TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Used to love it I loved turbo tax because it was easy and free but now they charge for every little thing and I will find a new service next year
Date published: 2021-03-01
Rated 3 out of 5 by from Had problems this year for the first time. I have used TurboTax for several years and loved it. This year it seemed much more difficult to use (no major changes in my situation) and ran into an error which they said a lot of people had experienced when I tried to file. Had to delete my state return, file federal separately, and now I have to go back and do the state all over again. Not really happy with this year's experience.
Date published: 2021-03-01
Rated 5 out of 5 by from Awsome It was very good. Easy to follow. used last year and will continue
Date published: 2021-03-01
Rated 5 out of 5 by from Super simple to use and file ! Used for many, many years, always user friendly and quick to compete.
Date published: 2021-03-01
Rated 5 out of 5 by from GOOD GOOD WORK IS EASY SIMPLE EVEN WHEN YOU INTER ONE NUMBER IT WILL PULL UP YOUR W2
Date published: 2021-03-01
Rated 5 out of 5 by from Friendly and knowledgeable specialist Abigale was very helpful, courteous and professional!
Date published: 2021-03-01
Rated 5 out of 5 by from Charmin was great I was leery giving someone on line a look at my tax stuff. Turned out to be a professional and private experience.
Date published: 2021-03-01
Rated 5 out of 5 by from SPLENDID: WAY TO GO TURBO Turbo Tax made it look so simple I think a two year old would have managed it alone.
Date published: 2021-03-01
Rated 1 out of 5 by from Why take my $140 when I got zero help I had to pay $140 just because I invested in a stock market this year. I have put every single information by myself, I didn't need any help with filing my taxes yet they mandated to pay $140 to upgrade my service. I will not use Turbo tax again, and switch to more competitive provider. Not happy at all.
Date published: 2021-03-01
Rated 5 out of 5 by from George - Alain was AWESOME!!! George was extremely help walking me through the process to eliminate the plenalty on my early withdrawal of my IRA because of COVID,
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 405
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Used to love it I loved turbo tax because it was easy and free but now they charge for every little thing and I will find a new service next year
Date published: 2021-03-01
Rated 3 out of 5 by from Had problems this year for the first time. I have used TurboTax for several years and loved it. This year it seemed much more difficult to use (no major changes in my situation) and ran into an error which they said a lot of people had experienced when I tried to file. Had to delete my state return, file federal separately, and now I have to go back and do the state all over again. Not really happy with this year's experience.
Date published: 2021-03-01
Rated 5 out of 5 by from Awsome It was very good. Easy to follow. used last year and will continue
Date published: 2021-03-01
Rated 5 out of 5 by from Super simple to use and file ! Used for many, many years, always user friendly and quick to compete.
Date published: 2021-03-01
Rated 5 out of 5 by from GOOD GOOD WORK IS EASY SIMPLE EVEN WHEN YOU INTER ONE NUMBER IT WILL PULL UP YOUR W2
Date published: 2021-03-01
Rated 5 out of 5 by from Friendly and knowledgeable specialist Abigale was very helpful, courteous and professional!
Date published: 2021-03-01
Rated 5 out of 5 by from Charmin was great I was leery giving someone on line a look at my tax stuff. Turned out to be a professional and private experience.
Date published: 2021-03-01
Rated 5 out of 5 by from SPLENDID: WAY TO GO TURBO Turbo Tax made it look so simple I think a two year old would have managed it alone.
Date published: 2021-03-01
Rated 1 out of 5 by from Why take my $140 when I got zero help I had to pay $140 just because I invested in a stock market this year. I have put every single information by myself, I didn't need any help with filing my taxes yet they mandated to pay $140 to upgrade my service. I will not use Turbo tax again, and switch to more competitive provider. Not happy at all.
Date published: 2021-03-01
Rated 5 out of 5 by from George - Alain was AWESOME!!! George was extremely help walking me through the process to eliminate the plenalty on my early withdrawal of my IRA because of COVID,
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 405