TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Rated 5 out of 5 by
JamesCoulter from
I like it
It was easy convenient and I liked it. Will do again next year
Date published: 2022-03-10
Rated 3 out of 5 by
SWaterloo from
Incorrect Calculation and Missing Forms
TurboTax said we owed an underpayment penalty on both our Fed and state tax returns, but provided no worksheet (Form 2210) explaining the calculations. We looked at the IRS instructions and did our own calculation. We disagree that we owe a penalty and think the software calculation is incorrect. In addition, TT said we needed Schedule K-3, but said it would be "available in a future release". It's March 9!! When will it be available?
Date published: 2022-03-10
Rated 5 out of 5 by
Dave98756 from
Great job!
Amazing experience using it for taxes, continue that way.
Date published: 2022-03-10
Rated 5 out of 5 by
quazy from
Love Turbo Tax!
stormy was a great help, she was very credible and very fast working she’s a very reliable person and she gave me a great experience for my first time with filing taxes I definitely would recommend her!
Date published: 2022-03-10
Rated 1 out of 5 by
Tchan415 from
Turbo Tax desktop is the absolute worst
On final checks it's impossible to know what is actually missing or incorrect. The help descriptions are in fact no helpful and the links bring you to the entire support page, so it's impossible to find anything. I'm stuck in a constant loop right now because it says items are missing, but when it brings me to the missing sections, it's either already complete, or there are instructions that state the section in question is not required. But there is no way to bypass this so it just puts you in a constant loop. It also highlights the name of the company is somehow wrong even though it's spelled correctly and the tax returns are for that business.
Date published: 2022-03-10
Rated 5 out of 5 by
retired to New Hampshire from
good program
Very easy to use, good prompts, thorough and accurate.
Date published: 2022-03-10
Rated 2 out of 5 by
Riskerz91 from
TurboTax is awesome!
I love turbo tax. This is was so simple m self explanatory
Date published: 2022-03-10
Rated 5 out of 5 by
MrsTroublOG from
Love the ability to review and explore
With things always changing, you have to keep track of so much. You can review, save and come back. This was the longest tax return I have ever had to process. Just needed the extra time to get it all together.
Date published: 2022-03-10
Rated 4 out of 5 by
Bill77777777777 from
TurboTax is fine until you get to the end.
At the end, I was given a choice to file by mail or e-file. I selected e-file. Then I was directed to enter PR name/address/phone. After doing so, I was advise that e-filing was not possible due to such information being entered. So I removed such information, but e-filing was not allowed. Therefore, mailing it is my only option, which is sad.
Date published: 2022-03-10
Rated 5 out of 5 by
Hugztheclown from
Love it
I been using it for 4 years it convenient and easy
All TurboTax® Offerings Reviews - Page 4766
Date published: 2022-03-10
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
JamesCoulter from
I like it
It was easy convenient and I liked it. Will do again next year
Date published: 2022-03-10
Rated 3 out of 5 by
SWaterloo from
Incorrect Calculation and Missing Forms
TurboTax said we owed an underpayment penalty on both our Fed and state tax returns, but provided no worksheet (Form 2210) explaining the calculations. We looked at the IRS instructions and did our own calculation. We disagree that we owe a penalty and think the software calculation is incorrect. In addition, TT said we needed Schedule K-3, but said it would be "available in a future release". It's March 9!! When will it be available?
Date published: 2022-03-10
Rated 5 out of 5 by
Dave98756 from
Great job!
Amazing experience using it for taxes, continue that way.
Date published: 2022-03-10
Rated 5 out of 5 by
quazy from
Love Turbo Tax!
stormy was a great help, she was very credible and very fast working she’s a very reliable person and she gave me a great experience for my first time with filing taxes I definitely would recommend her!
Date published: 2022-03-10
Rated 1 out of 5 by
Tchan415 from
Turbo Tax desktop is the absolute worst
On final checks it's impossible to know what is actually missing or incorrect. The help descriptions are in fact no helpful and the links bring you to the entire support page, so it's impossible to find anything. I'm stuck in a constant loop right now because it says items are missing, but when it brings me to the missing sections, it's either already complete, or there are instructions that state the section in question is not required. But there is no way to bypass this so it just puts you in a constant loop. It also highlights the name of the company is somehow wrong even though it's spelled correctly and the tax returns are for that business.
Date published: 2022-03-10
Rated 5 out of 5 by
retired to New Hampshire from
good program
Very easy to use, good prompts, thorough and accurate.
Date published: 2022-03-10
Rated 2 out of 5 by
Riskerz91 from
TurboTax is awesome!
I love turbo tax. This is was so simple m self explanatory
Date published: 2022-03-10
Rated 5 out of 5 by
MrsTroublOG from
Love the ability to review and explore
With things always changing, you have to keep track of so much. You can review, save and come back. This was the longest tax return I have ever had to process. Just needed the extra time to get it all together.
Date published: 2022-03-10
Rated 4 out of 5 by
Bill77777777777 from
TurboTax is fine until you get to the end.
At the end, I was given a choice to file by mail or e-file. I selected e-file. Then I was directed to enter PR name/address/phone. After doing so, I was advise that e-filing was not possible due to such information being entered. So I removed such information, but e-filing was not allowed. Therefore, mailing it is my only option, which is sad.
Date published: 2022-03-10
Rated 5 out of 5 by
Hugztheclown from
Love it
I been using it for 4 years it convenient and easy
All TurboTax® Offerings Reviews - Page 4766
Date published: 2022-03-10