TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Very Good Everything went well except the electronic filing. I put in the correct AGI from last year's tax return and it kept saying that my return was rejected by both the IRS and the State of Illinois due to an incorrect AGI on the 2020 return. I ended up mailing the tax return.
Date published: 2022-03-08
Rated 1 out of 5 by from Extremely Bad Experience I was able to file my federal without much trouble on the 31st of Jan. So, that was an ok experience. But since then till today the 8th of March, the software keeps erroring out on the Declaration Control Number that it has too many characters. Funny things is that I cannot even see it on any forms so I could fix it. I called TurboTax help a few times. I really want to give them credit for being patient and trying very hard (over 1 hour phone calls each time) to help with this error but to no avail. I finally gave up and am going to mail my state returns now. In my opinion it is a waste of money and am seriously considering other venues for next years tax filing after more than 15 years with TurboTax.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbotax is great i have used TurboTax for more than twenty years and it gets better each year
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax is Awesome It was easy and professionally done. My refund was more than what I expected thanks to Jerry. Been filing with TurboTax for 5 years and they never let me down.
Date published: 2022-03-08
Rated 5 out of 5 by from Made easy I didn’t have to try to hard to get it done quickly
Date published: 2022-03-08
Rated 5 out of 5 by from It works great Works great easy to come back to if you need to step away.
Date published: 2022-03-08
Rated 5 out of 5 by from I love TurboTax My first time using TurboTax went incredibly smooth and it only gets easier next year!
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax is amazing It was easy and fast. They communicated well I'm happy with my results.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax I had a great experience with Turbo Tax this is my second year using them
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax Live Experts were great. I've used Turbo Tax for 8 years, and this is the first year using the Live Expert because a number of things changed in my filing over the past year. The expert was easy to work with, in frequent communication with me, and made a stressful situation very hassle free.
Date published: 2022-03-08
All TurboTax® Offerings Reviews - Page 4924
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very Good Everything went well except the electronic filing. I put in the correct AGI from last year's tax return and it kept saying that my return was rejected by both the IRS and the State of Illinois due to an incorrect AGI on the 2020 return. I ended up mailing the tax return.
Date published: 2022-03-08
Rated 1 out of 5 by from Extremely Bad Experience I was able to file my federal without much trouble on the 31st of Jan. So, that was an ok experience. But since then till today the 8th of March, the software keeps erroring out on the Declaration Control Number that it has too many characters. Funny things is that I cannot even see it on any forms so I could fix it. I called TurboTax help a few times. I really want to give them credit for being patient and trying very hard (over 1 hour phone calls each time) to help with this error but to no avail. I finally gave up and am going to mail my state returns now. In my opinion it is a waste of money and am seriously considering other venues for next years tax filing after more than 15 years with TurboTax.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbotax is great i have used TurboTax for more than twenty years and it gets better each year
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax is Awesome It was easy and professionally done. My refund was more than what I expected thanks to Jerry. Been filing with TurboTax for 5 years and they never let me down.
Date published: 2022-03-08
Rated 5 out of 5 by from Made easy I didn’t have to try to hard to get it done quickly
Date published: 2022-03-08
Rated 5 out of 5 by from It works great Works great easy to come back to if you need to step away.
Date published: 2022-03-08
Rated 5 out of 5 by from I love TurboTax My first time using TurboTax went incredibly smooth and it only gets easier next year!
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax is amazing It was easy and fast. They communicated well I'm happy with my results.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax I had a great experience with Turbo Tax this is my second year using them
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax Live Experts were great. I've used Turbo Tax for 8 years, and this is the first year using the Live Expert because a number of things changed in my filing over the past year. The expert was easy to work with, in frequent communication with me, and made a stressful situation very hassle free.
Date published: 2022-03-08
All TurboTax® Offerings Reviews - Page 4924