TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Less satisfied this year I prepared my taxes like I have always done. This year I paid out of pocket for my returns and then when I proceeded to finalize everything my taxes would not process. I then added the Max for an additional 50 bucks and proceeded and was charge an additional 90 bucks to file and then my taxes finally went through. So, all in all I was charge $130 for my taxes. I will not be filing my taxes through Turbo Tax next year.
Date published: 2021-02-25
Rated 5 out of 5 by from I use Turbo Tax EVERY year Turbo Tax has been a lifesaver for my husband and I in making filing our taxes super easy. The step by step questions and mistake checker is always so simple. I always feel confident filing our taxes and in using this for 10 years now I have never been audited.
Date published: 2021-02-25
Rated 5 out of 5 by from GREAT PRODUCT EVERYTHING IS EASY AND CLEAR. I HAVE NEVER HAD A PROBLEM FILING WITH TURBO TAX. HEY AND IT IS NOT EXPENSIVE- CHEAPER THAN ANY TAX SERVICE.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Tax is the best It makes it so easy and efficient for me to file online all by myself
Date published: 2021-02-25
Rated 3 out of 5 by from Turbo tax over charged me. Everything was good except they charged me 190 dollars and I wasn't aware until the end. They would say, we can't continue unless you upgrade, etc.
Date published: 2021-02-25
Rated 5 out of 5 by from Always Easy I have used TurboTax to file my taxes the last five years. It's so easy. It only took a couple hours start to finish.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Very easy to do. My mom always did my taxes for me, she past away early in 2020. First time I ever did my taxes. You girls and guys made it simple. Only problem I had was to find out what I maid the year before. Once I did, like I said you guys and girls made it easy.
Date published: 2021-02-25
Rated 5 out of 5 by from Free is Not So Free!! All of the representatives I spoke with were courteous, knowledgeable, and helpful. The service was excellent, but the cost was half of what I got as a return.
Date published: 2021-02-25
Rated 5 out of 5 by from TURO TAX IS GREAT I SPOKE WITH ANGELA 2/25/2021 SHE WAS VERY KNOWLEDGABLE IN WHAT SHE DOES. SHE TOOK HER TIME WITH ME AND ALL MY QUESTIONS N ASSISTANCE WAS IN A TIMELY FASHION. ANGELA WAS GREAT
Date published: 2021-02-25
Rated 4 out of 5 by from Very easy Easygoing was not hard for me and I don't do computer well
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 4007
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Less satisfied this year I prepared my taxes like I have always done. This year I paid out of pocket for my returns and then when I proceeded to finalize everything my taxes would not process. I then added the Max for an additional 50 bucks and proceeded and was charge an additional 90 bucks to file and then my taxes finally went through. So, all in all I was charge $130 for my taxes. I will not be filing my taxes through Turbo Tax next year.
Date published: 2021-02-25
Rated 5 out of 5 by from I use Turbo Tax EVERY year Turbo Tax has been a lifesaver for my husband and I in making filing our taxes super easy. The step by step questions and mistake checker is always so simple. I always feel confident filing our taxes and in using this for 10 years now I have never been audited.
Date published: 2021-02-25
Rated 5 out of 5 by from GREAT PRODUCT EVERYTHING IS EASY AND CLEAR. I HAVE NEVER HAD A PROBLEM FILING WITH TURBO TAX. HEY AND IT IS NOT EXPENSIVE- CHEAPER THAN ANY TAX SERVICE.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Tax is the best It makes it so easy and efficient for me to file online all by myself
Date published: 2021-02-25
Rated 3 out of 5 by from Turbo tax over charged me. Everything was good except they charged me 190 dollars and I wasn't aware until the end. They would say, we can't continue unless you upgrade, etc.
Date published: 2021-02-25
Rated 5 out of 5 by from Always Easy I have used TurboTax to file my taxes the last five years. It's so easy. It only took a couple hours start to finish.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Very easy to do. My mom always did my taxes for me, she past away early in 2020. First time I ever did my taxes. You girls and guys made it simple. Only problem I had was to find out what I maid the year before. Once I did, like I said you guys and girls made it easy.
Date published: 2021-02-25
Rated 5 out of 5 by from Free is Not So Free!! All of the representatives I spoke with were courteous, knowledgeable, and helpful. The service was excellent, but the cost was half of what I got as a return.
Date published: 2021-02-25
Rated 5 out of 5 by from TURO TAX IS GREAT I SPOKE WITH ANGELA 2/25/2021 SHE WAS VERY KNOWLEDGABLE IN WHAT SHE DOES. SHE TOOK HER TIME WITH ME AND ALL MY QUESTIONS N ASSISTANCE WAS IN A TIMELY FASHION. ANGELA WAS GREAT
Date published: 2021-02-25
Rated 4 out of 5 by from Very easy Easygoing was not hard for me and I don't do computer well
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 4007