TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent customer service I have spoken to two tax specialists which were helpful in getting my taxes done.
Date published: 2021-05-17
Rated 5 out of 5 by from Trusted Tax Specialists I spoke to a CPA at the very start because I could not connect my Lyft account with Turbotax. She was so very pleasant and helpful. Filing with Turbotax has been an experience...I'm 70 years old with terminal cancer and, after two days of putting in the required information... I feel relieved and peaceful that it is all finally done!!! Thank You!!
Date published: 2021-05-17
Rated 2 out of 5 by from Misleading cost Misleading about costs. Changed from tax act after 20 years after they started doing the same. Turbo Tax cost even more!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Amazing! Turbotax was the first system I used to file my first tax return and it was so helpful and broke down taxes and deductions to me. I've been using it ever since and always feel good each time I file with them. I feel like they really have my back.
Date published: 2021-05-17
Rated 1 out of 5 by from They randomly decided i was 'self employed' I was charged an extra 120 dollars because halfway through, TT decided i was filing as "self employed" (a name of a product, not a description of my job) that could not be removed. you cannot talk to an agent without paying an additonal 150 dollars to upgrade.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome process Easy to use and reliable customer support. Highly recommend
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax It’s ok y’all doing too much having me type all this
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to Use, even for home owners. Simply prompts that keep you moving forward, great re-check prompts, loved the way Turbo Tax carries in my W2s.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome Great experience very easy. This took very little time and gave the most help needed.
Date published: 2021-05-17
Rated 4 out of 5 by from Used it for several years...just one complaint. The feature of the "BACK" button sucks. Every time that you click it takes you back several panels or the beginning of a section. How about making it so that it goes back to the previous screen. Sometimes really IRRITATING!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 4891
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent customer service I have spoken to two tax specialists which were helpful in getting my taxes done.
Date published: 2021-05-17
Rated 5 out of 5 by from Trusted Tax Specialists I spoke to a CPA at the very start because I could not connect my Lyft account with Turbotax. She was so very pleasant and helpful. Filing with Turbotax has been an experience...I'm 70 years old with terminal cancer and, after two days of putting in the required information... I feel relieved and peaceful that it is all finally done!!! Thank You!!
Date published: 2021-05-17
Rated 2 out of 5 by from Misleading cost Misleading about costs. Changed from tax act after 20 years after they started doing the same. Turbo Tax cost even more!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Amazing! Turbotax was the first system I used to file my first tax return and it was so helpful and broke down taxes and deductions to me. I've been using it ever since and always feel good each time I file with them. I feel like they really have my back.
Date published: 2021-05-17
Rated 1 out of 5 by from They randomly decided i was 'self employed' I was charged an extra 120 dollars because halfway through, TT decided i was filing as "self employed" (a name of a product, not a description of my job) that could not be removed. you cannot talk to an agent without paying an additonal 150 dollars to upgrade.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome process Easy to use and reliable customer support. Highly recommend
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax It’s ok y’all doing too much having me type all this
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to Use, even for home owners. Simply prompts that keep you moving forward, great re-check prompts, loved the way Turbo Tax carries in my W2s.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome Great experience very easy. This took very little time and gave the most help needed.
Date published: 2021-05-17
Rated 4 out of 5 by from Used it for several years...just one complaint. The feature of the "BACK" button sucks. Every time that you click it takes you back several panels or the beginning of a section. How about making it so that it goes back to the previous screen. Sometimes really IRRITATING!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 4891