TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from you guys are great i love this app it has very good secrity setup thank you
Date published: 2022-10-10
Rated 1 out of 5 by from Paid extra to file but was rejected repeatedly I paid extra to efile for my 2020 return but still ended up needing to mail it in. In June 2021, the IRS mailed me that they had not received my tax documents. Both the IRS and Turbotax were unresponsive of my situation. I should not have had to pay for such a service.
Date published: 2022-10-10
Rated 4 out of 5 by from Turbo Tax 2021 This year was good. Last year I had problems with the program.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTax is the only option! I have used TurboTax for decades and it has only gotten better every year. I am happy with the product for Home and Business.
Date published: 2022-10-10
Rated 5 out of 5 by from Great It was simple and easy. Thank you for making my life easy
Date published: 2022-10-10
Rated 5 out of 5 by from Expert was helpful Expert was very helpful and patient with me. Quick to answer and knowledgable. Very satisfied. They're available on sundays! 2 thumbs up.
Date published: 2022-10-10
Rated 1 out of 5 by from Did Not Measure Up Haveing used this product for nesarly 30-years I find the product quality is dropping. The Menu is screwed up (help says use Menu to CVReate Forms - No Such Options Under FOrms Menu) and Turbo Tax even Premier does not do the basic tasks well. Ran into the limitation on the size of the Tax Data FIle. Even my Engineering Workstation with moved as Molasses, Turbo Tax Froze Again & Again. Eventually had to abandon the downloaded files from several institutions to make it, and then mail in papers! The worst part was, when I tried to abrreviate word to reduce file size, the Data file actually balooned in size from 8.8MG to 10.5MB! - Need more robust product!
Date published: 2022-10-10
Rated 5 out of 5 by from AWESOME/EASY I have used TurboTax for about 20 years. I think that says it all!
Date published: 2022-10-10
Rated 3 out of 5 by from Poor Error Fix Interface Had to file for the Extension and finally called for a Tax Expert who was able to fix all but the 7th Error on 10/08/2022. TT had all the figures used in comparing the Section 179 disallowed expense errors but we had to guess at what the entries were supposed to be. The last Error we thought was a single item but there were actually two different items with exactly the same costs (Cost X 2 cleared the Last Error).
Date published: 2022-10-10
Rated 5 out of 5 by from Turbo Tax I waited until the last minute to do my taxes. Wai was wonderful!
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 3473
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from you guys are great i love this app it has very good secrity setup thank you
Date published: 2022-10-10
Rated 1 out of 5 by from Paid extra to file but was rejected repeatedly I paid extra to efile for my 2020 return but still ended up needing to mail it in. In June 2021, the IRS mailed me that they had not received my tax documents. Both the IRS and Turbotax were unresponsive of my situation. I should not have had to pay for such a service.
Date published: 2022-10-10
Rated 4 out of 5 by from Turbo Tax 2021 This year was good. Last year I had problems with the program.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTax is the only option! I have used TurboTax for decades and it has only gotten better every year. I am happy with the product for Home and Business.
Date published: 2022-10-10
Rated 5 out of 5 by from Great It was simple and easy. Thank you for making my life easy
Date published: 2022-10-10
Rated 5 out of 5 by from Expert was helpful Expert was very helpful and patient with me. Quick to answer and knowledgable. Very satisfied. They're available on sundays! 2 thumbs up.
Date published: 2022-10-10
Rated 1 out of 5 by from Did Not Measure Up Haveing used this product for nesarly 30-years I find the product quality is dropping. The Menu is screwed up (help says use Menu to CVReate Forms - No Such Options Under FOrms Menu) and Turbo Tax even Premier does not do the basic tasks well. Ran into the limitation on the size of the Tax Data FIle. Even my Engineering Workstation with moved as Molasses, Turbo Tax Froze Again & Again. Eventually had to abandon the downloaded files from several institutions to make it, and then mail in papers! The worst part was, when I tried to abrreviate word to reduce file size, the Data file actually balooned in size from 8.8MG to 10.5MB! - Need more robust product!
Date published: 2022-10-10
Rated 5 out of 5 by from AWESOME/EASY I have used TurboTax for about 20 years. I think that says it all!
Date published: 2022-10-10
Rated 3 out of 5 by from Poor Error Fix Interface Had to file for the Extension and finally called for a Tax Expert who was able to fix all but the 7th Error on 10/08/2022. TT had all the figures used in comparing the Section 179 disallowed expense errors but we had to guess at what the entries were supposed to be. The last Error we thought was a single item but there were actually two different items with exactly the same costs (Cost X 2 cleared the Last Error).
Date published: 2022-10-10
Rated 5 out of 5 by from Turbo Tax I waited until the last minute to do my taxes. Wai was wonderful!
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 3473