TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax is awsome all the cpas are so nice and very helpful very much appreciate them
Date published: 2021-02-17
Rated 4 out of 5 by from 20 yrs Turbo User I am a long time customer and I like the way questions are asked to help with taxes as always. In prior years, I liked being able to go exactly to the section I wanted. Please add that feature back in, as a drop down menu. The help feature worked in all aspects, except for filing Married Separate. Please add more help in that section. Again, long time customer. Keep me loyal!
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Awesome! I have been using Turbo Tax for over 15 years and it gets better every year. I went to a CPA a couple of years ago and the only difference was that it cost about 3 times as much as Turbo Tax!
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Awesome I had to do tax returns jointly with my wife and her small business and I was very pleased with Turbo Tax. It was easier than I expected and I am relieved that it is done and is checked by experts before it was submitted. I wanted to e-file this year for the first time since last year's paper federal return took over 10 months to be processed.
Date published: 2021-02-17
Rated 2 out of 5 by from Why was it so hard to pay Intuit $20 I've been using Turbotax for more than 20 years. Filling out my federal and state tax returns was relatively easy as usual, but it took me almost an hour to pay Intuit $20 so I could file my state returns. Multiple attempts to reset my password only to get the error message "Hmm. . . Looks like we've hit a snag please try again later. Your online support doesn't show that error message. When I called, I was told in between lengthy hold times that my only option was to start over and complete new returns. I explained multiple times that my returns were complete and I was only trying to e-file. Eventually I got an email saying that my password had been reset even though I continued to get the error message when trying to reset it. I tried the new password and it finally worked. Returns are filed now, but it was more of a hassle to pay Intuit $20 to file a state return than to complete an itemized return in the first place.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is so user friendly! Everything was very self explanatory. This year I did not use a live expert, but I have in the past and they are excellent!
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome There was an issue they let me know and we fixed it
Date published: 2021-02-17
Rated 5 out of 5 by from My experience with your associate was excellent !! The lady who helped me was knowledgeable and very patient
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is Easy! I started using Turbo Tax 3 years ago. I love it! They give you step by step instructions and they can import your W-2. It is a little more expensive than I was paying to have someone else fix them but I enjoy doing it myself so I can see and understand the process. The best part is it is so convenient. I can sit at home and have them done in an hour. Instead of making an appointment and having to wait on someone else to get them done.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is so easy to use. Very satisfied navigating through the steps.The cost is fair. The calculations were in agreement with mine
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 3550
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax is awsome all the cpas are so nice and very helpful very much appreciate them
Date published: 2021-02-17
Rated 4 out of 5 by from 20 yrs Turbo User I am a long time customer and I like the way questions are asked to help with taxes as always. In prior years, I liked being able to go exactly to the section I wanted. Please add that feature back in, as a drop down menu. The help feature worked in all aspects, except for filing Married Separate. Please add more help in that section. Again, long time customer. Keep me loyal!
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Awesome! I have been using Turbo Tax for over 15 years and it gets better every year. I went to a CPA a couple of years ago and the only difference was that it cost about 3 times as much as Turbo Tax!
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Awesome I had to do tax returns jointly with my wife and her small business and I was very pleased with Turbo Tax. It was easier than I expected and I am relieved that it is done and is checked by experts before it was submitted. I wanted to e-file this year for the first time since last year's paper federal return took over 10 months to be processed.
Date published: 2021-02-17
Rated 2 out of 5 by from Why was it so hard to pay Intuit $20 I've been using Turbotax for more than 20 years. Filling out my federal and state tax returns was relatively easy as usual, but it took me almost an hour to pay Intuit $20 so I could file my state returns. Multiple attempts to reset my password only to get the error message "Hmm. . . Looks like we've hit a snag please try again later. Your online support doesn't show that error message. When I called, I was told in between lengthy hold times that my only option was to start over and complete new returns. I explained multiple times that my returns were complete and I was only trying to e-file. Eventually I got an email saying that my password had been reset even though I continued to get the error message when trying to reset it. I tried the new password and it finally worked. Returns are filed now, but it was more of a hassle to pay Intuit $20 to file a state return than to complete an itemized return in the first place.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is so user friendly! Everything was very self explanatory. This year I did not use a live expert, but I have in the past and they are excellent!
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome There was an issue they let me know and we fixed it
Date published: 2021-02-17
Rated 5 out of 5 by from My experience with your associate was excellent !! The lady who helped me was knowledgeable and very patient
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is Easy! I started using Turbo Tax 3 years ago. I love it! They give you step by step instructions and they can import your W-2. It is a little more expensive than I was paying to have someone else fix them but I enjoy doing it myself so I can see and understand the process. The best part is it is so convenient. I can sit at home and have them done in an hour. Instead of making an appointment and having to wait on someone else to get them done.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is so easy to use. Very satisfied navigating through the steps.The cost is fair. The calculations were in agreement with mine
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 3550