TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from TurboTax is great for First time filers! This was a very easy experience for a first time filer. I had worked in three different states this past year, so it was a little complicated trying to file on my own. I was able to have their experts complete it for me!
Date published: 2022-03-07
Rated 2 out of 5 by from Not perfect!!! Halfway through my return last year I needed to update to TurboTax Premier, my taxes filed fine. However this year TurboTax Premier didn't transfer all of my information from last years return! This added additional time for me to file as I had to find and research my information on my own. It was like starting a new account all over again!
Date published: 2022-03-07
Rated 5 out of 5 by from Great. Easy to navigate. Had problems with H & R Block. Decided to go with you instead, glad I did. Got a larger refund. Will make sure and come back to you next yea.r
Date published: 2022-03-07
Rated 3 out of 5 by from had problems again this year. Once again, this year I had trouble with the software doing what it was supposed to do. I had to go to the forms instead of having the software walk me through everything like I wanted.
Date published: 2022-03-07
Rated 4 out of 5 by from Still the Best Not Intuit's fault, but taxes are still too complicated.
Date published: 2022-03-07
Rated 4 out of 5 by from Turbo Tax is Good Turbo Tax is good. It walks you through step-by-step. You have to be careful. Sometimes it may skip a step. I had to go back and put my military retirement in as it skipped that part of the process.
Date published: 2022-03-07
Rated 2 out of 5 by from Problems My 2019 return was a problem because Turbo Tax did not add in my social security benefits, even though entered the amount. I didn't notice it and low and behold I had to pay a penalty for underpaying my tax. The 2021 return said there was an error by not entering a child tax credit. That is an error in the software as I didn't enter anything into those boxes.
Date published: 2022-03-07
Rated 4 out of 5 by from Great service, minor issues The communication with my expert was a little off but it was quickly resolved. No other issues.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax got me what I needed I definitely would recommend
Date published: 2022-03-07
Rated 4 out of 5 by from Easy to use Very easy to use and navigate. Seems a little to expensive but cheaper than taking them in. Could have got them done a lot cheaper on another sight but they were not able to accommodate our tax situation. Still pretty happy with the overall experience.
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 5035
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is great for First time filers! This was a very easy experience for a first time filer. I had worked in three different states this past year, so it was a little complicated trying to file on my own. I was able to have their experts complete it for me!
Date published: 2022-03-07
Rated 2 out of 5 by from Not perfect!!! Halfway through my return last year I needed to update to TurboTax Premier, my taxes filed fine. However this year TurboTax Premier didn't transfer all of my information from last years return! This added additional time for me to file as I had to find and research my information on my own. It was like starting a new account all over again!
Date published: 2022-03-07
Rated 5 out of 5 by from Great. Easy to navigate. Had problems with H & R Block. Decided to go with you instead, glad I did. Got a larger refund. Will make sure and come back to you next yea.r
Date published: 2022-03-07
Rated 3 out of 5 by from had problems again this year. Once again, this year I had trouble with the software doing what it was supposed to do. I had to go to the forms instead of having the software walk me through everything like I wanted.
Date published: 2022-03-07
Rated 4 out of 5 by from Still the Best Not Intuit's fault, but taxes are still too complicated.
Date published: 2022-03-07
Rated 4 out of 5 by from Turbo Tax is Good Turbo Tax is good. It walks you through step-by-step. You have to be careful. Sometimes it may skip a step. I had to go back and put my military retirement in as it skipped that part of the process.
Date published: 2022-03-07
Rated 2 out of 5 by from Problems My 2019 return was a problem because Turbo Tax did not add in my social security benefits, even though entered the amount. I didn't notice it and low and behold I had to pay a penalty for underpaying my tax. The 2021 return said there was an error by not entering a child tax credit. That is an error in the software as I didn't enter anything into those boxes.
Date published: 2022-03-07
Rated 4 out of 5 by from Great service, minor issues The communication with my expert was a little off but it was quickly resolved. No other issues.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax got me what I needed I definitely would recommend
Date published: 2022-03-07
Rated 4 out of 5 by from Easy to use Very easy to use and navigate. Seems a little to expensive but cheaper than taking them in. Could have got them done a lot cheaper on another sight but they were not able to accommodate our tax situation. Still pretty happy with the overall experience.
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 5035