TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from very simple and easy it was very simple and easy to use. been using turbo tax for 9 yrs
Date published: 2022-03-13
Rated 3 out of 5 by from TurboTax has some problems to fix The 2020 NC carryover problem still exists and may have started years earlier! The program restarts automatically when you shut it down. On top of that while working on my 1st of four Tax Expert support calls I found out that somewhere in the past TurboTax started putting my cash charitable giving carryover amounts into charitable giving of tangible items values ie. clothes, cars, furniture etc. The last support call was 3 hrs and 14 min. The programmers need to find out where the original errors occurred and fix them so that the error doesn't continue on and cause audits. Who Ever heard of donating $10,000.00 of used clothes??? IRS would surely audit this.
Date published: 2022-03-13
Rated 3 out of 5 by from Same flawed software as last year Last year turbo tax software caused a major mistake in my state taxes when it decided to change my employment status to railway worker from retired. After three conversations with TT helpline which they didn't even seem interested. The fed laws concerning PIUA unemployment were changed which caused me to have issues with the state of michigan dept of treasury for 9 month. It took 9 months for a case worker to conclude that TT caused tjhe first glitch and then Joe Biden compounded it. This year the turbotax federal decided to make me a resident of puerto rico which I had to change in the end when the error check found 7 errors having to do with that. Funny co-incidence the TT software did the same thing to my daughter who used the same software. It changed her status to Puerto Rico (she lives in Michigan for 22 years) and she had to change it in error check as well. After 30 plus years of TT and two years in a row of program bugs I might call it a nice run and try something else next year.
Date published: 2022-03-13
Rated 5 out of 5 by from been using TurboTax for years Quick and easy to use. only struggle was getting back to areas to review or correct
Date published: 2022-03-13
Rated 4 out of 5 by from Good program but pricey Excellent coverage on tax situations. Nice popup help with most terms and calculations. Quick computations. Imports previous year data to save user typing and comparison of entries. I found a couple of mistakes my since this year numbers were too different than last year. Not so good was updating information on my deceased wife. I had to go to the "Forms" section to not that she died and when. TT handled the resulting calculations like a pro. The download from institutions lacked US Bank, and my mortgage lenders. Most downside is the cost. State tax is expensive. While Fed e-file is free, you still have to pay another $25 for California e-file. When all is done you will have next year estimated tax calculations, but TT does not set up payments for these as it does for the taxes due. They do suggest EFTS but not state payment.
Date published: 2022-03-13
Rated 5 out of 5 by from excellent Thank you for everything you have help me do for this
Date published: 2022-03-13
Rated 5 out of 5 by from 5 Stars Is Not Enough! It's Year 10 For Me!! My 10 year experience with Turbo Tax has been awesome, dependable and the best experience one could have with a tax company all while filing for free! You have the best and most accurate software and I will continue to use your services for many years to come as long as you keep providing to your loyal customers the ability to file for free with no hassle and thorough checks for every possible deduction. Thank you again and will see you next year!
Date published: 2022-03-13
Rated 3 out of 5 by from Turbo tax reveiw Download and starting error in my new computer, bought in 2020, was finally gone away. It's good. I had to use my old computer in 2020 tax return.
Date published: 2022-03-13
Rated 5 out of 5 by from What, me worry? Have been using Turbo Tax since I can't remember when, and it just keeps geting better.
Date published: 2022-03-13
Rated 4 out of 5 by from Awesome First time experience it was ok looking forward to learn more next time
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 5018
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from very simple and easy it was very simple and easy to use. been using turbo tax for 9 yrs
Date published: 2022-03-13
Rated 3 out of 5 by from TurboTax has some problems to fix The 2020 NC carryover problem still exists and may have started years earlier! The program restarts automatically when you shut it down. On top of that while working on my 1st of four Tax Expert support calls I found out that somewhere in the past TurboTax started putting my cash charitable giving carryover amounts into charitable giving of tangible items values ie. clothes, cars, furniture etc. The last support call was 3 hrs and 14 min. The programmers need to find out where the original errors occurred and fix them so that the error doesn't continue on and cause audits. Who Ever heard of donating $10,000.00 of used clothes??? IRS would surely audit this.
Date published: 2022-03-13
Rated 3 out of 5 by from Same flawed software as last year Last year turbo tax software caused a major mistake in my state taxes when it decided to change my employment status to railway worker from retired. After three conversations with TT helpline which they didn't even seem interested. The fed laws concerning PIUA unemployment were changed which caused me to have issues with the state of michigan dept of treasury for 9 month. It took 9 months for a case worker to conclude that TT caused tjhe first glitch and then Joe Biden compounded it. This year the turbotax federal decided to make me a resident of puerto rico which I had to change in the end when the error check found 7 errors having to do with that. Funny co-incidence the TT software did the same thing to my daughter who used the same software. It changed her status to Puerto Rico (she lives in Michigan for 22 years) and she had to change it in error check as well. After 30 plus years of TT and two years in a row of program bugs I might call it a nice run and try something else next year.
Date published: 2022-03-13
Rated 5 out of 5 by from been using TurboTax for years Quick and easy to use. only struggle was getting back to areas to review or correct
Date published: 2022-03-13
Rated 4 out of 5 by from Good program but pricey Excellent coverage on tax situations. Nice popup help with most terms and calculations. Quick computations. Imports previous year data to save user typing and comparison of entries. I found a couple of mistakes my since this year numbers were too different than last year. Not so good was updating information on my deceased wife. I had to go to the "Forms" section to not that she died and when. TT handled the resulting calculations like a pro. The download from institutions lacked US Bank, and my mortgage lenders. Most downside is the cost. State tax is expensive. While Fed e-file is free, you still have to pay another $25 for California e-file. When all is done you will have next year estimated tax calculations, but TT does not set up payments for these as it does for the taxes due. They do suggest EFTS but not state payment.
Date published: 2022-03-13
Rated 5 out of 5 by from excellent Thank you for everything you have help me do for this
Date published: 2022-03-13
Rated 5 out of 5 by from 5 Stars Is Not Enough! It's Year 10 For Me!! My 10 year experience with Turbo Tax has been awesome, dependable and the best experience one could have with a tax company all while filing for free! You have the best and most accurate software and I will continue to use your services for many years to come as long as you keep providing to your loyal customers the ability to file for free with no hassle and thorough checks for every possible deduction. Thank you again and will see you next year!
Date published: 2022-03-13
Rated 3 out of 5 by from Turbo tax reveiw Download and starting error in my new computer, bought in 2020, was finally gone away. It's good. I had to use my old computer in 2020 tax return.
Date published: 2022-03-13
Rated 5 out of 5 by from What, me worry? Have been using Turbo Tax since I can't remember when, and it just keeps geting better.
Date published: 2022-03-13
Rated 4 out of 5 by from Awesome First time experience it was ok looking forward to learn more next time
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 5018