TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax gives us peace of mind! Love the "learn more" hyper links. The program is intuitive and seemless.
Date published: 2021-02-19
Rated 3 out of 5 by from Doesn't tell me where the mistake is -refiling I thought everything worked as planned and then I received an email telling me my state return was rejected. IT NEVER SHOWED ME WHERE THE MISTAKE WAS SO I COULD CORRECT IT AND REFILE. I'm not a mind-reader.
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax excellent program and easy to understand, excellent customer service and professional services
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy to understand Layout was easy to follow and there were a lot of helpful bits of information along the way.
Date published: 2021-02-19
Rated 5 out of 5 by from Over 2 Decades and Counting I have used Turbo Tax exclusively since the late 1990's. Some years are easier than others, but it is always 100% simpler and less stressful than doing it on paper, or trusting a stranger. I have used their chat function many times to clarify information or ask for help, and they are always knowledgeable, professional and personable!
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax Easy Peasy! Super easy and user friendly to use and the best part, its free!!
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is great I love that it was easy to understand and do myself
Date published: 2021-02-19
Rated 3 out of 5 by from Pretty good I enjoy learning about my taxes more in depth while I do them that is why I chose TurboTax, I feel the fees are a little high but knowing and verifying that they are done and done right makes it worth it.
Date published: 2021-02-19
Rated 5 out of 5 by from easy to use I Had a easy time using this website love how it helps you every step of the way
Date published: 2021-02-19
Rated 2 out of 5 by from Automatic Form Imports Are Not Foolproof It was obnoxious that I could not simply import a pdf of one of my 1099 forms. TurboTax complained that the zip code was incorrect in the imported fields in the form, but the actual error was with the detected state. However I was not allowed to enter the correct state - it only allowed me to change the zip code and did not allow me to address the mistakenly imported state. I had to go back and remove the entire form in my wages and income section and then type in the information by hand, wasting time and defeating the purpose of uploading my tax documents. The process to amend fields from imported documents shouldn't be so finicky, especially for a paid product.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3617
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax gives us peace of mind! Love the "learn more" hyper links. The program is intuitive and seemless.
Date published: 2021-02-19
Rated 3 out of 5 by from Doesn't tell me where the mistake is -refiling I thought everything worked as planned and then I received an email telling me my state return was rejected. IT NEVER SHOWED ME WHERE THE MISTAKE WAS SO I COULD CORRECT IT AND REFILE. I'm not a mind-reader.
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax excellent program and easy to understand, excellent customer service and professional services
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy to understand Layout was easy to follow and there were a lot of helpful bits of information along the way.
Date published: 2021-02-19
Rated 5 out of 5 by from Over 2 Decades and Counting I have used Turbo Tax exclusively since the late 1990's. Some years are easier than others, but it is always 100% simpler and less stressful than doing it on paper, or trusting a stranger. I have used their chat function many times to clarify information or ask for help, and they are always knowledgeable, professional and personable!
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax Easy Peasy! Super easy and user friendly to use and the best part, its free!!
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is great I love that it was easy to understand and do myself
Date published: 2021-02-19
Rated 3 out of 5 by from Pretty good I enjoy learning about my taxes more in depth while I do them that is why I chose TurboTax, I feel the fees are a little high but knowing and verifying that they are done and done right makes it worth it.
Date published: 2021-02-19
Rated 5 out of 5 by from easy to use I Had a easy time using this website love how it helps you every step of the way
Date published: 2021-02-19
Rated 2 out of 5 by from Automatic Form Imports Are Not Foolproof It was obnoxious that I could not simply import a pdf of one of my 1099 forms. TurboTax complained that the zip code was incorrect in the imported fields in the form, but the actual error was with the detected state. However I was not allowed to enter the correct state - it only allowed me to change the zip code and did not allow me to address the mistakenly imported state. I had to go back and remove the entire form in my wages and income section and then type in the information by hand, wasting time and defeating the purpose of uploading my tax documents. The process to amend fields from imported documents shouldn't be so finicky, especially for a paid product.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3617