TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great and easy Havital was quick, thorough, and prompt. Made the whole process much easier
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo Tax is great I like Turbo Tax but it has gotten more expensive each year. =(
Date published: 2022-03-13
Rated 5 out of 5 by from EASY TO ACCESS It was easy to access and user friendly. Great program
Date published: 2022-03-13
Rated 5 out of 5 by from Turbotax was simple and easy to use. This made it much easier to file my federal and local taxes. Guidance is great!
Date published: 2022-03-13
Rated 3 out of 5 by from Works well but is overpriced Turbo tax self-employed is easy to use and allows me to get my taxes done quickly. However, the total cost with state filing is $170 + tax, compared to the local edition of $120, which can even be cheaper through sales. The premium of $50-$60 is not worth the cost.
Date published: 2022-03-13
Rated 2 out of 5 by from Kind of sucky Why didn't it let me import my transactions from my financial institution? Why hasn't it told me what to do about the supporting documentation for the Form 8949 summary entry? It lacks robustness compared to personal product and has left me feeling uneasy about my e-filing.
Date published: 2022-03-13
Rated 5 out of 5 by from Easy Filing Love how its step by step and offers many extras such as talking to a rep if you need one!
Date published: 2022-03-13
Rated 5 out of 5 by from TuboTax is great I used the chat feature. It gave me the confidence to proceed past the uncertain parts. Thank you to Ivette. Best if, during the chat, the chattee would have their name posted, during the dialog, more personal
Date published: 2022-03-13
Rated 2 out of 5 by from Not So Good Keeps on Efile is rejected. Does not not take care properly. Coinbase gain/loss information is not able to get. Due to which I could not get accurate refund and I have to file under State Return where I only got 0.01% of my loss.
Date published: 2022-03-13
Rated 1 out of 5 by from Turbo Tax error 102345 and I had to start again There was no real help by Turbo Tax. The error is there for years and it seems there is no solution except you start from scratch. The papers even sent by Intuit, were the same I found myself on the internet. Contact just possible via Facebook. No hotline reachable. One of the worst cutomer service experiences one can have.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4993
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great and easy Havital was quick, thorough, and prompt. Made the whole process much easier
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo Tax is great I like Turbo Tax but it has gotten more expensive each year. =(
Date published: 2022-03-13
Rated 5 out of 5 by from EASY TO ACCESS It was easy to access and user friendly. Great program
Date published: 2022-03-13
Rated 5 out of 5 by from Turbotax was simple and easy to use. This made it much easier to file my federal and local taxes. Guidance is great!
Date published: 2022-03-13
Rated 3 out of 5 by from Works well but is overpriced Turbo tax self-employed is easy to use and allows me to get my taxes done quickly. However, the total cost with state filing is $170 + tax, compared to the local edition of $120, which can even be cheaper through sales. The premium of $50-$60 is not worth the cost.
Date published: 2022-03-13
Rated 2 out of 5 by from Kind of sucky Why didn't it let me import my transactions from my financial institution? Why hasn't it told me what to do about the supporting documentation for the Form 8949 summary entry? It lacks robustness compared to personal product and has left me feeling uneasy about my e-filing.
Date published: 2022-03-13
Rated 5 out of 5 by from Easy Filing Love how its step by step and offers many extras such as talking to a rep if you need one!
Date published: 2022-03-13
Rated 5 out of 5 by from TuboTax is great I used the chat feature. It gave me the confidence to proceed past the uncertain parts. Thank you to Ivette. Best if, during the chat, the chattee would have their name posted, during the dialog, more personal
Date published: 2022-03-13
Rated 2 out of 5 by from Not So Good Keeps on Efile is rejected. Does not not take care properly. Coinbase gain/loss information is not able to get. Due to which I could not get accurate refund and I have to file under State Return where I only got 0.01% of my loss.
Date published: 2022-03-13
Rated 1 out of 5 by from Turbo Tax error 102345 and I had to start again There was no real help by Turbo Tax. The error is there for years and it seems there is no solution except you start from scratch. The papers even sent by Intuit, were the same I found myself on the internet. Contact just possible via Facebook. No hotline reachable. One of the worst cutomer service experiences one can have.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4993