TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Good tool as long as you don't make a mistake Somehow, I managed to add an extra letter to my last name on the 1040. Turbotax did not catch it. I submitted my federal return. I got a text from Turbotax indicating that my return had been rejected and I would have to do an amendment. The text directed me to my email where I had a message with the following error code from the IRS: R0000-500-01. I went to my Turbotax tool, but the tool did not in any way identify the error. I went back to my saved file and found the mistake and fixed it. I then went through the amendment process as the email indicated. When I was done, Tubotax would not let me e-file my amendment because it said I did not e-file my initial return. There appears to be a glitch between the IRS software and the Turbotax software. Eventually, I was able to delete my amendment and e-fil my "updated" 1040.
Date published: 2022-03-13
Rated 5 out of 5 by from The Best Product Ever! Ellen is an awesome lady! Great service and very knowledgeable. I was comfortable with her, and she facilitated things in order for me to file.
Date published: 2022-03-13
Rated 5 out of 5 by from Great and easy tax return process Barbara was great. She was super knowledgeable and helpful.
Date published: 2022-03-13
Rated 5 out of 5 by from Great experience Very very friendly and would recommend to friends and family
Date published: 2022-03-13
Rated 5 out of 5 by from turbo tax rocks Easy to use. Free, and they even itemize if you think you have more than 25100 in deductions.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax Experience The online process was relatively smooth until I hit an issue with income being reported in two states. Diane the Turbo Tax Live Expert did a great job resolving the issue!
Date published: 2022-03-13
Rated 5 out of 5 by from great I engaged with an online support rep named Megan and she was fabulous. I also spoke to Douglas and he was also great. They were both very knowledgeable and patient.
Date published: 2022-03-13
Rated 5 out of 5 by from very easy to use, especially transferring info Have used Turbotax for many years. Love the pop up boxes for info- I read everything! Also very convenient to have past info accessible and to auto populate fields.
Date published: 2022-03-13
Rated 4 out of 5 by from Really helpful As I get older, it becomes more of a chore. However, with Turbo Tax it relieves the burden.
Date published: 2022-03-13
Rated 5 out of 5 by from Easy TurboTax Business is easy and self explanatory even a caveman can use it.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4505
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good tool as long as you don't make a mistake Somehow, I managed to add an extra letter to my last name on the 1040. Turbotax did not catch it. I submitted my federal return. I got a text from Turbotax indicating that my return had been rejected and I would have to do an amendment. The text directed me to my email where I had a message with the following error code from the IRS: R0000-500-01. I went to my Turbotax tool, but the tool did not in any way identify the error. I went back to my saved file and found the mistake and fixed it. I then went through the amendment process as the email indicated. When I was done, Tubotax would not let me e-file my amendment because it said I did not e-file my initial return. There appears to be a glitch between the IRS software and the Turbotax software. Eventually, I was able to delete my amendment and e-fil my "updated" 1040.
Date published: 2022-03-13
Rated 5 out of 5 by from The Best Product Ever! Ellen is an awesome lady! Great service and very knowledgeable. I was comfortable with her, and she facilitated things in order for me to file.
Date published: 2022-03-13
Rated 5 out of 5 by from Great and easy tax return process Barbara was great. She was super knowledgeable and helpful.
Date published: 2022-03-13
Rated 5 out of 5 by from Great experience Very very friendly and would recommend to friends and family
Date published: 2022-03-13
Rated 5 out of 5 by from turbo tax rocks Easy to use. Free, and they even itemize if you think you have more than 25100 in deductions.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax Experience The online process was relatively smooth until I hit an issue with income being reported in two states. Diane the Turbo Tax Live Expert did a great job resolving the issue!
Date published: 2022-03-13
Rated 5 out of 5 by from great I engaged with an online support rep named Megan and she was fabulous. I also spoke to Douglas and he was also great. They were both very knowledgeable and patient.
Date published: 2022-03-13
Rated 5 out of 5 by from very easy to use, especially transferring info Have used Turbotax for many years. Love the pop up boxes for info- I read everything! Also very convenient to have past info accessible and to auto populate fields.
Date published: 2022-03-13
Rated 4 out of 5 by from Really helpful As I get older, it becomes more of a chore. However, with Turbo Tax it relieves the burden.
Date published: 2022-03-13
Rated 5 out of 5 by from Easy TurboTax Business is easy and self explanatory even a caveman can use it.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4505