TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbotax was great Turbotax was easy to use. this was my first time using turbotax and whenever I had questions and used the live chat the tax experts (Beatrice & Christin), they were great. to really ensure I was doing everything correctly, I eventually opted to have full service and Lachey was fabulous.
Date published: 2022-03-18
Rated 4 out of 5 by from Almost Awesome As always, fairly easy to use. However, this year I used a disc copy of Turbo Tax and last I used a download version, so initially TT could not find last year's taxes on my computer. The two need to "talk" to each other more easily.
Date published: 2022-03-18
Rated 4 out of 5 by from Overall good experience Mostly went smoothly. Only had to get past minor issues. Talked with Turbotax support personnel twice. Resolved my issues. Note that they are not tax experts, only Turbotax experts. Most of the help was searchng for and finding the answers to questions.
Date published: 2022-03-18
Rated 4 out of 5 by from First Timer Self Employed I put my return in the hands of a turbo ax accountant because I started a business and wasn't sure what deductions I could claim and what I couldn't. I am a busy person so the amount of time it took to finish the return was a little much in my opinion. I was under the impression that turbo tax could talk directly to my business quickbooks account but that was not the case everything had to be sent manually. My Tax guy Kam was always professional and to the point as to what he needed and when, I would recommend him.
Date published: 2022-03-18
Rated 5 out of 5 by from Another Great Year With Turbo Tax This is the 10th year we have used Turbo Tax and it becomes easier each year. At 80 years of age I was able to understand all the directions and completed the job in one day. We waited a day to file the IRS taxes and looked it over before filing the finished return. Good thing we looked it over before sending it because there were a couple of mistakes which we easily corrected. This was truly a great experience and we recommend it highly.
Date published: 2022-03-18
Rated 5 out of 5 by from Way easier than I thought. Easy, Simple, Convenient. Helped this process fly by!
Date published: 2022-03-18
Rated 5 out of 5 by from Great It was a very simple process. The videos helped and it makes it easy doing in the safety of my home.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax are the experts! IIan was extremely responsive and answered our questions.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy and simple! Works great super easy! They make it very simple...
Date published: 2022-03-18
Rated 4 out of 5 by from TurboTax is OK I am OK with TurboTax, and I plan to use in the future.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4589
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax was great Turbotax was easy to use. this was my first time using turbotax and whenever I had questions and used the live chat the tax experts (Beatrice & Christin), they were great. to really ensure I was doing everything correctly, I eventually opted to have full service and Lachey was fabulous.
Date published: 2022-03-18
Rated 4 out of 5 by from Almost Awesome As always, fairly easy to use. However, this year I used a disc copy of Turbo Tax and last I used a download version, so initially TT could not find last year's taxes on my computer. The two need to "talk" to each other more easily.
Date published: 2022-03-18
Rated 4 out of 5 by from Overall good experience Mostly went smoothly. Only had to get past minor issues. Talked with Turbotax support personnel twice. Resolved my issues. Note that they are not tax experts, only Turbotax experts. Most of the help was searchng for and finding the answers to questions.
Date published: 2022-03-18
Rated 4 out of 5 by from First Timer Self Employed I put my return in the hands of a turbo ax accountant because I started a business and wasn't sure what deductions I could claim and what I couldn't. I am a busy person so the amount of time it took to finish the return was a little much in my opinion. I was under the impression that turbo tax could talk directly to my business quickbooks account but that was not the case everything had to be sent manually. My Tax guy Kam was always professional and to the point as to what he needed and when, I would recommend him.
Date published: 2022-03-18
Rated 5 out of 5 by from Another Great Year With Turbo Tax This is the 10th year we have used Turbo Tax and it becomes easier each year. At 80 years of age I was able to understand all the directions and completed the job in one day. We waited a day to file the IRS taxes and looked it over before filing the finished return. Good thing we looked it over before sending it because there were a couple of mistakes which we easily corrected. This was truly a great experience and we recommend it highly.
Date published: 2022-03-18
Rated 5 out of 5 by from Way easier than I thought. Easy, Simple, Convenient. Helped this process fly by!
Date published: 2022-03-18
Rated 5 out of 5 by from Great It was a very simple process. The videos helped and it makes it easy doing in the safety of my home.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax are the experts! IIan was extremely responsive and answered our questions.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy and simple! Works great super easy! They make it very simple...
Date published: 2022-03-18
Rated 4 out of 5 by from TurboTax is OK I am OK with TurboTax, and I plan to use in the future.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4589