TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from love turbo tax always fast and easy Love Turbo Tax Never use anything else
Date published: 2022-03-14
Rated 5 out of 5 by from Very effective It is very efficient and gives me peace of mind as it is done by subject matter of experts.
Date published: 2022-03-14
Rated 5 out of 5 by from simple and easy to use. Step by step process ensured I knew exactly what I was doing.
Date published: 2022-03-14
Rated 3 out of 5 by from This works for me The live expert was not so expert. I ended up looking up my answer myself
Date published: 2022-03-14
Rated 4 out of 5 by from review It was super easy to use, although it asked way too many times for me to upgrade. Also could've explained how to file my health insurance information a little better.
Date published: 2022-03-14
Rated 2 out of 5 by from Duplicated Forms, almost paid double tax TurboTax loaded up duplicate copies of my investment income forms, which would of cost me thousands if I had not double-checked the forms myself. TurboTax also loaded in extra forms from previous years which were no longer applicable. Double checking which forms are included with the return is difficult because TurboTax does not provide a clear list anywhere. I had to go searching through the Q&A before I could find a link to my own K-1 forms.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo is very easy and simple! Navigation through the site was very easy and simple throughout. The expert who assisted me was very helpful and answered all of my questions.
Date published: 2022-03-14
Rated 3 out of 5 by from Needs Improvement Lacks product support. Sometimes you need to talk to a person! Especially about billing issues. Costco versus online, etc. Never really prompted to print return until after filing. Had to go to the "community" to find out how to print before I filed. The info worked but the process was well hidden and certainly not intuitive. Should be a tab to look at individual forms.Entry of capital gains and QCDs was well presented. Seems like last year there were pop-up windows with current tax law info.
Date published: 2022-03-14
Rated 5 out of 5 by from Great program Easy to use. All the help you need at your fingertips
Date published: 2022-03-14
Rated 5 out of 5 by from Very user friendly and surprisingly easy to use. Takes the stress out of filing your taxes. Plus if you find yourself in a bind you can always ask for help and they will have a tax expert reach out and take care of you
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4853
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from love turbo tax always fast and easy Love Turbo Tax Never use anything else
Date published: 2022-03-14
Rated 5 out of 5 by from Very effective It is very efficient and gives me peace of mind as it is done by subject matter of experts.
Date published: 2022-03-14
Rated 5 out of 5 by from simple and easy to use. Step by step process ensured I knew exactly what I was doing.
Date published: 2022-03-14
Rated 3 out of 5 by from This works for me The live expert was not so expert. I ended up looking up my answer myself
Date published: 2022-03-14
Rated 4 out of 5 by from review It was super easy to use, although it asked way too many times for me to upgrade. Also could've explained how to file my health insurance information a little better.
Date published: 2022-03-14
Rated 2 out of 5 by from Duplicated Forms, almost paid double tax TurboTax loaded up duplicate copies of my investment income forms, which would of cost me thousands if I had not double-checked the forms myself. TurboTax also loaded in extra forms from previous years which were no longer applicable. Double checking which forms are included with the return is difficult because TurboTax does not provide a clear list anywhere. I had to go searching through the Q&A before I could find a link to my own K-1 forms.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo is very easy and simple! Navigation through the site was very easy and simple throughout. The expert who assisted me was very helpful and answered all of my questions.
Date published: 2022-03-14
Rated 3 out of 5 by from Needs Improvement Lacks product support. Sometimes you need to talk to a person! Especially about billing issues. Costco versus online, etc. Never really prompted to print return until after filing. Had to go to the "community" to find out how to print before I filed. The info worked but the process was well hidden and certainly not intuitive. Should be a tab to look at individual forms.Entry of capital gains and QCDs was well presented. Seems like last year there were pop-up windows with current tax law info.
Date published: 2022-03-14
Rated 5 out of 5 by from Great program Easy to use. All the help you need at your fingertips
Date published: 2022-03-14
Rated 5 out of 5 by from Very user friendly and surprisingly easy to use. Takes the stress out of filing your taxes. Plus if you find yourself in a bind you can always ask for help and they will have a tax expert reach out and take care of you
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4853