TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Never using TurboTax again in my life. It made me pay 300$ to even get my tax return in the first place and now it keeps rejecting my return when I’ve done everything correctly several times.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo tax is great! Turbo tax is an excellent website. The site is easy to use and understand. The process was efficient and effective.
Date published: 2021-02-26
Rated 5 out of 5 by from so easy to use so amazing i love turbo tax. It really breaks down doing your own taxes to a point anyone could do it. I will keep coming back
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo tax was easy and fast Used turbo tax every year. Great product easy to use and complete.
Date published: 2021-02-26
Rated 3 out of 5 by from taxes i hate taxes. even though i did on here last year, not enough info was transferred to this year. this is already frustrating enough and turbo tax didnt make it much easier.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is way more convenient and cheaper than going to a tax professional. It is also very easy to use.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is great! Fast and easy. It took less than an hour! The app is easy to navigate and the help categories explains everything in simple terms.
Date published: 2021-02-26
Rated 2 out of 5 by from Turbo Tax to expensive Just cost to much. Easy to use but takes away from your tefunf
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax Live was Great! Only two minor comments I used the TurboTax Live Delux this year and all-in it was great. I really liked having the opportunity to talk to someone about what my issues were. To be fair I think this was way more helpful than signing up for the TurboTax MAX audit defense. The live CPA's I talked to were very helpful and gave me great advice.So much so that I held off to file my taxes so I get avoid any hassle down the road. Not only that but they took their time and I did not feel rushed like they were just trying to get me off the phone like some customer service rep. Overall they get 5 stars. I only have two complaints: 1) They did not seem very knowledgeable about Au Pair child care and almost sent me down the road of applying for an EIN which I did not need to do. I did my own research prior to and during the call to confirm this was not needed. However, you can blame this on Turbotax software as well as it would be easy for them to add a few extra questions to get it right. 2) For the Turbotax Software does not ask about the Solar or other energy tax credits you have to hunt for it. With such a big dollar amount 26% you would think there would be at least one question about this.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is helpfil makes it easy to go through everything and the update is so much better.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3742
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Never using TurboTax again in my life. It made me pay 300$ to even get my tax return in the first place and now it keeps rejecting my return when I’ve done everything correctly several times.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo tax is great! Turbo tax is an excellent website. The site is easy to use and understand. The process was efficient and effective.
Date published: 2021-02-26
Rated 5 out of 5 by from so easy to use so amazing i love turbo tax. It really breaks down doing your own taxes to a point anyone could do it. I will keep coming back
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo tax was easy and fast Used turbo tax every year. Great product easy to use and complete.
Date published: 2021-02-26
Rated 3 out of 5 by from taxes i hate taxes. even though i did on here last year, not enough info was transferred to this year. this is already frustrating enough and turbo tax didnt make it much easier.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is way more convenient and cheaper than going to a tax professional. It is also very easy to use.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is great! Fast and easy. It took less than an hour! The app is easy to navigate and the help categories explains everything in simple terms.
Date published: 2021-02-26
Rated 2 out of 5 by from Turbo Tax to expensive Just cost to much. Easy to use but takes away from your tefunf
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax Live was Great! Only two minor comments I used the TurboTax Live Delux this year and all-in it was great. I really liked having the opportunity to talk to someone about what my issues were. To be fair I think this was way more helpful than signing up for the TurboTax MAX audit defense. The live CPA's I talked to were very helpful and gave me great advice.So much so that I held off to file my taxes so I get avoid any hassle down the road. Not only that but they took their time and I did not feel rushed like they were just trying to get me off the phone like some customer service rep. Overall they get 5 stars. I only have two complaints: 1) They did not seem very knowledgeable about Au Pair child care and almost sent me down the road of applying for an EIN which I did not need to do. I did my own research prior to and during the call to confirm this was not needed. However, you can blame this on Turbotax software as well as it would be easy for them to add a few extra questions to get it right. 2) For the Turbotax Software does not ask about the Solar or other energy tax credits you have to hunt for it. With such a big dollar amount 26% you would think there would be at least one question about this.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is helpfil makes it easy to go through everything and the update is so much better.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3742