TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboTax Is Outstanding! Have used this service for years. It is always correct!
Date published: 2021-02-22
Rated 5 out of 5 by from John was Awesome!!! First off i think everyone did the best and really love what they do; however, John was the only agent who truly got the ball rolling for me and made me feel he was confident about my results. thanks everyone tho.
Date published: 2021-02-22
Rated 5 out of 5 by from easy setup Features are easy to understand. I like helpful dialogue boxes to explain things
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax! Is wonderful!! I'm mad I can't remember the name of my Tax Expert and I literally just got off the phone with her!! (I have a really bad memory). I don't know anything about taxes and yet she answered every question I had and then some :3
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is the best They have the best customer service the agent that I spoke with really help me and guide me through what I needed thanks to TurboTax I was able to file my taxes
Date published: 2021-02-22
Rated 2 out of 5 by from TurboTax is not free TurbooTax charges too much. It is very convenient though
Date published: 2021-02-22
Rated 5 out of 5 by from TRUSTED It was a little tricky when I had to find my 16 digit code since I updated it before signing in. So sign in prior to checking for or accepting updates.
Date published: 2021-02-22
Rated 5 out of 5 by from Quite Happy overall I have not done my own taxes for +20 years. This takes some study and patience, and you really need to have all your documents lined-up. I am quite pleased with the way the program is laid-out, the assists available, and being able to save and return. I'll use this next year!
Date published: 2021-02-22
Rated 5 out of 5 by from Very Satisfied The customer service was very professional and helpful when needed. I feel I was able to maximize my return amount, and had the confidence to file by myself.
Date published: 2021-02-22
Rated 2 out of 5 by from Delux tax fees I do not like that because I have a HSA i was forced to upgrade for forty dollars. That would have been acceptable if I didn't have to pay two extra fees for reviewing my state tax and for having the money taken out of my refund. That is a ridiculous convenience fee. If the convenience was maybe five or six dollars that would be much more acceptable. I did every single thing on my own. If I didn't have the HSA my refund revuew would have been free, and I definitely should not have had to pay anything for my state tax when it had to be reviewed FREE on the basic version for the exact same way.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3765
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax Is Outstanding! Have used this service for years. It is always correct!
Date published: 2021-02-22
Rated 5 out of 5 by from John was Awesome!!! First off i think everyone did the best and really love what they do; however, John was the only agent who truly got the ball rolling for me and made me feel he was confident about my results. thanks everyone tho.
Date published: 2021-02-22
Rated 5 out of 5 by from easy setup Features are easy to understand. I like helpful dialogue boxes to explain things
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax! Is wonderful!! I'm mad I can't remember the name of my Tax Expert and I literally just got off the phone with her!! (I have a really bad memory). I don't know anything about taxes and yet she answered every question I had and then some :3
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is the best They have the best customer service the agent that I spoke with really help me and guide me through what I needed thanks to TurboTax I was able to file my taxes
Date published: 2021-02-22
Rated 2 out of 5 by from TurboTax is not free TurbooTax charges too much. It is very convenient though
Date published: 2021-02-22
Rated 5 out of 5 by from TRUSTED It was a little tricky when I had to find my 16 digit code since I updated it before signing in. So sign in prior to checking for or accepting updates.
Date published: 2021-02-22
Rated 5 out of 5 by from Quite Happy overall I have not done my own taxes for +20 years. This takes some study and patience, and you really need to have all your documents lined-up. I am quite pleased with the way the program is laid-out, the assists available, and being able to save and return. I'll use this next year!
Date published: 2021-02-22
Rated 5 out of 5 by from Very Satisfied The customer service was very professional and helpful when needed. I feel I was able to maximize my return amount, and had the confidence to file by myself.
Date published: 2021-02-22
Rated 2 out of 5 by from Delux tax fees I do not like that because I have a HSA i was forced to upgrade for forty dollars. That would have been acceptable if I didn't have to pay two extra fees for reviewing my state tax and for having the money taken out of my refund. That is a ridiculous convenience fee. If the convenience was maybe five or six dollars that would be much more acceptable. I did every single thing on my own. If I didn't have the HSA my refund revuew would have been free, and I definitely should not have had to pay anything for my state tax when it had to be reviewed FREE on the basic version for the exact same way.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3765