TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is helpfull -I use it each year. My one request is that as we're going thru the sections that as one is completed we go back to the next section and not back to the top of the menu. I have noticed this each year. I do like all the questions that are asked and the import features.
Date published: 2021-05-07
Rated 5 out of 5 by from Love TurboTax! I've been using turbo tax for decades! It gets better and better every year.
Date published: 2021-05-07
Rated 5 out of 5 by from Great product As user friendly, easy to use, and covers all the bases
Date published: 2021-05-07
Rated 5 out of 5 by from Excellent help from my Turbo Tax Live Expert Today, I had an excellent conversation with a Turbo Tax Live Expert. She was quite knowledgeable and easily answered my questions, checked my return and gave me advice on how to change some issues for the future. She was patient, and clearly explained the issues that had me concerned. And, I received her call in minutes - faster than advertised! I feel confident in my return now.
Date published: 2021-05-07
Rated 3 out of 5 by from Good for Federal, terrible for State For the federal forms, I'd say it's good, although I don't really know since I've been only using TT for the past 20 years. One major dislike I have is that when I fill out data in the "Step-by-Step" process, if I decide to circle back and check (or re-check) what I've done, it doesn't save all the selections I've made. It saves the financial info, but not all the rest. Shouldn't be that hard to program it to literally save all my data and selections. For the state of Delaware, it's practically worthless. I have to go online to the state's own (and free) filing system. TT does not properly handle the allocation of itemized deductions when filing a "Combined Separate" return (it's a unique Delaware option that gives married couples a tax break vs filing "Joint" or "Separate". But TT is incorrectly limiting the State Tax (property tax) deduction. For tax year 2019, I saved about $90 by not using TT and filing on the state system. For 2020 it was $124. Very disappointing.
Date published: 2021-05-07
Rated 1 out of 5 by from Lost My data Entered data through income in Feb/Mar. Came back the first of April and all the data was gone and had to start over.
Date published: 2021-05-07
Rated 5 out of 5 by from turbo tax is awesome I've had very good experiences with Turbo Tax every year
Date published: 2021-05-07
Rated 5 out of 5 by from User Friendly! I have been hesitant to give up control and have had written my tax returns for years. Turbo Tax was great and very user friendly!
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is always great. Always good and easy to use. Have been using the software for several years and never had any issues.
Date published: 2021-05-07
Rated 4 out of 5 by from very helpful if needed!!! I am not knowledgeable when it comes to taxes. I was told this is not the year to do them on my own because I am self employed and with covid and laws changing I should go somewhere. I wanted to try them on my own anyway. I am so glad I did! The online live chat folks I spoke with were more than helpful and went above and beyond to answer my questions and review my work and made me feel very confident that I made the right choice to file with turbo tax in the comfort of my own home. The only reason I gave 4 stars instead of 5 is because ultimately it did end up costing about $400 for me to file. I bought turbo tax for about $75 on sale and then had to pay $315 to file. Well worth it just a little unexpected.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 4871
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is helpfull -I use it each year. My one request is that as we're going thru the sections that as one is completed we go back to the next section and not back to the top of the menu. I have noticed this each year. I do like all the questions that are asked and the import features.
Date published: 2021-05-07
Rated 5 out of 5 by from Love TurboTax! I've been using turbo tax for decades! It gets better and better every year.
Date published: 2021-05-07
Rated 5 out of 5 by from Great product As user friendly, easy to use, and covers all the bases
Date published: 2021-05-07
Rated 5 out of 5 by from Excellent help from my Turbo Tax Live Expert Today, I had an excellent conversation with a Turbo Tax Live Expert. She was quite knowledgeable and easily answered my questions, checked my return and gave me advice on how to change some issues for the future. She was patient, and clearly explained the issues that had me concerned. And, I received her call in minutes - faster than advertised! I feel confident in my return now.
Date published: 2021-05-07
Rated 3 out of 5 by from Good for Federal, terrible for State For the federal forms, I'd say it's good, although I don't really know since I've been only using TT for the past 20 years. One major dislike I have is that when I fill out data in the "Step-by-Step" process, if I decide to circle back and check (or re-check) what I've done, it doesn't save all the selections I've made. It saves the financial info, but not all the rest. Shouldn't be that hard to program it to literally save all my data and selections. For the state of Delaware, it's practically worthless. I have to go online to the state's own (and free) filing system. TT does not properly handle the allocation of itemized deductions when filing a "Combined Separate" return (it's a unique Delaware option that gives married couples a tax break vs filing "Joint" or "Separate". But TT is incorrectly limiting the State Tax (property tax) deduction. For tax year 2019, I saved about $90 by not using TT and filing on the state system. For 2020 it was $124. Very disappointing.
Date published: 2021-05-07
Rated 1 out of 5 by from Lost My data Entered data through income in Feb/Mar. Came back the first of April and all the data was gone and had to start over.
Date published: 2021-05-07
Rated 5 out of 5 by from turbo tax is awesome I've had very good experiences with Turbo Tax every year
Date published: 2021-05-07
Rated 5 out of 5 by from User Friendly! I have been hesitant to give up control and have had written my tax returns for years. Turbo Tax was great and very user friendly!
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is always great. Always good and easy to use. Have been using the software for several years and never had any issues.
Date published: 2021-05-07
Rated 4 out of 5 by from very helpful if needed!!! I am not knowledgeable when it comes to taxes. I was told this is not the year to do them on my own because I am self employed and with covid and laws changing I should go somewhere. I wanted to try them on my own anyway. I am so glad I did! The online live chat folks I spoke with were more than helpful and went above and beyond to answer my questions and review my work and made me feel very confident that I made the right choice to file with turbo tax in the comfort of my own home. The only reason I gave 4 stars instead of 5 is because ultimately it did end up costing about $400 for me to file. I bought turbo tax for about $75 on sale and then had to pay $315 to file. Well worth it just a little unexpected.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 4871