TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Not Free Last year the service was free, not so this year. I had to upgrade to Deluxe so that I could file. Not expected nor appreciated.
Date published: 2021-02-23
Rated 5 out of 5 by from retiree This was easy and helpful it covered everything, and I would used it again next year.
Date published: 2021-02-23
Rated 5 out of 5 by from awesome live agents were very good answering my question or concerns
Date published: 2021-02-23
Rated 5 out of 5 by from Great help and guidance!! Very easy and not stress thanks to the help and guidance through the required documents.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbor tax is great Very helpful but getting too many hints and popups that are not needed for most returns.
Date published: 2021-02-23
Rated 2 out of 5 by from Really rough software updates this year! I typically use turbotax to submit my tax return...this year my state return was rejected due to a software glitch and I ultimately ended up having to delete and resubmit my return. The website says it wouldn't charge me for resubmitting but I ended up having to pay an additional $40 to submit my state return even though the error wasn't my fault. Ill be shopping around for a new tax filing service.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax makes filing taxes fun!! This is my first time using TurboTax and I must say it was fun! They make it so easy that all of that stress about filing was for nothing! Thank you TurboTax for making my life a little easier!!
Date published: 2021-02-23
Rated 4 out of 5 by from Virtually everything is painless The only confusing aspect of TurboTax is when the app brings up old W-2's that are no longer prevalent to current employment. Luckily, I had someone to assist me with my questions, but even fixing the problem wasn't the shortest or easiest path in the world. Just....mildly frustrating...that's all. Overall, the app is worth the time and money to file taxes in my opinion. This is just my second year, but it still treats me well and my girlfriend switched from going to H&R Block to filing with TurboTax. She says out of all the times she's filed, this is by far the simplest method she's used.
Date published: 2021-02-23
Rated 4 out of 5 by from Easy file Seems like a good site and easy to file does the work for you. filed last year with turbotax and easy every year
Date published: 2021-02-23
Rated 5 out of 5 by from Love Turbo Tax Love how it is very easy, simple, and self explaining.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 3786
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Not Free Last year the service was free, not so this year. I had to upgrade to Deluxe so that I could file. Not expected nor appreciated.
Date published: 2021-02-23
Rated 5 out of 5 by from retiree This was easy and helpful it covered everything, and I would used it again next year.
Date published: 2021-02-23
Rated 5 out of 5 by from awesome live agents were very good answering my question or concerns
Date published: 2021-02-23
Rated 5 out of 5 by from Great help and guidance!! Very easy and not stress thanks to the help and guidance through the required documents.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbor tax is great Very helpful but getting too many hints and popups that are not needed for most returns.
Date published: 2021-02-23
Rated 2 out of 5 by from Really rough software updates this year! I typically use turbotax to submit my tax return...this year my state return was rejected due to a software glitch and I ultimately ended up having to delete and resubmit my return. The website says it wouldn't charge me for resubmitting but I ended up having to pay an additional $40 to submit my state return even though the error wasn't my fault. Ill be shopping around for a new tax filing service.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax makes filing taxes fun!! This is my first time using TurboTax and I must say it was fun! They make it so easy that all of that stress about filing was for nothing! Thank you TurboTax for making my life a little easier!!
Date published: 2021-02-23
Rated 4 out of 5 by from Virtually everything is painless The only confusing aspect of TurboTax is when the app brings up old W-2's that are no longer prevalent to current employment. Luckily, I had someone to assist me with my questions, but even fixing the problem wasn't the shortest or easiest path in the world. Just....mildly frustrating...that's all. Overall, the app is worth the time and money to file taxes in my opinion. This is just my second year, but it still treats me well and my girlfriend switched from going to H&R Block to filing with TurboTax. She says out of all the times she's filed, this is by far the simplest method she's used.
Date published: 2021-02-23
Rated 4 out of 5 by from Easy file Seems like a good site and easy to file does the work for you. filed last year with turbotax and easy every year
Date published: 2021-02-23
Rated 5 out of 5 by from Love Turbo Tax Love how it is very easy, simple, and self explaining.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 3786