TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from This was a lifesaver! After filing my taxes with my accountant for 17 years, he retired and this was our first time to file alone. TurboTax came highly recommended from several friends that we trust and respect. I was certainly not disappointed in the experience
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is extremely easy! I've been using Turbo Tax for several years now and I find it easy and reliable. I will continue to use it in the future.
Date published: 2022-03-11
Rated 5 out of 5 by from Love it! Great service! Will use again next year! Everyone was extremely helpful!
Date published: 2022-03-11
Rated 1 out of 5 by from Disappointed I have used TurboTax since it's first years on the market. I always use the previous years file as a guide to the current year. I had to upgrade computers this year and installed TTax2020 on the new machine and it opened the file, no problem. When I sat down to do my 2021 taxes I launched TTax2020, it asked for the License code and I entered it. I got an error that indicated the number of activations exceeded those allowed. It had only be activated on 2 machines. After a long conversation with a support agent no resolution was reached. The agent said they would call back with a fix. No call back. Tried again. after another long conversation the agent informed me I would have to buy another license. That is not going to happen. Very disappointed after many years with TTax. I will try a competitor product next year.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax Justin was great. After struggling with TurboTax on our own he was able to clarify the tax form questions for us.
Date published: 2022-03-11
Rated 1 out of 5 by from Horrible program Clunky and redundant questions - not worth the purchase price. Recommend other programs
Date published: 2022-03-11
Rated 1 out of 5 by from Charged me 39$ for paying their fee from my refund They charged me 149 total for filing federal, state, and 39$ extra for paying for this out of my refund. I'm never using turbo tax again
Date published: 2022-03-11
Rated 5 out of 5 by from Great Service Debra made the process relatively painless. Thank you.
Date published: 2022-03-11
Rated 1 out of 5 by from Very dissappointed in Turbo Tax this year On every tax return, it showed an error that needed fixing. It concerned a Child Tax Credit that none of the returns had anything to do with the Child Tax Credit. Fixing it so I could actually file was horrible. On the last tax return, all info had been put in and I filed electronically. It was rejected because it said I had not put the PIN in. The PIN was entered. This happened four times, so Turbo Tax said I couldn't file electronically that I would have to file by mail. Promised of helping me fix the problem were worthless. Apparently, there is a glich in Turbo Tax that they were not willing to fix. Probably will not use them again even though I have used them for years. This has cost me a lot of time and aggravation that I don't need. TURBO TAX FIX YOUR PROBLEMS!!!!
Date published: 2022-03-11
Rated 5 out of 5 by from Very user-friendly Simple layout, filled with information, good vibes.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4569
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from This was a lifesaver! After filing my taxes with my accountant for 17 years, he retired and this was our first time to file alone. TurboTax came highly recommended from several friends that we trust and respect. I was certainly not disappointed in the experience
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is extremely easy! I've been using Turbo Tax for several years now and I find it easy and reliable. I will continue to use it in the future.
Date published: 2022-03-11
Rated 5 out of 5 by from Love it! Great service! Will use again next year! Everyone was extremely helpful!
Date published: 2022-03-11
Rated 1 out of 5 by from Disappointed I have used TurboTax since it's first years on the market. I always use the previous years file as a guide to the current year. I had to upgrade computers this year and installed TTax2020 on the new machine and it opened the file, no problem. When I sat down to do my 2021 taxes I launched TTax2020, it asked for the License code and I entered it. I got an error that indicated the number of activations exceeded those allowed. It had only be activated on 2 machines. After a long conversation with a support agent no resolution was reached. The agent said they would call back with a fix. No call back. Tried again. after another long conversation the agent informed me I would have to buy another license. That is not going to happen. Very disappointed after many years with TTax. I will try a competitor product next year.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax Justin was great. After struggling with TurboTax on our own he was able to clarify the tax form questions for us.
Date published: 2022-03-11
Rated 1 out of 5 by from Horrible program Clunky and redundant questions - not worth the purchase price. Recommend other programs
Date published: 2022-03-11
Rated 1 out of 5 by from Charged me 39$ for paying their fee from my refund They charged me 149 total for filing federal, state, and 39$ extra for paying for this out of my refund. I'm never using turbo tax again
Date published: 2022-03-11
Rated 5 out of 5 by from Great Service Debra made the process relatively painless. Thank you.
Date published: 2022-03-11
Rated 1 out of 5 by from Very dissappointed in Turbo Tax this year On every tax return, it showed an error that needed fixing. It concerned a Child Tax Credit that none of the returns had anything to do with the Child Tax Credit. Fixing it so I could actually file was horrible. On the last tax return, all info had been put in and I filed electronically. It was rejected because it said I had not put the PIN in. The PIN was entered. This happened four times, so Turbo Tax said I couldn't file electronically that I would have to file by mail. Promised of helping me fix the problem were worthless. Apparently, there is a glich in Turbo Tax that they were not willing to fix. Probably will not use them again even though I have used them for years. This has cost me a lot of time and aggravation that I don't need. TURBO TAX FIX YOUR PROBLEMS!!!!
Date published: 2022-03-11
Rated 5 out of 5 by from Very user-friendly Simple layout, filled with information, good vibes.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4569