TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from User Friendliness I find your product to be extremely unfriendly to the user. I know exactly how to file taxes and I don't need your help beyond actually e-filing with the IRS. I don't need to click through a plethora of inapplicable questions. I also don't need to supply you with other information that is required, like my occupation. Your product is wasting my time to point that it could be easier just done by hand and paper mail. I think you do this so people will be inclined to buy the next package level, intentionally misleading and overcomplicating a simple process that you assume nobody else can do as well as your service. You should have options for turning off all your prompts for things I waste my time going through so you can confirm I know what I'm doing. Let the IRS tell me if I missed something on my tax return. I don't use your product as a safety net but rather to file my taxes as quickly as possible and you could do a much better job at this as a service provider.
Date published: 2023-01-21
Rated 5 out of 5 by from Turbo Tax is great Easy to use with great instructions. The service poses questions that make it easier to figure out if you're eligible for deductions, etc.
Date published: 2023-01-21
Rated 5 out of 5 by from Exceptional Service !! I have used Turbo for many years now and they have not only taking care of my tax needs but has provided excellent care, support, and protection. My go to :-)
Date published: 2023-01-21
Rated 5 out of 5 by from Awesome easy Very easy and simple like always! Never wanna use another app
Date published: 2023-01-21
Rated 5 out of 5 by from Awesome Tax Service I love Turbo Tax. I will not use another service. Turbo Tax is the best.
Date published: 2023-01-21
Rated 5 out of 5 by from Great product! Been using TurboTax for 8 years. Always fast, reliable and easy o se.
Date published: 2023-01-21
Rated 5 out of 5 by from Simple, Easy and Fantastic I really think Turbo Tax is the best because it's easy to use. It's quick and simple to understand and it guides you during the whole process. Getting a pop up of how I am feeling during the process really made me feel seen and understood. I truly appreciate Turbo Tax and would recommend it to anyone who is feeling discouraged in filing.
Date published: 2023-01-21
Rated 5 out of 5 by from Great! The process was easy and user friendly. The instructions are straight forward and easy to follow.
Date published: 2023-01-21
Rated 5 out of 5 by from TurboTax was fast and easy TurboTax was so fast and easy to use. I highly recommend it.
Date published: 2023-01-21
Rated 5 out of 5 by from Use TurboTax every year I have been using turbo tax every year to file taxes. Never had issues, the service is well run and not overly expensive.
Date published: 2023-01-21
All TurboTax® Offerings Reviews - Page 4763
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from User Friendliness I find your product to be extremely unfriendly to the user. I know exactly how to file taxes and I don't need your help beyond actually e-filing with the IRS. I don't need to click through a plethora of inapplicable questions. I also don't need to supply you with other information that is required, like my occupation. Your product is wasting my time to point that it could be easier just done by hand and paper mail. I think you do this so people will be inclined to buy the next package level, intentionally misleading and overcomplicating a simple process that you assume nobody else can do as well as your service. You should have options for turning off all your prompts for things I waste my time going through so you can confirm I know what I'm doing. Let the IRS tell me if I missed something on my tax return. I don't use your product as a safety net but rather to file my taxes as quickly as possible and you could do a much better job at this as a service provider.
Date published: 2023-01-21
Rated 5 out of 5 by from Turbo Tax is great Easy to use with great instructions. The service poses questions that make it easier to figure out if you're eligible for deductions, etc.
Date published: 2023-01-21
Rated 5 out of 5 by from Exceptional Service !! I have used Turbo for many years now and they have not only taking care of my tax needs but has provided excellent care, support, and protection. My go to :-)
Date published: 2023-01-21
Rated 5 out of 5 by from Awesome easy Very easy and simple like always! Never wanna use another app
Date published: 2023-01-21
Rated 5 out of 5 by from Awesome Tax Service I love Turbo Tax. I will not use another service. Turbo Tax is the best.
Date published: 2023-01-21
Rated 5 out of 5 by from Great product! Been using TurboTax for 8 years. Always fast, reliable and easy o se.
Date published: 2023-01-21
Rated 5 out of 5 by from Simple, Easy and Fantastic I really think Turbo Tax is the best because it's easy to use. It's quick and simple to understand and it guides you during the whole process. Getting a pop up of how I am feeling during the process really made me feel seen and understood. I truly appreciate Turbo Tax and would recommend it to anyone who is feeling discouraged in filing.
Date published: 2023-01-21
Rated 5 out of 5 by from Great! The process was easy and user friendly. The instructions are straight forward and easy to follow.
Date published: 2023-01-21
Rated 5 out of 5 by from TurboTax was fast and easy TurboTax was so fast and easy to use. I highly recommend it.
Date published: 2023-01-21
Rated 5 out of 5 by from Use TurboTax every year I have been using turbo tax every year to file taxes. Never had issues, the service is well run and not overly expensive.
Date published: 2023-01-21
All TurboTax® Offerings Reviews - Page 4763