TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Worst Turbo Tax ever I would have ranked lower but you don't allow that. Perpetual Loop with billing info to pay for state filing with no way out. Have read it's been a problem for years. Have purchased Turbo Tax for years but after this fiasco won't be buying it ever again.
Date published: 2022-03-24
Rated 5 out of 5 by from Very helpful!! Clear and simple instructions. As long as you have the correct information gathered and ready to go, TurboTax is super helpful with filing taxes!
Date published: 2022-03-24
Rated 5 out of 5 by from Great program Easy to do. Even a non technical and non-tax person can do this.
Date published: 2022-03-24
Rated 5 out of 5 by from Great as always had to chat and got great help to enter my Motor Vehicle taxes
Date published: 2022-03-24
Rated 5 out of 5 by from it was easy and amaizing! thanks! Thank you for making my tax files super easy and understandable
Date published: 2022-03-24
Rated 4 out of 5 by from Better Than Expected Appreciated that TurboTax directly pulled in financial data from one of my main accounts. The additional clarifications I clicked were generally helpful. Main negative is that I expected to be able to file my Federal return first and then follow next day once I knew it was accepted. I was able to do that before. But this time it filed all 3 of my returns at once.
Date published: 2022-03-24
Rated 1 out of 5 by from Couldn't e-file because I didn't Rec'd Blue Cross Never Received Blue Cross Blue Shield Statement and therefore the IRS rejected our e-filed return. Had to send our returns USPS (snail mail).
Date published: 2022-03-24
Rated 4 out of 5 by from TurboTax is reliable as always! I have used TurboTax for many years. It is straight forward and easy to follow. If you aren't sure about something, you can usually look it up with the help or information buttons. Have never had any issues using this to do my taxes and will continue to do so! Great product!
Date published: 2022-03-24
Rated 3 out of 5 by from oops We had issues with TT and Apple the first day. More than half the day spent on the phone. Had to call in again after resuming, because a page said we had an error, but gave no context, and didn't go back to the line on the form (would have been nice to have the software take you to the page, so one could understand what was needed). Then, we were billed for E-filing the state, but two pages further on, we get informed that we can't E-file because of an issue with the state; we called again to get the charge refunded (would be a LOT more user friendly if that was handled in the opposite order).
Date published: 2022-03-24
Rated 5 out of 5 by from Turbotax is great. I've been using Turbotax for over 15 years. Easy to do our taxes.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4104
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst Turbo Tax ever I would have ranked lower but you don't allow that. Perpetual Loop with billing info to pay for state filing with no way out. Have read it's been a problem for years. Have purchased Turbo Tax for years but after this fiasco won't be buying it ever again.
Date published: 2022-03-24
Rated 5 out of 5 by from Very helpful!! Clear and simple instructions. As long as you have the correct information gathered and ready to go, TurboTax is super helpful with filing taxes!
Date published: 2022-03-24
Rated 5 out of 5 by from Great program Easy to do. Even a non technical and non-tax person can do this.
Date published: 2022-03-24
Rated 5 out of 5 by from Great as always had to chat and got great help to enter my Motor Vehicle taxes
Date published: 2022-03-24
Rated 5 out of 5 by from it was easy and amaizing! thanks! Thank you for making my tax files super easy and understandable
Date published: 2022-03-24
Rated 4 out of 5 by from Better Than Expected Appreciated that TurboTax directly pulled in financial data from one of my main accounts. The additional clarifications I clicked were generally helpful. Main negative is that I expected to be able to file my Federal return first and then follow next day once I knew it was accepted. I was able to do that before. But this time it filed all 3 of my returns at once.
Date published: 2022-03-24
Rated 1 out of 5 by from Couldn't e-file because I didn't Rec'd Blue Cross Never Received Blue Cross Blue Shield Statement and therefore the IRS rejected our e-filed return. Had to send our returns USPS (snail mail).
Date published: 2022-03-24
Rated 4 out of 5 by from TurboTax is reliable as always! I have used TurboTax for many years. It is straight forward and easy to follow. If you aren't sure about something, you can usually look it up with the help or information buttons. Have never had any issues using this to do my taxes and will continue to do so! Great product!
Date published: 2022-03-24
Rated 3 out of 5 by from oops We had issues with TT and Apple the first day. More than half the day spent on the phone. Had to call in again after resuming, because a page said we had an error, but gave no context, and didn't go back to the line on the form (would have been nice to have the software take you to the page, so one could understand what was needed). Then, we were billed for E-filing the state, but two pages further on, we get informed that we can't E-file because of an issue with the state; we called again to get the charge refunded (would be a LOT more user friendly if that was handled in the opposite order).
Date published: 2022-03-24
Rated 5 out of 5 by from Turbotax is great. I've been using Turbotax for over 15 years. Easy to do our taxes.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4104