TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from file attachment for other than 8453 instructions a Instructions and help expert put you in circle Wasted 3 hours
Date published: 2022-03-06
Rated 3 out of 5 by from Not as good as it used to be In my opinion Turbo Tax is not worth the price that you pay now. The help boxes in preparing your taxes are not helpful as the tax code and rules of taxes are complicated. Several of the items such as Box 12 on the W2 is confusing and Turbo Tax is not helpful in explaining the differences in the letter codes. The biggest reason I come back now year after year is the history I have of filing with Intuit but eventually they will price themselves out of what I am willing to pay for average at best service.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is Awesome! Natalya was my tax expert and she was very quick and responsive! She knew what she was doing and was very helpful the entire time I really appreciated her assistance!
Date published: 2022-03-06
Rated 2 out of 5 by from its good ok ssssssssssssssssssooooooo busy busy busy busybb
Date published: 2022-03-06
Rated 5 out of 5 by from Not bad for my first time Vicky called me on the phone as part of turbo tax live expert and helped me with questions I had. She was very pleasant and helped me complete my transaction.
Date published: 2022-03-06
Rated 5 out of 5 by from easy to use i've used turbo tax for years and plan on using it in the future
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax was exactly what I needed. Everything was quick and painless. Everything I needed to get my max refund as quickly as possible
Date published: 2022-03-06
Rated 3 out of 5 by from TurboTax was somewhat buggy this year I like using TurboTax but there are often little inconveniences like failing to import from last year's file (so I have to type some info in), TT taking you off on a path totally unrelated, and occasionally getting something completely wrong that I end up having to research to find out what is right. Maybe a little more QA before releasing the product would help fix some of the issues.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax Very user friendly, would recommend to family and friends
Date published: 2022-03-06
Rated 5 out of 5 by from A PLEASURE TO USE IT HAS BEEN MANY YEARS SINCE I DID MY OWN TAXES, TURBO TAX WAS MY FIRST OPTION. I USED IT MANY YEARS AGO AND WANT TO SAY THANK YOU!
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5029
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from file attachment for other than 8453 instructions a Instructions and help expert put you in circle Wasted 3 hours
Date published: 2022-03-06
Rated 3 out of 5 by from Not as good as it used to be In my opinion Turbo Tax is not worth the price that you pay now. The help boxes in preparing your taxes are not helpful as the tax code and rules of taxes are complicated. Several of the items such as Box 12 on the W2 is confusing and Turbo Tax is not helpful in explaining the differences in the letter codes. The biggest reason I come back now year after year is the history I have of filing with Intuit but eventually they will price themselves out of what I am willing to pay for average at best service.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is Awesome! Natalya was my tax expert and she was very quick and responsive! She knew what she was doing and was very helpful the entire time I really appreciated her assistance!
Date published: 2022-03-06
Rated 2 out of 5 by from its good ok ssssssssssssssssssooooooo busy busy busy busybb
Date published: 2022-03-06
Rated 5 out of 5 by from Not bad for my first time Vicky called me on the phone as part of turbo tax live expert and helped me with questions I had. She was very pleasant and helped me complete my transaction.
Date published: 2022-03-06
Rated 5 out of 5 by from easy to use i've used turbo tax for years and plan on using it in the future
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax was exactly what I needed. Everything was quick and painless. Everything I needed to get my max refund as quickly as possible
Date published: 2022-03-06
Rated 3 out of 5 by from TurboTax was somewhat buggy this year I like using TurboTax but there are often little inconveniences like failing to import from last year's file (so I have to type some info in), TT taking you off on a path totally unrelated, and occasionally getting something completely wrong that I end up having to research to find out what is right. Maybe a little more QA before releasing the product would help fix some of the issues.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax Very user friendly, would recommend to family and friends
Date published: 2022-03-06
Rated 5 out of 5 by from A PLEASURE TO USE IT HAS BEEN MANY YEARS SINCE I DID MY OWN TAXES, TURBO TAX WAS MY FIRST OPTION. I USED IT MANY YEARS AGO AND WANT TO SAY THANK YOU!
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5029