TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Top notch customer service and easier tax season! Our experience with TurboTax was great from start to finish! When we had our initial phone call to get us matched with an accountant, our customer service rep answered all our questions and made us feel confident that we were paired with the right professional for our unique needs. Since it was my first year having my own business and being self employed I was nervous going into this tax season, but everyone we talked to at TurboTax calmed my nerves. Our accountant (Shanta), was wonderful and answered all of my questions on our final phone call and I appreciate her kindness and patience throughout the process. Thanks again TurboTax team!
Date published: 2022-03-16
Rated 5 out of 5 by from LOVE THIS PRODUCT AND SUPPORT! So easy to use and the support is even easier. They even looked at my taxes and tried to find additional savings for me. Very happy!
Date published: 2022-03-16
Rated 5 out of 5 by from Amazing Service I would have been lost if I didn't have the live chat people of Turbo Tax Available
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is great ! Great communication, good details, good return had a good experience and can't wait to file for next year
Date published: 2022-03-16
Rated 1 out of 5 by from Turbo Tax is EXPENSIVE The product has gotten better, I know longer have to lead the system. The overall cost this year has made change my mind about the payment for convenience. Next year will be paper returns or a free electronic service.
Date published: 2022-03-16
Rated 5 out of 5 by from Best way to get your taxes done? TurboTax I have been using TurboTax to file my taxes for the past 2 years and I'm not planning on changing. The system is easy to use, their experts have a lot of experience and are very professional. They asnwer questions quickly and you can even choose to pay for the service from your tax return!
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is awesome It was very helpful, and very easy, will keep using turbo tax for sure
Date published: 2022-03-16
Rated 5 out of 5 by from I love Turbo Tax Turbo Tax has been a great help to me and my family
Date published: 2022-03-16
Rated 3 out of 5 by from Very frustrated this year Every year, I seem to get more and more frustrated with your product. I had a question this year that couldn't be answered with your "online community." I tried calling and could not get in touch with an actual person. Your ridiculous computer couldn't understand my email address so therefore just hung up on me. After MANY years of using TurboTax for both my personal and business taxes, I'll be getting an accountant next year. I'm done.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is AWESOME!!! Omg, filing tax is definitely painful, but TurboTax made it be " just drink coffee and relax, we got this" Thanks TurboTax
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4326
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Top notch customer service and easier tax season! Our experience with TurboTax was great from start to finish! When we had our initial phone call to get us matched with an accountant, our customer service rep answered all our questions and made us feel confident that we were paired with the right professional for our unique needs. Since it was my first year having my own business and being self employed I was nervous going into this tax season, but everyone we talked to at TurboTax calmed my nerves. Our accountant (Shanta), was wonderful and answered all of my questions on our final phone call and I appreciate her kindness and patience throughout the process. Thanks again TurboTax team!
Date published: 2022-03-16
Rated 5 out of 5 by from LOVE THIS PRODUCT AND SUPPORT! So easy to use and the support is even easier. They even looked at my taxes and tried to find additional savings for me. Very happy!
Date published: 2022-03-16
Rated 5 out of 5 by from Amazing Service I would have been lost if I didn't have the live chat people of Turbo Tax Available
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is great ! Great communication, good details, good return had a good experience and can't wait to file for next year
Date published: 2022-03-16
Rated 1 out of 5 by from Turbo Tax is EXPENSIVE The product has gotten better, I know longer have to lead the system. The overall cost this year has made change my mind about the payment for convenience. Next year will be paper returns or a free electronic service.
Date published: 2022-03-16
Rated 5 out of 5 by from Best way to get your taxes done? TurboTax I have been using TurboTax to file my taxes for the past 2 years and I'm not planning on changing. The system is easy to use, their experts have a lot of experience and are very professional. They asnwer questions quickly and you can even choose to pay for the service from your tax return!
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is awesome It was very helpful, and very easy, will keep using turbo tax for sure
Date published: 2022-03-16
Rated 5 out of 5 by from I love Turbo Tax Turbo Tax has been a great help to me and my family
Date published: 2022-03-16
Rated 3 out of 5 by from Very frustrated this year Every year, I seem to get more and more frustrated with your product. I had a question this year that couldn't be answered with your "online community." I tried calling and could not get in touch with an actual person. Your ridiculous computer couldn't understand my email address so therefore just hung up on me. After MANY years of using TurboTax for both my personal and business taxes, I'll be getting an accountant next year. I'm done.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is AWESOME!!! Omg, filing tax is definitely painful, but TurboTax made it be " just drink coffee and relax, we got this" Thanks TurboTax
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4326