TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
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Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
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Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
IAMALIONESS from
EZ PZ
If you can read and follow simple instruction - you can file your own tax return. Turbo Tax helps you with every step along the way, and reviews your return and offers assistance to correct any and all errors. They also provide audit support - what else do you need?! Don't waste another dime on anyone else - do it yourself! EZ PZ!!!
Date published: 2021-02-24
Rated 5 out of 5 by
Jermeljamison from
Awesome people
Had a great experience and a great chat with the agent.
Date published: 2021-02-24
Rated 5 out of 5 by
Ashbug0814 from
Turbo Tax is the BEST
Quick and easy to file my returns. Everything was done in less than one hour
Date published: 2021-02-24
Rated 4 out of 5 by
Sheriff3 from
Mostly Easy To Use, Hard To Some Find Items Again
I completely filled out the federal and state returns. My state was to have a refund. When I clicked to sign and file, it did a final check and said one question on the state return was not answered - a yes or no question. It was not written clearly what it was in regard to, but said if yes then the following questions would need to be filled out. My AGI was listed automatically in the following questions so I selected yes and it kicked me out of the return, stating I needed to file by paper. There were no options to fix it to no, b/c at that point I realized I obviously answered it incorrectly, and wanted to still charge me $40 to file the return, plus now stated I didn’t owe money nor would I receive a refund, which was incorrect. I attempted online chat but it was a useless robot. I called and first was told by the automated system that I didn’t have a return filed (which I did not yet and selected the option for such), so I had to call back and it took forever to get ahold of a representative b/c the automated system was trying to be ‘helpful’. The guy I spoke with was not able to get anything straightened out but was very patient and walked me through everything, and he was able to get a refund set up for the state filing since I was no longer able to file it through this site. Overall the system walks you through everything, but really needs to be better about wording questions in laymen’s terms, especially considering most people pay to file through this site b/c it’s supposed to be easier and clearer than filing the paper forms.
Date published: 2021-02-24
Rated 4 out of 5 by
SetGraID from
TurboTax is awesome!
Great fast e-file! Simple, quick and easy. File for 0$ ! Been using TurboTax e-file for 6 years.
Date published: 2021-02-24
Rated 1 out of 5 by
Easymoneycali from
I was forced to pay $120 to file my taxes
They made me pay for deluxe to file my taxes. The deluxe package only was $40 dollars witch ended up being $120. Now there taking way to much out of my taxes when I didn’t use any features of the deluxe and I’m out of $120
Date published: 2021-02-24
Rated 5 out of 5 by
JACLADOOSBY from
Awesome
Had a hard time but i got it eventually overall was good
Date published: 2021-02-24
Rated 5 out of 5 by
Dylan Presley from
Takes the stress out of doing income taxes
Clear step by step instructions made it a smooth process
Date published: 2021-02-24
Rated 5 out of 5 by
guevis from
awesome
easy, very easy, easier than i though, less than an hour
Date published: 2021-02-24
Rated 5 out of 5 by
TechSavy111 from
Really great service!
Very user friendly and easy to follow steps. Only things are: it made me add in a 2nd income when I didn't have more than one job, and they started charging $40 to file state taxes when I already owe $50. Just another way to jab the knife a bit deeper
All TurboTax® Offerings Reviews - Page 3945
Date published: 2021-02-24
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
IAMALIONESS from
EZ PZ
If you can read and follow simple instruction - you can file your own tax return. Turbo Tax helps you with every step along the way, and reviews your return and offers assistance to correct any and all errors. They also provide audit support - what else do you need?! Don't waste another dime on anyone else - do it yourself! EZ PZ!!!
Date published: 2021-02-24
Rated 5 out of 5 by
Jermeljamison from
Awesome people
Had a great experience and a great chat with the agent.
Date published: 2021-02-24
Rated 5 out of 5 by
Ashbug0814 from
Turbo Tax is the BEST
Quick and easy to file my returns. Everything was done in less than one hour
Date published: 2021-02-24
Rated 4 out of 5 by
Sheriff3 from
Mostly Easy To Use, Hard To Some Find Items Again
I completely filled out the federal and state returns. My state was to have a refund. When I clicked to sign and file, it did a final check and said one question on the state return was not answered - a yes or no question. It was not written clearly what it was in regard to, but said if yes then the following questions would need to be filled out. My AGI was listed automatically in the following questions so I selected yes and it kicked me out of the return, stating I needed to file by paper. There were no options to fix it to no, b/c at that point I realized I obviously answered it incorrectly, and wanted to still charge me $40 to file the return, plus now stated I didn’t owe money nor would I receive a refund, which was incorrect. I attempted online chat but it was a useless robot. I called and first was told by the automated system that I didn’t have a return filed (which I did not yet and selected the option for such), so I had to call back and it took forever to get ahold of a representative b/c the automated system was trying to be ‘helpful’. The guy I spoke with was not able to get anything straightened out but was very patient and walked me through everything, and he was able to get a refund set up for the state filing since I was no longer able to file it through this site. Overall the system walks you through everything, but really needs to be better about wording questions in laymen’s terms, especially considering most people pay to file through this site b/c it’s supposed to be easier and clearer than filing the paper forms.
Date published: 2021-02-24
Rated 4 out of 5 by
SetGraID from
TurboTax is awesome!
Great fast e-file! Simple, quick and easy. File for 0$ ! Been using TurboTax e-file for 6 years.
Date published: 2021-02-24
Rated 1 out of 5 by
Easymoneycali from
I was forced to pay $120 to file my taxes
They made me pay for deluxe to file my taxes. The deluxe package only was $40 dollars witch ended up being $120. Now there taking way to much out of my taxes when I didn’t use any features of the deluxe and I’m out of $120
Date published: 2021-02-24
Rated 5 out of 5 by
JACLADOOSBY from
Awesome
Had a hard time but i got it eventually overall was good
Date published: 2021-02-24
Rated 5 out of 5 by
Dylan Presley from
Takes the stress out of doing income taxes
Clear step by step instructions made it a smooth process
Date published: 2021-02-24
Rated 5 out of 5 by
guevis from
awesome
easy, very easy, easier than i though, less than an hour
Date published: 2021-02-24
Rated 5 out of 5 by
TechSavy111 from
Really great service!
Very user friendly and easy to follow steps. Only things are: it made me add in a 2nd income when I didn't have more than one job, and they started charging $40 to file state taxes when I already owe $50. Just another way to jab the knife a bit deeper
All TurboTax® Offerings Reviews - Page 3945
Date published: 2021-02-24