TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Appears to be a clear case of programming error Specific items on my New Jersey Return, lines 39b and 39c(non-financial property tax information) were initially unusable because whether there was or was not a numeral or numerals provided by me on the line, the program generated an error message saying that the result was incorrect. At this state neither Turbo Tax or the State of New Jersey were about to respond about enquiries as to how to solve the problem. Eventually a down load from Turbo Tax appeared to have resolved the problem, but then the return was not acceptable when electronically submitted. Apparently customer input coding was revised by the download, but program output to the State was not accordingly adjusted. Most egregious, however, despite the rejection by the state of the electronic download, the program did not identify an error and repeatedly advised that the return be resubmitted electronically. As far as I'm concerned Turbo Tax owes me the cost of the ineffective state submission.
Date published: 2022-03-18
Rated 4 out of 5 by from Awsome They did a good job. They were fast. They help me get it done
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax very effecient Great directions easy to follow, accurate information
Date published: 2022-03-18
Rated 3 out of 5 by from TurboTax is good I was helped by two experts and my problems were solved, thanks TurboTax
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo tax is good Desire me trató bien y es muy eficiente en el trabajo q desempeña
Date published: 2022-03-18
Rated 4 out of 5 by from Turbo Tax logistics Overall the Turbo Tax Business is good. I had trouble when I went to submit the return. Turbo Tax told me when I pushed the submit button that there were some pages of the form that needed adjustment or changing. When I got to those pages, there was nothing telling me what was wrong, a number was just highlighted. One of the problem forms said I could not enter a number in a location without a code but did not list any codes I could use. Nor could I find the codes anywhere. In my opinion, these problem areas could have been found during the review and more information could have been given as how to solve the problems before the submit button is pushed. I have used individual Turbo Tax and it is so user friendly and that is why I was surprised by the difficulties I had with Turbo Tax Business.
Date published: 2022-03-18
Rated 4 out of 5 by from It's ok, but even in March, it has bugs. It's very good about rolling over previous year info,and guiding you through inputs. If there is an issue, the help is so-so; have to weed through a field of questions/answers to find your specific issue (if it's there). No call support anymore (unless you pay, on top of the initial price (disk)). But overall, it's probably worth the money.
Date published: 2022-03-18
Rated 2 out of 5 by from need improvement the royalties form is an issue 1099-misc. continually changed my input from $447 to $4. I had one good helper, the first gal. rest were not helpful at all including the seinior guy Mark, lame'o
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is outstanding. I've been a TurboTax user for 20 years. Easy to use and guaranteed accuracy. Love it!
Date published: 2022-03-18
Rated 1 out of 5 by from Can't Get Chase right again! Two years in a row was unable to download from J.P. Morgan Chase. TurboTax offered a repair after the filing date.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4585
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Appears to be a clear case of programming error Specific items on my New Jersey Return, lines 39b and 39c(non-financial property tax information) were initially unusable because whether there was or was not a numeral or numerals provided by me on the line, the program generated an error message saying that the result was incorrect. At this state neither Turbo Tax or the State of New Jersey were about to respond about enquiries as to how to solve the problem. Eventually a down load from Turbo Tax appeared to have resolved the problem, but then the return was not acceptable when electronically submitted. Apparently customer input coding was revised by the download, but program output to the State was not accordingly adjusted. Most egregious, however, despite the rejection by the state of the electronic download, the program did not identify an error and repeatedly advised that the return be resubmitted electronically. As far as I'm concerned Turbo Tax owes me the cost of the ineffective state submission.
Date published: 2022-03-18
Rated 4 out of 5 by from Awsome They did a good job. They were fast. They help me get it done
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax very effecient Great directions easy to follow, accurate information
Date published: 2022-03-18
Rated 3 out of 5 by from TurboTax is good I was helped by two experts and my problems were solved, thanks TurboTax
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo tax is good Desire me trató bien y es muy eficiente en el trabajo q desempeña
Date published: 2022-03-18
Rated 4 out of 5 by from Turbo Tax logistics Overall the Turbo Tax Business is good. I had trouble when I went to submit the return. Turbo Tax told me when I pushed the submit button that there were some pages of the form that needed adjustment or changing. When I got to those pages, there was nothing telling me what was wrong, a number was just highlighted. One of the problem forms said I could not enter a number in a location without a code but did not list any codes I could use. Nor could I find the codes anywhere. In my opinion, these problem areas could have been found during the review and more information could have been given as how to solve the problems before the submit button is pushed. I have used individual Turbo Tax and it is so user friendly and that is why I was surprised by the difficulties I had with Turbo Tax Business.
Date published: 2022-03-18
Rated 4 out of 5 by from It's ok, but even in March, it has bugs. It's very good about rolling over previous year info,and guiding you through inputs. If there is an issue, the help is so-so; have to weed through a field of questions/answers to find your specific issue (if it's there). No call support anymore (unless you pay, on top of the initial price (disk)). But overall, it's probably worth the money.
Date published: 2022-03-18
Rated 2 out of 5 by from need improvement the royalties form is an issue 1099-misc. continually changed my input from $447 to $4. I had one good helper, the first gal. rest were not helpful at all including the seinior guy Mark, lame'o
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is outstanding. I've been a TurboTax user for 20 years. Easy to use and guaranteed accuracy. Love it!
Date published: 2022-03-18
Rated 1 out of 5 by from Can't Get Chase right again! Two years in a row was unable to download from J.P. Morgan Chase. TurboTax offered a repair after the filing date.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4585