually
Date published: 2022-03-06
Rated 5 out of 5 by from AWESOME GREAT SUPPORT FROM THE TURBO TAX TEAM LOVE IT LOVE IT
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax is easy to use for first time users No issues in understanding the different areas of taxes
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax Is Great Debra was great to work with, and answered all of my questions I had.
Date published: 2022-03-06
Rated 5 out of 5 by from Easy Love it really easy to use. Self explanation. Son uses it also
Date published: 2022-03-06
Rated 2 out of 5 by from Impossible to review and fix After completing a section it was impossible to go back and change things. In the end my business income never showed up.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5080
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome Its great hope everything goes through this year had trouble first time
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax was simple and easy. I did not have problems using Turbotax. In fact it was quite helpful.
Date published: 2022-03-06
Rated 1 out of 5 by from I had the most horrendous customer service It was horrible. Every year I go through USAA and it's supposed to give me a discount. Every year it doesn't and I have to chat with somebody and then they do something to give me the discount. This year I tried chatting and they said somebody would call me. After a couple minutes my phone said Intuit was calling. I answered and it was some weird recording of a movie or something and was talking about procreating. I waited and it just kept going and going with a very strange and inappropriate recording. I went back to the chat and tried to tell the robot what happened. They then gave me a code and a 1-800 number to call. I called 3 times and never actually talked to anybody! It would put me on hold and have music playing. After 5-8 minutes the music would stop, then after like 15 minutes the call would go dead. It happened 3x. I finally gave up and weirdly went back through USAA for a 3rd time and for some reason the discount worked the third time so thank god I didn't have to try to deal with turbo tax again. Absolutely horrible customer service.
Date published: 2022-03-06
Rated 2 out of 5 by from Has not improved over the years - Form 1116 Foreign Tax credit, reported from Mutual Fund. Results in 0 credit. Still attaches form to return. An "Error" during audit to fill in explanation for 3b. (Does not explain what to enter, or what the number in 3b actually means) - No way to import 1099 information from Brokerage firms. - Sometimes strange errors. Always import Trust returns from previous years. One out of three did not remember "last year's income". Sometimes generates strange file names, or truncations. - Last year needed to attach brokerage statement, could not, and had to usps mail the return. - Is always wanting to update...even if it's already been updated. - Going Back and then forward, sometimes have to re-enter answers going forward..
Date published: 2022-03-06
Rated 5 out of 5 by from Always a great software It would be very helpful if you could import QB Online data for the next year so it doesn't have to be entered manually
Date published: 2022-03-06
Rated 5 out of 5 by from AWESOME GREAT SUPPORT FROM THE TURBO TAX TEAM LOVE IT LOVE IT
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax is easy to use for first time users No issues in understanding the different areas of taxes
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax Is Great Debra was great to work with, and answered all of my questions I had.
Date published: 2022-03-06
Rated 5 out of 5 by from Easy Love it really easy to use. Self explanation. Son uses it also
Date published: 2022-03-06
Rated 2 out of 5 by from Impossible to review and fix After completing a section it was impossible to go back and change things. In the end my business income never showed up.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5080