TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from its a great time saver Its super helpful and very explanatory to someone simple minded like myself. Just cuts through the jargon.
Date published: 2021-02-16
Rated 5 out of 5 by from turbotax east to do Have been using turbotax for many many years. Great system easy do use. Never had any problems with it.
Date published: 2021-02-16
Rated 4 out of 5 by from great easy,if you"re asking my rating of your services and i reply then it shouldn"t be a writing limit of so many characters.if i say great then please accept that and am saying that what it was....great
Date published: 2021-02-16
Rated 3 out of 5 by from Really good, but two first-time issues Overall, went really well as usual, but I did have two unusual issues this year. One, it advised that I qualified for both stimulus checks and I did not. The other was that it indicated that my employer made an error, overpaying SS taxes, which they did not.
Date published: 2021-02-16
Rated 5 out of 5 by from easy Did my federal and state tax returns and filed them before work this morning. Turbo Tax prompts make it easy. Feel confident that we got the maximum return.
Date published: 2021-02-16
Rated 5 out of 5 by from Easy to use easy to use especially with this past year with all the nonsense happening in the world
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is wonderful It’s so easy and stress free to use while doing your own taxes
Date published: 2021-02-16
Rated 3 out of 5 by from Had issues E-filing It was very easy to go through all the steps. Some of the questions were over my head, but they put a little explanation you can read if you don't understand something. Sort of helpful. I felt confident that I didn't make any mistakes. The only problem I had was e-filing my return. It got rejected 4 times. It kept saying my AGI (that was "needed" to prove I was me) wasn't the same as what they had from the year before. It was right. They even drew the number in for me and they were right. You would think after having to put in your driver's license number, date of birth, social security number, etc... they would know I was who I said I was without having that requirement. I ended up having to print off my returns and mailing them in. Totally upsetting. Turbo Tax please stop making it so difficult to e-file!!
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo tax is awesome Awesome very easy to use , make sure you have last years AGI. Very straight forward , easy to complete and always some one hand to help
Date published: 2021-02-16
Rated 4 out of 5 by from I love turbo tax but...they change the mail in Only issue I had was I hit the mail in option and the next screen said E-file with a change option. I hit next and it efiled my return. Yikes. Please make the selection a one-step process. Luckily it was rejected and I went back and did the 2 step process . click mail...next screen MUST hit change...and select mail in (again).
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3710
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from its a great time saver Its super helpful and very explanatory to someone simple minded like myself. Just cuts through the jargon.
Date published: 2021-02-16
Rated 5 out of 5 by from turbotax east to do Have been using turbotax for many many years. Great system easy do use. Never had any problems with it.
Date published: 2021-02-16
Rated 4 out of 5 by from great easy,if you"re asking my rating of your services and i reply then it shouldn"t be a writing limit of so many characters.if i say great then please accept that and am saying that what it was....great
Date published: 2021-02-16
Rated 3 out of 5 by from Really good, but two first-time issues Overall, went really well as usual, but I did have two unusual issues this year. One, it advised that I qualified for both stimulus checks and I did not. The other was that it indicated that my employer made an error, overpaying SS taxes, which they did not.
Date published: 2021-02-16
Rated 5 out of 5 by from easy Did my federal and state tax returns and filed them before work this morning. Turbo Tax prompts make it easy. Feel confident that we got the maximum return.
Date published: 2021-02-16
Rated 5 out of 5 by from Easy to use easy to use especially with this past year with all the nonsense happening in the world
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is wonderful It’s so easy and stress free to use while doing your own taxes
Date published: 2021-02-16
Rated 3 out of 5 by from Had issues E-filing It was very easy to go through all the steps. Some of the questions were over my head, but they put a little explanation you can read if you don't understand something. Sort of helpful. I felt confident that I didn't make any mistakes. The only problem I had was e-filing my return. It got rejected 4 times. It kept saying my AGI (that was "needed" to prove I was me) wasn't the same as what they had from the year before. It was right. They even drew the number in for me and they were right. You would think after having to put in your driver's license number, date of birth, social security number, etc... they would know I was who I said I was without having that requirement. I ended up having to print off my returns and mailing them in. Totally upsetting. Turbo Tax please stop making it so difficult to e-file!!
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo tax is awesome Awesome very easy to use , make sure you have last years AGI. Very straight forward , easy to complete and always some one hand to help
Date published: 2021-02-16
Rated 4 out of 5 by from I love turbo tax but...they change the mail in Only issue I had was I hit the mail in option and the next screen said E-file with a change option. I hit next and it efiled my return. Yikes. Please make the selection a one-step process. Luckily it was rejected and I went back and did the 2 step process . click mail...next screen MUST hit change...and select mail in (again).
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3710