TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from turbo tax review great product would recommend to others Have used product since 2012
Date published: 2021-02-16
Rated 5 out of 5 by from Makes Filing Taxes Easy I have been filing with Turbotax for a few years and it makes filing much easier regardless of what forms I receive. There is someone to answer my questions and once I input the information on the forms (or have them imported from the website) everything is filled out for me.
Date published: 2021-02-16
Rated 4 out of 5 by from It's easy to use, but hard to use a discount It is very easy to use TurboTax, however every year I get a discount from my bank and it never works. Very annoying!
Date published: 2021-02-16
Rated 5 out of 5 by from Saves me a ton of money every year! I have been using Turbo Tax for more than 20 years.
Date published: 2021-02-16
Rated 5 out of 5 by from TURBO TAX IS AWESOME WALKED ME THROUGH EVERY STEP ON THE WAY. WHY PAY SOMEOINE WHEN YOU CAN DO IT FREE,SIMPLE AND EASY.
Date published: 2021-02-16
Rated 5 out of 5 by from User Friendly Super user friendly and fast. I am so happy that I was able to file my taxes for free!
Date published: 2021-02-16
Rated 5 out of 5 by from lifetime customer I recommend anyone filing taxes for the first time to start out with Turbo Tax
Date published: 2021-02-16
Rated 4 out of 5 by from Easy I't easy and doesn't take that long.Very convenient.
Date published: 2021-02-16
Rated 2 out of 5 by from Hidden Fees All Over I generally like the Turbotax interface, and can understand the business motive to get people to upgrade services. However, I attempted to resolve a Turbotax issue with customer service and was unable to, unless I paid the upgrade fee to talk to a tax advisor. This was an interface issue with the Turbotax platform which generated the incorrect information on the return forms! When I checked them *before* filing, I caught the mistake, but, because I had paid already, couldn't change the return. It's a catch-22 situation baked right into the platform to get people: you can't check the return documents until you pay, and if there's an issue, you can't resolve because you already paid. Terrible.
Date published: 2021-02-16
Rated 4 out of 5 by from Turbo tax is great It's okay and kinda hard to understand questions but I did my best
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3924
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax review great product would recommend to others Have used product since 2012
Date published: 2021-02-16
Rated 5 out of 5 by from Makes Filing Taxes Easy I have been filing with Turbotax for a few years and it makes filing much easier regardless of what forms I receive. There is someone to answer my questions and once I input the information on the forms (or have them imported from the website) everything is filled out for me.
Date published: 2021-02-16
Rated 4 out of 5 by from It's easy to use, but hard to use a discount It is very easy to use TurboTax, however every year I get a discount from my bank and it never works. Very annoying!
Date published: 2021-02-16
Rated 5 out of 5 by from Saves me a ton of money every year! I have been using Turbo Tax for more than 20 years.
Date published: 2021-02-16
Rated 5 out of 5 by from TURBO TAX IS AWESOME WALKED ME THROUGH EVERY STEP ON THE WAY. WHY PAY SOMEOINE WHEN YOU CAN DO IT FREE,SIMPLE AND EASY.
Date published: 2021-02-16
Rated 5 out of 5 by from User Friendly Super user friendly and fast. I am so happy that I was able to file my taxes for free!
Date published: 2021-02-16
Rated 5 out of 5 by from lifetime customer I recommend anyone filing taxes for the first time to start out with Turbo Tax
Date published: 2021-02-16
Rated 4 out of 5 by from Easy I't easy and doesn't take that long.Very convenient.
Date published: 2021-02-16
Rated 2 out of 5 by from Hidden Fees All Over I generally like the Turbotax interface, and can understand the business motive to get people to upgrade services. However, I attempted to resolve a Turbotax issue with customer service and was unable to, unless I paid the upgrade fee to talk to a tax advisor. This was an interface issue with the Turbotax platform which generated the incorrect information on the return forms! When I checked them *before* filing, I caught the mistake, but, because I had paid already, couldn't change the return. It's a catch-22 situation baked right into the platform to get people: you can't check the return documents until you pay, and if there's an issue, you can't resolve because you already paid. Terrible.
Date published: 2021-02-16
Rated 4 out of 5 by from Turbo tax is great It's okay and kinda hard to understand questions but I did my best
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3924