TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from It Works as Advertised. What more can ya ask for Reasonably well. Although I had to enter some information twice. Especially when they change a Pension Supplier.
Date published: 2021-02-21
Rated 5 out of 5 by from Best edition of filing yet Easy to follow, easy to understand, e-Filing was easy as well
Date published: 2021-02-21
Rated 5 out of 5 by from I find easy to use Overall was great feeling at end all was in place, I did use a live person once through the process, did not help much, afterwards I did figure what to do.
Date published: 2021-02-21
Rated 4 out of 5 by from It is pretty good, however is always adding stuff I liked how easy everything is I just disliked how it kept trying to add on features I didn't want
Date published: 2021-02-21
Rated 3 out of 5 by from Forced into Premier Turbotax is always super useful when you make as little as I do but they're getting really good at forcing people to pay for more features than they need. I ended up needing to pay for premier even though I'm in the lowest tax bracket and only took the standard deduction. Overall, it ended up costing me $140 (since I had to file two different states). Had I know it was going to cost me that much, I would have gone elsewhere but they didn't make it clear until all my info was entered and the forms had been reviewed.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is so easy to use Turbo Tax is so easy to use. It takes you step by step, asking questions to assist you with getting the biggest refund, if you are eligible.
Date published: 2021-02-21
Rated 4 out of 5 by from TAX OK BUT NEXT YEAR WILL GET ANOTHER COMPANY EVERY THING GOOD EXCEPT THE $40.00 YOU CHARGED FOR PAYING OUT MY REFUND. I WILL USE SOMEONE ELSE NEXT YEAR. THANKS
Date published: 2021-02-21
Rated 5 out of 5 by from Great Customer Service The customer Service Representative helped me resolve some problems quickly. She was very nice and proficient and her instructions were clear.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax Great TurboTax is a user-friendly program, making it simple for me to file both returns on my own.
Date published: 2021-02-21
Rated 3 out of 5 by from Declining in user friendliness.... For years, I have felt that the state product is overpriced and requires the user to know more about the tax law and forms than should be necessary. It is buggy and requires the user to manually delete forms that aren't applicable, in order to proceed. I know there are a lot of states to deal with, but feel Intuit should invest more resources in ensuring they work smoothly and actually provide the level of insulation that their federal product does.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3643
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from It Works as Advertised. What more can ya ask for Reasonably well. Although I had to enter some information twice. Especially when they change a Pension Supplier.
Date published: 2021-02-21
Rated 5 out of 5 by from Best edition of filing yet Easy to follow, easy to understand, e-Filing was easy as well
Date published: 2021-02-21
Rated 5 out of 5 by from I find easy to use Overall was great feeling at end all was in place, I did use a live person once through the process, did not help much, afterwards I did figure what to do.
Date published: 2021-02-21
Rated 4 out of 5 by from It is pretty good, however is always adding stuff I liked how easy everything is I just disliked how it kept trying to add on features I didn't want
Date published: 2021-02-21
Rated 3 out of 5 by from Forced into Premier Turbotax is always super useful when you make as little as I do but they're getting really good at forcing people to pay for more features than they need. I ended up needing to pay for premier even though I'm in the lowest tax bracket and only took the standard deduction. Overall, it ended up costing me $140 (since I had to file two different states). Had I know it was going to cost me that much, I would have gone elsewhere but they didn't make it clear until all my info was entered and the forms had been reviewed.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is so easy to use Turbo Tax is so easy to use. It takes you step by step, asking questions to assist you with getting the biggest refund, if you are eligible.
Date published: 2021-02-21
Rated 4 out of 5 by from TAX OK BUT NEXT YEAR WILL GET ANOTHER COMPANY EVERY THING GOOD EXCEPT THE $40.00 YOU CHARGED FOR PAYING OUT MY REFUND. I WILL USE SOMEONE ELSE NEXT YEAR. THANKS
Date published: 2021-02-21
Rated 5 out of 5 by from Great Customer Service The customer Service Representative helped me resolve some problems quickly. She was very nice and proficient and her instructions were clear.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax Great TurboTax is a user-friendly program, making it simple for me to file both returns on my own.
Date published: 2021-02-21
Rated 3 out of 5 by from Declining in user friendliness.... For years, I have felt that the state product is overpriced and requires the user to know more about the tax law and forms than should be necessary. It is buggy and requires the user to manually delete forms that aren't applicable, in order to proceed. I know there are a lot of states to deal with, but feel Intuit should invest more resources in ensuring they work smoothly and actually provide the level of insulation that their federal product does.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3643