TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from 6 years Tubotax awesome journey Tuan was the one who helped me and she was great!!!
Date published: 2023-04-05
Rated 1 out of 5 by from DIsappointed even more for yet another year I thought Turbo Tax was going to be more realistic with prices! WRONG! I went through Stash app and Rakutan trying to get discounts. I am paying more than I paid with a complicated tax return taking my taxes to an accountant! Total Scam! For the first time Ever I used the chat live help and she wasted my time! Kelly never gave me a direct answer to my question after 30 minutes of doign nothing! Me just sitting tryintg to use the chat box which stopped working too! I am convinced she blocked it somehow just to get paid for her time while wasting mine. So I made up a number for my question and my refund will probably be extra late again. (Last year Turbo tax proceeded with an error and my entire refun was super duper wrong by 2k!) So yea.... I am done with Turbo Tax. Fool me twice....
Date published: 2023-04-05
Rated 4 out of 5 by from Turbo tax is a dream Easy and fast could not have done it without turbo tax
Date published: 2023-04-05
Rated 5 out of 5 by from Much appreicated! Folks were very helpful in solving my issues and answering my questions.
Date published: 2023-04-05
Rated 3 out of 5 by from Difficult to Modify Information Once you answer questions about your tax information, it is hard to modify if you exit out and return to your profile. Can be tricky and hard to navigate even when using the search bar. Not user friendly unless you are familiar with specific tax forms.
Date published: 2023-04-05
Rated 1 out of 5 by from intuit is why you have to do your own taxes stop lobbying the government to force us to do our own taxes through your parasitic service. every other civilized nation sends their citizens the completed forms to review rather than force them to play a guessing game where the penalty for getting it wrong is fines or failure.
Date published: 2023-04-05
Rated 2 out of 5 by from TurboTax CRAZY PRICE INCREASE I've used TurboTax for 6 years now, and the price increase I had this year was beyond unacceptable. Going from a $20-50 plan to needing to spend almost $250 to file my taxes by myself. I know people who pay less to have their taxes done for them.
Date published: 2023-04-05
Rated 3 out of 5 by from Big Flaw in Foreign Tax section of interview TurboTax Deluxe needs to improve to allow in the interview screens for foreign taxes credit the choice to select investments that are foreign BUT had no foreign taxes paid or accrued in the current year. Otherwise, the taxpayer cannot take full advantage of the foreign tax credit. This is a big weakness in the program as I had to artificially add $.01 in foreign taxes paid to the 1099-DIV in order to get that investment to appear in the foreign tax credit section of the interview. I should not have had to manipulate the program to get it to work.
Date published: 2023-04-05
Rated 5 out of 5 by from Reginald was tremendous, a true professional Filing taxes is a bit complicated, Turbo Tax took the pain out of the tax preparation PAIN!
Date published: 2023-04-05
Rated 4 out of 5 by from Noobie says Phew A stressful experience as I am very new to business TurboTax. While not as friendly as the personal version it was clear cut and informative enough to walk me through our return
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4640
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 6 years Tubotax awesome journey Tuan was the one who helped me and she was great!!!
Date published: 2023-04-05
Rated 1 out of 5 by from DIsappointed even more for yet another year I thought Turbo Tax was going to be more realistic with prices! WRONG! I went through Stash app and Rakutan trying to get discounts. I am paying more than I paid with a complicated tax return taking my taxes to an accountant! Total Scam! For the first time Ever I used the chat live help and she wasted my time! Kelly never gave me a direct answer to my question after 30 minutes of doign nothing! Me just sitting tryintg to use the chat box which stopped working too! I am convinced she blocked it somehow just to get paid for her time while wasting mine. So I made up a number for my question and my refund will probably be extra late again. (Last year Turbo tax proceeded with an error and my entire refun was super duper wrong by 2k!) So yea.... I am done with Turbo Tax. Fool me twice....
Date published: 2023-04-05
Rated 4 out of 5 by from Turbo tax is a dream Easy and fast could not have done it without turbo tax
Date published: 2023-04-05
Rated 5 out of 5 by from Much appreicated! Folks were very helpful in solving my issues and answering my questions.
Date published: 2023-04-05
Rated 3 out of 5 by from Difficult to Modify Information Once you answer questions about your tax information, it is hard to modify if you exit out and return to your profile. Can be tricky and hard to navigate even when using the search bar. Not user friendly unless you are familiar with specific tax forms.
Date published: 2023-04-05
Rated 1 out of 5 by from intuit is why you have to do your own taxes stop lobbying the government to force us to do our own taxes through your parasitic service. every other civilized nation sends their citizens the completed forms to review rather than force them to play a guessing game where the penalty for getting it wrong is fines or failure.
Date published: 2023-04-05
Rated 2 out of 5 by from TurboTax CRAZY PRICE INCREASE I've used TurboTax for 6 years now, and the price increase I had this year was beyond unacceptable. Going from a $20-50 plan to needing to spend almost $250 to file my taxes by myself. I know people who pay less to have their taxes done for them.
Date published: 2023-04-05
Rated 3 out of 5 by from Big Flaw in Foreign Tax section of interview TurboTax Deluxe needs to improve to allow in the interview screens for foreign taxes credit the choice to select investments that are foreign BUT had no foreign taxes paid or accrued in the current year. Otherwise, the taxpayer cannot take full advantage of the foreign tax credit. This is a big weakness in the program as I had to artificially add $.01 in foreign taxes paid to the 1099-DIV in order to get that investment to appear in the foreign tax credit section of the interview. I should not have had to manipulate the program to get it to work.
Date published: 2023-04-05
Rated 5 out of 5 by from Reginald was tremendous, a true professional Filing taxes is a bit complicated, Turbo Tax took the pain out of the tax preparation PAIN!
Date published: 2023-04-05
Rated 4 out of 5 by from Noobie says Phew A stressful experience as I am very new to business TurboTax. While not as friendly as the personal version it was clear cut and informative enough to walk me through our return
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4640