TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Terrible! It has been several years since I used this software. Coming back was a mistake. They have taken out so much information from what used to be a user friendly program.It is very limited to the descriptions that are given. Also if you run into a system glitch that keeps running in circles there is NO ONE to ask a simple question too. Not a tax advice question a simple question. Very frustrating and if I had not already paid to file I would have picked up all of my things and went to a tax accountant and paid the extra for the aggravation I encountered using this software! It used to be so much better and had so many resources!
Date published: 2022-03-21
Rated 5 out of 5 by from Easier than expected The online help was excellent. For a person who is not tech savvy I wasn't sure about my ability to complete, but the help was just what I needed.
Date published: 2022-03-21
Rated 5 out of 5 by from It was great Nita was very helpful and prompt with everything I needed
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is super easy!! Quick, easy, and guides you through every step while providing additional info as needed
Date published: 2022-03-21
Rated 1 out of 5 by from Needs option to submit written bug reports A commercial package such as this that involves sensitive personal and financial information needs a readily available option to submit written bug reports. I contacted the phone-in support line and the support agent was unable to find a method to do this in the half-hour phone call. This should be available right in the program's menus. Failing that, it should be readily available on the TurboTax website.
Date published: 2022-03-21
Rated 5 out of 5 by from I love TurboTax! It is so fast and easy I love TurboTax, it was fast and easy! It Is truly an amazing and reliable way to do taxes, and the people who assist you are so kind!
Date published: 2022-03-21
Rated 3 out of 5 by from Isn't as simple as advertised Had to get a higher level of turbo tax be cause of a small land sale. Come to find out after filing, that I still have to mail in a 8453. Still dont' know if I need to send in sale documents since the explanation vague.
Date published: 2022-03-21
Rated 1 out of 5 by from TT gone downhill I gave the same info multiple times, correctly each time. i was asked to go back 6 or 7 times to correct or edit something that i had clearly already filled out. I think it was an attempt to get me to spend money on live help.
Date published: 2022-03-21
Rated 5 out of 5 by from muy bueno me gusta el sevicio gracias por todo el modo de trabajo que esta muy bueno
Date published: 2022-03-21
Rated 4 out of 5 by from Turbo tax was great It took a little longer this year. I love how I was able to go back and recheck and reread to understand what I needed to enter.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4326
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible! It has been several years since I used this software. Coming back was a mistake. They have taken out so much information from what used to be a user friendly program.It is very limited to the descriptions that are given. Also if you run into a system glitch that keeps running in circles there is NO ONE to ask a simple question too. Not a tax advice question a simple question. Very frustrating and if I had not already paid to file I would have picked up all of my things and went to a tax accountant and paid the extra for the aggravation I encountered using this software! It used to be so much better and had so many resources!
Date published: 2022-03-21
Rated 5 out of 5 by from Easier than expected The online help was excellent. For a person who is not tech savvy I wasn't sure about my ability to complete, but the help was just what I needed.
Date published: 2022-03-21
Rated 5 out of 5 by from It was great Nita was very helpful and prompt with everything I needed
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is super easy!! Quick, easy, and guides you through every step while providing additional info as needed
Date published: 2022-03-21
Rated 1 out of 5 by from Needs option to submit written bug reports A commercial package such as this that involves sensitive personal and financial information needs a readily available option to submit written bug reports. I contacted the phone-in support line and the support agent was unable to find a method to do this in the half-hour phone call. This should be available right in the program's menus. Failing that, it should be readily available on the TurboTax website.
Date published: 2022-03-21
Rated 5 out of 5 by from I love TurboTax! It is so fast and easy I love TurboTax, it was fast and easy! It Is truly an amazing and reliable way to do taxes, and the people who assist you are so kind!
Date published: 2022-03-21
Rated 3 out of 5 by from Isn't as simple as advertised Had to get a higher level of turbo tax be cause of a small land sale. Come to find out after filing, that I still have to mail in a 8453. Still dont' know if I need to send in sale documents since the explanation vague.
Date published: 2022-03-21
Rated 1 out of 5 by from TT gone downhill I gave the same info multiple times, correctly each time. i was asked to go back 6 or 7 times to correct or edit something that i had clearly already filled out. I think it was an attempt to get me to spend money on live help.
Date published: 2022-03-21
Rated 5 out of 5 by from muy bueno me gusta el sevicio gracias por todo el modo de trabajo que esta muy bueno
Date published: 2022-03-21
Rated 4 out of 5 by from Turbo tax was great It took a little longer this year. I love how I was able to go back and recheck and reread to understand what I needed to enter.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4326