TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
Married life
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Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Nurse Linda from
+It is so easy!!!
First time using this app.Very easy to enter info and it does all of the math for you. Will do my taxes on here from now on!
Date published: 2021-02-20
Rated 4 out of 5 by
Ashley71 from
You pay for SOMETHING no matter what
The service is convenient regardless, I've been using it for years and never have a problem. Considering the pandemic and everyone's financial strain, I didn't appreciate the surprise "you must upgrade to accurately file your return" I understand if my return wasn't what Turbotax considers simple, however, it automatically selects the most expensive package and nearly cost me $200 total with state, federal and the charge for taking said fees from my return. You can choose to pay now but I'm not the only one who really can't swing unexpected expenses, that's a lot of money right now. Make your terms and qualifications for the free edition more clear and don't assume everyone wants and can afford your best package with all the bells and whistles. A better explanation of why I don't qualify for the free edition would be helpful too My biggest gripe was paying $70 to access a credit I qualified for that was less than half of the fee and no option to change it. Hopefully this doesn't happen again next year because otherwise I love the service and I know my friends and family do too.
Date published: 2021-02-20
Rated 5 out of 5 by
Meking2021 from
Turbo Tax is Awesome!
I have use Turbo Tax for many years, but this year we had different issue and your Live Expert Heidi was extremely helpful, walked me through the new parts I need to do and answered all of my questions and stay with me until I had everything in the right places. It took all the worry out of filing this year's taxes!! Thank you Turbo Tax!!!
Date published: 2021-02-20
Rated 5 out of 5 by
Trish boogie down from
Turbo tax was great and easy
My turbo tax rep was awsome! She was knowledgeable, polite and diligent in her job. She did an excellent job walking me through. Loved her personality as well! Great job!
Date published: 2021-02-20
Rated 1 out of 5 by
Lar93 from
Bad
I do not like how it is now having to pay for everything, I did not have to pay to file my federal and state taxes last year, and this year I had to pay to file my state and federal taxes. You do not have any other options, so naturally, YOU HAVE TO PAY FOR EVERYTHING!!!
Date published: 2021-02-20
Rated 5 out of 5 by
VDUB55 from
WORKS FOR ME YEAR AFTER YEAR
EASY THATS IT AND BEST PRICE I KNOW OF...............................................................................
Date published: 2021-02-20
Rated 5 out of 5 by
MemaD3 from
Easy and Helpful
I like the thoroughness of TurboTax and the ease of use. Also helpful is the downloading of previous years' info to save time in completing again. I'm glad TurboTax does the math for me. I have been using for at least ten years and have not had a problem in that time.
Date published: 2021-02-20
Rated 5 out of 5 by
Thomas F from
Turbotax, with online help, is awesome
I had to reach out to online assistance thru TT on 4 occasions - they were able to resolve all the issues.
Date published: 2021-02-20
Rated 5 out of 5 by
Yaboifree from
great for DIY step by step filing
It's good walking for walking you through the changes that happen year to year. As someone who works overseas, they are great at walking you thru the steps to ensure you get the max refunf amount possible.
Date published: 2021-02-20
Rated 5 out of 5 by
Gail01 from
Great Way to do Your Own Taxes
Easy for a retired person to understand and complete
All TurboTax® Offerings Reviews - Page 4014
Date published: 2021-02-20
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Nurse Linda from
+It is so easy!!!
First time using this app.Very easy to enter info and it does all of the math for you. Will do my taxes on here from now on!
Date published: 2021-02-20
Rated 4 out of 5 by
Ashley71 from
You pay for SOMETHING no matter what
The service is convenient regardless, I've been using it for years and never have a problem. Considering the pandemic and everyone's financial strain, I didn't appreciate the surprise "you must upgrade to accurately file your return" I understand if my return wasn't what Turbotax considers simple, however, it automatically selects the most expensive package and nearly cost me $200 total with state, federal and the charge for taking said fees from my return. You can choose to pay now but I'm not the only one who really can't swing unexpected expenses, that's a lot of money right now. Make your terms and qualifications for the free edition more clear and don't assume everyone wants and can afford your best package with all the bells and whistles. A better explanation of why I don't qualify for the free edition would be helpful too My biggest gripe was paying $70 to access a credit I qualified for that was less than half of the fee and no option to change it. Hopefully this doesn't happen again next year because otherwise I love the service and I know my friends and family do too.
Date published: 2021-02-20
Rated 5 out of 5 by
Meking2021 from
Turbo Tax is Awesome!
I have use Turbo Tax for many years, but this year we had different issue and your Live Expert Heidi was extremely helpful, walked me through the new parts I need to do and answered all of my questions and stay with me until I had everything in the right places. It took all the worry out of filing this year's taxes!! Thank you Turbo Tax!!!
Date published: 2021-02-20
Rated 5 out of 5 by
Trish boogie down from
Turbo tax was great and easy
My turbo tax rep was awsome! She was knowledgeable, polite and diligent in her job. She did an excellent job walking me through. Loved her personality as well! Great job!
Date published: 2021-02-20
Rated 1 out of 5 by
Lar93 from
Bad
I do not like how it is now having to pay for everything, I did not have to pay to file my federal and state taxes last year, and this year I had to pay to file my state and federal taxes. You do not have any other options, so naturally, YOU HAVE TO PAY FOR EVERYTHING!!!
Date published: 2021-02-20
Rated 5 out of 5 by
VDUB55 from
WORKS FOR ME YEAR AFTER YEAR
EASY THATS IT AND BEST PRICE I KNOW OF...............................................................................
Date published: 2021-02-20
Rated 5 out of 5 by
MemaD3 from
Easy and Helpful
I like the thoroughness of TurboTax and the ease of use. Also helpful is the downloading of previous years' info to save time in completing again. I'm glad TurboTax does the math for me. I have been using for at least ten years and have not had a problem in that time.
Date published: 2021-02-20
Rated 5 out of 5 by
Thomas F from
Turbotax, with online help, is awesome
I had to reach out to online assistance thru TT on 4 occasions - they were able to resolve all the issues.
Date published: 2021-02-20
Rated 5 out of 5 by
Yaboifree from
great for DIY step by step filing
It's good walking for walking you through the changes that happen year to year. As someone who works overseas, they are great at walking you thru the steps to ensure you get the max refunf amount possible.
Date published: 2021-02-20
Rated 5 out of 5 by
Gail01 from
Great Way to do Your Own Taxes
Easy for a retired person to understand and complete
All TurboTax® Offerings Reviews - Page 4014
Date published: 2021-02-20