TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72145 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love Turbo Tax process system! The Turbo Tax system truly makes filing your taxes pretty simple.
Date published: 2021-07-16
Rated 5 out of 5 by from i found that it was easy to navigate a really easy tool to use i would suggest the usage to the people i know
Date published: 2021-07-16
Rated 4 out of 5 by from Correction Needed You need to make it possible to do multiple types of tax documents at the same time. Turbo tax "locks" the filer into the tax return being done until it is done. This year, I needed to make an estimated tax payment for 2021 before 2020 was filed. Since I couldn't get around 2020, I filed an inaccurate return on purpose. I need a revised W-2 that I don't have yet. In order to avoid several hundred dollars in penalties for not filing and paying my estimated tax for 2021, I had to file 2020 today so I can make my estimated payment today, which is the last day to do it!
Date published: 2021-07-16
Rated 3 out of 5 by from Becoming frustrated This is the second or third year I have tried to enter something simple like renting out a room in my house. As I complete each year I get very different results depending on how TurboTax asks the questions. I am beginning to think maybe TurboTax can ONLY handle the simplest situations. Also, somebody needs to work on the process when you find errors. It is great to detect something missing, but on the correction screen it ONLY allow me to change a number. I have notices if I ever accidentally click a form (for example high dedeductible healthcare form) it will NEVER let me delete it. I did NOT use a high deductible this year, but once I accidentally clicked that question, went back and changed it, that form came up over and over and over and over and over and over and over and over again. Wouldn't it be smarter to ask if I needed that form? How to get rid of it? I didn't think it was going to let me EFile so I finally had to just select SELF-ONLY check mark to EFile. (Which strangely changed by amount due)??????? I am not as confident in the accuracy of this app each year, unfortunately.
Date published: 2021-07-16
Rated 5 out of 5 by from Saves my life I couldn't do it without turbotax, I love that they TEACH you about each step...I learn and do my taxes (correctly). Thank you Turbotax
Date published: 2021-07-16
Rated 5 out of 5 by from Thank you TurboTax TurboTax makes my job easy. I am not an expert, but TurboTax guides me enough. Thank you TurboTax for being there.
Date published: 2021-07-16
Rated 5 out of 5 by from Very Easy and overall I am very happy The software breaks everything down so its pretty easy.
Date published: 2021-07-16
Rated 4 out of 5 by from Turbo Tax ITurbo Tax was easily understood and the accountant that helped was excellent.
Date published: 2021-07-16
Rated 5 out of 5 by from Great job Good but to hard to get problems fixed finally got assistance an the person was great
Date published: 2021-07-16
Rated 5 out of 5 by from Turbo Tax is awesome!Thank you for being helpful! It's been a great experience! Everyone was very helpful!
Date published: 2021-07-16
All TurboTax® Offerings Reviews - Page 5058
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax process system! The Turbo Tax system truly makes filing your taxes pretty simple.
Date published: 2021-07-16
Rated 5 out of 5 by from i found that it was easy to navigate a really easy tool to use i would suggest the usage to the people i know
Date published: 2021-07-16
Rated 4 out of 5 by from Correction Needed You need to make it possible to do multiple types of tax documents at the same time. Turbo tax "locks" the filer into the tax return being done until it is done. This year, I needed to make an estimated tax payment for 2021 before 2020 was filed. Since I couldn't get around 2020, I filed an inaccurate return on purpose. I need a revised W-2 that I don't have yet. In order to avoid several hundred dollars in penalties for not filing and paying my estimated tax for 2021, I had to file 2020 today so I can make my estimated payment today, which is the last day to do it!
Date published: 2021-07-16
Rated 3 out of 5 by from Becoming frustrated This is the second or third year I have tried to enter something simple like renting out a room in my house. As I complete each year I get very different results depending on how TurboTax asks the questions. I am beginning to think maybe TurboTax can ONLY handle the simplest situations. Also, somebody needs to work on the process when you find errors. It is great to detect something missing, but on the correction screen it ONLY allow me to change a number. I have notices if I ever accidentally click a form (for example high dedeductible healthcare form) it will NEVER let me delete it. I did NOT use a high deductible this year, but once I accidentally clicked that question, went back and changed it, that form came up over and over and over and over and over and over and over and over again. Wouldn't it be smarter to ask if I needed that form? How to get rid of it? I didn't think it was going to let me EFile so I finally had to just select SELF-ONLY check mark to EFile. (Which strangely changed by amount due)??????? I am not as confident in the accuracy of this app each year, unfortunately.
Date published: 2021-07-16
Rated 5 out of 5 by from Saves my life I couldn't do it without turbotax, I love that they TEACH you about each step...I learn and do my taxes (correctly). Thank you Turbotax
Date published: 2021-07-16
Rated 5 out of 5 by from Thank you TurboTax TurboTax makes my job easy. I am not an expert, but TurboTax guides me enough. Thank you TurboTax for being there.
Date published: 2021-07-16
Rated 5 out of 5 by from Very Easy and overall I am very happy The software breaks everything down so its pretty easy.
Date published: 2021-07-16
Rated 4 out of 5 by from Turbo Tax ITurbo Tax was easily understood and the accountant that helped was excellent.
Date published: 2021-07-16
Rated 5 out of 5 by from Great job Good but to hard to get problems fixed finally got assistance an the person was great
Date published: 2021-07-16
Rated 5 out of 5 by from Turbo Tax is awesome!Thank you for being helpful! It's been a great experience! Everyone was very helpful!
Date published: 2021-07-16
All TurboTax® Offerings Reviews - Page 5058