TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from My Live Support with Joey was awesome!!!! I was feeling frustrated because I couldn't scroll down through the answers to questions, and review boxes kept appearing, even after I reviewed income 12 times! I spoke to Joey who shared my screen, was patient, and answered every single question. She even did a review and called me back as promised!
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax was awasome In the beginning I had a very difficult time with the first tax expert that was assigned to me by the name of Tammy P, Tammy wasn’t helpful she barely responded to any of my messages and never complete my taxes for 3 week. THANKS to your tax expert Angela she was able to complete my taxes for me in a timely manner! I TRULY APPRECIATE ANGELAS SERVICES!
Date published: 2022-03-19
Rated 5 out of 5 by from Works well for me Your online stuff and experts were great and particularly the experts were helpful.
Date published: 2022-03-19
Rated 5 out of 5 by from COULDN'T BE EASIER VERY EASY TO FOLLOW. I'VE USED TAXSLAYER IN THE PAST
Date published: 2022-03-19
Rated 5 out of 5 by from Good service Everyone was exceptionally friendly, very helpful, knowledgeable, and courteous.
Date published: 2022-03-19
Rated 5 out of 5 by from So easy Love it it was so easy to use and understand I loved it
Date published: 2022-03-19
Rated 5 out of 5 by from This is GREAT It is easy and understandable to use. It helps me a lot as a young person doing taxes for the first time
Date published: 2022-03-19
Rated 4 out of 5 by from TurboTax worked pretty well There were a few places where the instructions were not clear as to how to proceed or what I needed to do. I do not have a list of them, so my comment is only general in nature.
Date published: 2022-03-19
Rated 3 out of 5 by from Confusion on Cares Act Distribution Very easy to use, however verbiage around Cares Act Distribution was confusing.
Date published: 2022-03-19
Rated 4 out of 5 by from The Good, the Bad and the Ugly I was bumped to a free upgrade since I asked a question which required a CPA. Thank you for that. It was difficult in the beginning to determine which version I need to use. Somehow the criteria must be made clearer. The awful part was TT would not eFile because of a K-3 catch-22. BUT I found a way to workaround that and use eFile!!!
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4520
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from My Live Support with Joey was awesome!!!! I was feeling frustrated because I couldn't scroll down through the answers to questions, and review boxes kept appearing, even after I reviewed income 12 times! I spoke to Joey who shared my screen, was patient, and answered every single question. She even did a review and called me back as promised!
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax was awasome In the beginning I had a very difficult time with the first tax expert that was assigned to me by the name of Tammy P, Tammy wasn’t helpful she barely responded to any of my messages and never complete my taxes for 3 week. THANKS to your tax expert Angela she was able to complete my taxes for me in a timely manner! I TRULY APPRECIATE ANGELAS SERVICES!
Date published: 2022-03-19
Rated 5 out of 5 by from Works well for me Your online stuff and experts were great and particularly the experts were helpful.
Date published: 2022-03-19
Rated 5 out of 5 by from COULDN'T BE EASIER VERY EASY TO FOLLOW. I'VE USED TAXSLAYER IN THE PAST
Date published: 2022-03-19
Rated 5 out of 5 by from Good service Everyone was exceptionally friendly, very helpful, knowledgeable, and courteous.
Date published: 2022-03-19
Rated 5 out of 5 by from So easy Love it it was so easy to use and understand I loved it
Date published: 2022-03-19
Rated 5 out of 5 by from This is GREAT It is easy and understandable to use. It helps me a lot as a young person doing taxes for the first time
Date published: 2022-03-19
Rated 4 out of 5 by from TurboTax worked pretty well There were a few places where the instructions were not clear as to how to proceed or what I needed to do. I do not have a list of them, so my comment is only general in nature.
Date published: 2022-03-19
Rated 3 out of 5 by from Confusion on Cares Act Distribution Very easy to use, however verbiage around Cares Act Distribution was confusing.
Date published: 2022-03-19
Rated 4 out of 5 by from The Good, the Bad and the Ugly I was bumped to a free upgrade since I asked a question which required a CPA. Thank you for that. It was difficult in the beginning to determine which version I need to use. Somehow the criteria must be made clearer. The awful part was TT would not eFile because of a K-3 catch-22. BUT I found a way to workaround that and use eFile!!!
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4520