TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TURBO TAX IS TERRIFIC It was a smooth and easy experience. I recommend others to use it.
Date published: 2022-03-14
Rated 4 out of 5 by from Update problems Easy to use, but when ready to finish up could not complete until software update. Software update failed on several tries... previous updates worked fine. Finally had to manually download update and instal it. Running latest version of Windows 11.
Date published: 2022-03-14
Rated 5 out of 5 by from Great help!!! Great accurate service. Very helpful. Well definitely keep using in the future
Date published: 2022-03-14
Rated 2 out of 5 by from discounts dont work easiest online tax service to use, but too expensive. they offer disounts but dont allow you to use them.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax makes a complicated task easy I have continued to purchase TurboTax each year because it has made filing taxes a fairly simple process. It worked fine this year until the day before yesterday when it went to install the latest update. I received a Microsoft installer error 1603, Fatal error during installation. There is no way to ignore the Update installation, as TurboTax then not progress beyond this point & quits. There should be an option to not do any further updates so one can still run the program. I finally opened the program as the Administrator & was finally able to run the program.
Date published: 2022-03-14
Rated 5 out of 5 by from does the job Built in support is good. I did not contact any specific group for support
Date published: 2022-03-14
Rated 3 out of 5 by from Great software but to expensive Everything was going fine until we went to enter our Self-Employment information and were told that we had to buy a different package than what we used last year. We were able to complete everything last year using the Deluxe. This year we were forced to use the Self Employment package that cost over $100 more...Nice little surprise Intuit
Date published: 2022-03-14
Rated 5 out of 5 by from 2 Thumbs up! Very easy to use! 1hour to do fed and state. Will use again
Date published: 2022-03-14
Rated 5 out of 5 by from Simple and Accurate Simple and same result as a higher priced professional
Date published: 2022-03-14
Rated 3 out of 5 by from Ok but shouldnt have to pay Done my taxes multiple times with them, all fair however was forced tom pay a fee to file my taxes even though I did them numerous times without having to pay any fees at all. Dont wanna sound rude but I dont understand why now I had to pay some premium fee just to file it.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4849
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS TERRIFIC It was a smooth and easy experience. I recommend others to use it.
Date published: 2022-03-14
Rated 4 out of 5 by from Update problems Easy to use, but when ready to finish up could not complete until software update. Software update failed on several tries... previous updates worked fine. Finally had to manually download update and instal it. Running latest version of Windows 11.
Date published: 2022-03-14
Rated 5 out of 5 by from Great help!!! Great accurate service. Very helpful. Well definitely keep using in the future
Date published: 2022-03-14
Rated 2 out of 5 by from discounts dont work easiest online tax service to use, but too expensive. they offer disounts but dont allow you to use them.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax makes a complicated task easy I have continued to purchase TurboTax each year because it has made filing taxes a fairly simple process. It worked fine this year until the day before yesterday when it went to install the latest update. I received a Microsoft installer error 1603, Fatal error during installation. There is no way to ignore the Update installation, as TurboTax then not progress beyond this point & quits. There should be an option to not do any further updates so one can still run the program. I finally opened the program as the Administrator & was finally able to run the program.
Date published: 2022-03-14
Rated 5 out of 5 by from does the job Built in support is good. I did not contact any specific group for support
Date published: 2022-03-14
Rated 3 out of 5 by from Great software but to expensive Everything was going fine until we went to enter our Self-Employment information and were told that we had to buy a different package than what we used last year. We were able to complete everything last year using the Deluxe. This year we were forced to use the Self Employment package that cost over $100 more...Nice little surprise Intuit
Date published: 2022-03-14
Rated 5 out of 5 by from 2 Thumbs up! Very easy to use! 1hour to do fed and state. Will use again
Date published: 2022-03-14
Rated 5 out of 5 by from Simple and Accurate Simple and same result as a higher priced professional
Date published: 2022-03-14
Rated 3 out of 5 by from Ok but shouldnt have to pay Done my taxes multiple times with them, all fair however was forced tom pay a fee to file my taxes even though I did them numerous times without having to pay any fees at all. Dont wanna sound rude but I dont understand why now I had to pay some premium fee just to file it.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4849