TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Doubt I will use turbo tax next year! The program is very buggy. They made us wait and wait and wait for the 8915-F form that was released by the IRS over a month ago. Even once it was released, their program kept glitching out asking for the "disaster name" when the form specifically states NOT to enter a name for a coronavirus distribution. The only way it would let me around it, was to put in a space. Hopefully the IRS accepts it that way. I really did not want to switch services and enter everything again! I will likely us a competitor next year that is way less buggy!
Date published: 2022-03-24
Rated 4 out of 5 by from TurboTax works great but fees are excessive! The TurboTax program worked great for filling out Federal and State returns but charging an additional $25 fee to e-file a Michigan state return is ridiculous!
Date published: 2022-03-24
Rated 4 out of 5 by from Not as easy as last year Had some difficulty with K1 entries that took a great deal of time to reconcile
Date published: 2022-03-24
Rated 5 out of 5 by from TurboTax First Timer This was smooth sailing and was easy for me to do on my own.
Date published: 2022-03-24
Rated 5 out of 5 by from Incredibly helpful My tax expert Stacy was wonderful! Quick with my taxes and very patient and understanding!
Date published: 2022-03-24
Rated 5 out of 5 by from Used TurboTax for 15 years I feel that they make it as easy as possible. I ran into a couple issues that were easily solved.
Date published: 2022-03-24
Rated 3 out of 5 by from Less user friendly than in the past I think Turbotax has become less user friendly over the years
Date published: 2022-03-24
Rated 1 out of 5 by from sucks I thought my taxes were done checked with IRS none filed, came back to check with turbo tax omg welcome would you like to finish now!!!
Date published: 2022-03-24
Rated 1 out of 5 by from Ridculous Delays filing this year I had to delay filing almost 2 months because of several forms that "weren't ready" for TurboTax. One had been finalized by the IRS and was available in the "other" Tax software guys for weeks before it was available here. Finding all this out required searching the forum sites for posts with the details.
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo Tax was great! The process was simple and easy to use. Walked me through and explained things perfectly.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4128
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Doubt I will use turbo tax next year! The program is very buggy. They made us wait and wait and wait for the 8915-F form that was released by the IRS over a month ago. Even once it was released, their program kept glitching out asking for the "disaster name" when the form specifically states NOT to enter a name for a coronavirus distribution. The only way it would let me around it, was to put in a space. Hopefully the IRS accepts it that way. I really did not want to switch services and enter everything again! I will likely us a competitor next year that is way less buggy!
Date published: 2022-03-24
Rated 4 out of 5 by from TurboTax works great but fees are excessive! The TurboTax program worked great for filling out Federal and State returns but charging an additional $25 fee to e-file a Michigan state return is ridiculous!
Date published: 2022-03-24
Rated 4 out of 5 by from Not as easy as last year Had some difficulty with K1 entries that took a great deal of time to reconcile
Date published: 2022-03-24
Rated 5 out of 5 by from TurboTax First Timer This was smooth sailing and was easy for me to do on my own.
Date published: 2022-03-24
Rated 5 out of 5 by from Incredibly helpful My tax expert Stacy was wonderful! Quick with my taxes and very patient and understanding!
Date published: 2022-03-24
Rated 5 out of 5 by from Used TurboTax for 15 years I feel that they make it as easy as possible. I ran into a couple issues that were easily solved.
Date published: 2022-03-24
Rated 3 out of 5 by from Less user friendly than in the past I think Turbotax has become less user friendly over the years
Date published: 2022-03-24
Rated 1 out of 5 by from sucks I thought my taxes were done checked with IRS none filed, came back to check with turbo tax omg welcome would you like to finish now!!!
Date published: 2022-03-24
Rated 1 out of 5 by from Ridculous Delays filing this year I had to delay filing almost 2 months because of several forms that "weren't ready" for TurboTax. One had been finalized by the IRS and was available in the "other" Tax software guys for weeks before it was available here. Finding all this out required searching the forum sites for posts with the details.
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo Tax was great! The process was simple and easy to use. Walked me through and explained things perfectly.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4128