TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Over 2 decades of accurate filing I was IRS Agent for 41 years, have used TT for over half that time. Easy to use, very accurate, verified filing. As an agent, my return had to be accurate so TT gave me peace of mind that the tax law and math were accurate. The ability to import W-2 and 1099 information even further enhanced the accuracy.
Date published: 2022-03-16
Rated 4 out of 5 by from Another good year Called on only one issue. Prompt correct response.
Date published: 2022-03-16
Rated 5 out of 5 by from Great customer service!! I had a few questions and chose to speak with someone, and I received a call right away and she was very knowledgeable and helpful. It was my first time with more than one subject, and she helped with all of them.
Date published: 2022-03-16
Rated 4 out of 5 by from Need to improve repetitive screens 2021's Turbo Tax did not easily handle the charitable deduction. It also continues to ask repetitive questions (leaving prior responses blank) for screens like "Did you take a disaster credit?". It should store those responses and non re-ask. Also - State e-filing costs are too high for such a simple action.
Date published: 2022-03-16
Rated 1 out of 5 by from Issues With TurboTax I have used TurboTax for many many years. This is the first time I found a serious issue with the software. I have contact TurboTax several times over the last 10 days. As of today, 3/16/22, no fix have been issued, and no one has attempted to contact me regarding the issue. When you try to do an Alabama Return, and most of the information from the Federal return applies to Alabama, the 1099-R names associated with those 1099-R Payers are not being carried over to the Alabama return. The amounts are there, but the Names are populated with "X". This is unacceptable and requires TurboTax to fix. Nothing has been done. I do not know if this is happening to other state returns, but I suspect that may be the case.
Date published: 2022-03-16
Rated 5 out of 5 by from Great! So easy! I had no issues and it walked me through the process.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is Awesome! Very knowledgeable and helpful tax experts. Good communication.
Date published: 2022-03-16
Rated 5 out of 5 by from Had a great experience using Turbotax Nora was very helpful and knowledgeable when it came to me getting my max refund.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax is the Best. I have used Turbo Tax for more than 10 years and have been nothing but satisfied.
Date published: 2022-03-16
Rated 4 out of 5 by from Faster but Scary TurboTax improves every year. This time the importation and processing of 1099 forms was completed with less action on my part, and info from last year's return was used to reduce my effort even more. The scary part was the Federal Review, which found 17 "details" to look at, but then said "we've hit a slight snag" and proceeded to Payment and Filing leaving 13 "details" unaddressed. Live Help had me proceed to filing and only then did TurboTax ask me to make 3 corrections which had no apparent connection to the "snag". Hope it works.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4730
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Over 2 decades of accurate filing I was IRS Agent for 41 years, have used TT for over half that time. Easy to use, very accurate, verified filing. As an agent, my return had to be accurate so TT gave me peace of mind that the tax law and math were accurate. The ability to import W-2 and 1099 information even further enhanced the accuracy.
Date published: 2022-03-16
Rated 4 out of 5 by from Another good year Called on only one issue. Prompt correct response.
Date published: 2022-03-16
Rated 5 out of 5 by from Great customer service!! I had a few questions and chose to speak with someone, and I received a call right away and she was very knowledgeable and helpful. It was my first time with more than one subject, and she helped with all of them.
Date published: 2022-03-16
Rated 4 out of 5 by from Need to improve repetitive screens 2021's Turbo Tax did not easily handle the charitable deduction. It also continues to ask repetitive questions (leaving prior responses blank) for screens like "Did you take a disaster credit?". It should store those responses and non re-ask. Also - State e-filing costs are too high for such a simple action.
Date published: 2022-03-16
Rated 1 out of 5 by from Issues With TurboTax I have used TurboTax for many many years. This is the first time I found a serious issue with the software. I have contact TurboTax several times over the last 10 days. As of today, 3/16/22, no fix have been issued, and no one has attempted to contact me regarding the issue. When you try to do an Alabama Return, and most of the information from the Federal return applies to Alabama, the 1099-R names associated with those 1099-R Payers are not being carried over to the Alabama return. The amounts are there, but the Names are populated with "X". This is unacceptable and requires TurboTax to fix. Nothing has been done. I do not know if this is happening to other state returns, but I suspect that may be the case.
Date published: 2022-03-16
Rated 5 out of 5 by from Great! So easy! I had no issues and it walked me through the process.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is Awesome! Very knowledgeable and helpful tax experts. Good communication.
Date published: 2022-03-16
Rated 5 out of 5 by from Had a great experience using Turbotax Nora was very helpful and knowledgeable when it came to me getting my max refund.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax is the Best. I have used Turbo Tax for more than 10 years and have been nothing but satisfied.
Date published: 2022-03-16
Rated 4 out of 5 by from Faster but Scary TurboTax improves every year. This time the importation and processing of 1099 forms was completed with less action on my part, and info from last year's return was used to reduce my effort even more. The scary part was the Federal Review, which found 17 "details" to look at, but then said "we've hit a slight snag" and proceeded to Payment and Filing leaving 13 "details" unaddressed. Live Help had me proceed to filing and only then did TurboTax ask me to make 3 corrections which had no apparent connection to the "snag". Hope it works.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4730